Help 7.7 Stuck in Download Loop

gaugerer · Mar 17, 2012

My 7.7 is stuck in a Downloading loop and I'm glad I bought it from Amazon UK who have agreed to replace it. I've tried holding the power button down until the downloading screen disappears but it re-appears almost immediately. The 7.7 is less than 30 days old and I've just done one official OTA upgrade when offered it. I've Googled for help but this problem seems rare as I've not found anyone else with it.

gaugerer · Mar 18, 2012

gaugerer said:
My 7.7 is stuck in a Downloading loop and I'm glad I bought it from Amazon UK who have agreed to replace it. I've tried holding the power button down until the downloading screen disappears but it re-appears almost immediately. The 7.7 is less than 30 days old and I've just done one official OTA upgrade when offered it. I've Googled for help but this problem seems rare as I've not found anyone else with it.

I allowed my battery to go flat overnight with the downloading screen on and I've been able to re-boot this morning. I am going to avoid powering down until I get a usb cable which will allow me to re-flash the stock ROM if I get more trouble.

gaugerer · Mar 20, 2012

Sadly, I have arranged to return my 7.7 as I have been unable to fix it despite re-flashing the stock ROM. However, the good news is the re-order price has dropped

lrossberg · Mar 22, 2012

I had the same issue a week back. Luckily I purchased the tablet from Officeworks in Melbourne and both Officeworks and Samsung were more than happy to exchange it on the spot. Paid a little extra but I think it was worth it!

gaugerer · Mar 22, 2012

lrossberg said:
I had the same issue a week back. Luckily I purchased the tablet from Officeworks in Melbourne and both Officeworks and Samsung were more than happy to exchange it on the spot. Paid a little extra but I think it was worth it!

I did a re-flash of the stock ROM which got me out of the download loop and I've discovered that if you then do a factory reset then that solves the problem but I wonder why it happened in the first place. You can also let the battery go flat to get out of the download loop then do a factory reset after charging and reboot.

You are the only other person I've heard with this problem so it seems quite rare.

kellimelb · Apr 30, 2012

My 7.7 got stuck downloading an app, but I managed to get it to stop eventually. However, now it won't do anything from wi-fi. It says it's connected, has a strong signal, but if I go to an app like facebook, gmail, etc it just won't ever update... it just keeps having the little update circle go round and round. Do you think doing a factory reset will work?

BurgerBoy · May 14, 2012

kellimelb said:
My 7.7 got stuck downloading an app, but I managed to get it to stop eventually. However, now it won't do anything from wi-fi. It says it's connected, has a strong signal, but if I go to an app like facebook, gmail, etc it just won't ever update... it just keeps having the little update circle go round and round. Do you think doing a factory reset will work?

Yep, same. Have a fll signal and just will not connect to Play Store or open a browser window.

gaugerer · May 14, 2012

Try letting the battery go flat then do a factory reset.

Help 7.7 Stuck in Download Loop

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