Hi,
I had to do a factory reset on my Captivate (stock Froyo) and ever since then I cannot connect it to any computer. When I connect the USB cable that came with the phone (and one which I purchased) I get a pop up on my computer that says USB Device Not Recognized. When I go into Device Manager there is the yellow yield sign on the USB device and when I double click on it there is a Code 43 message. I try to update the drivers but it tells me that the drivers that are there are the correct ones. I never get the option on my phone to Mount the phone. I have tried all the various settings (Ask on Connection, Mass Storage, USB Debugging) but can't even get Windows to recognize the device. I have uninstalled the drivers and downloaded new ones with the same result. I have installed Kies but it doesn't recognize my phone. I have tried this on 3 different operating systems: Win 7 64 bit, Win 7 32 bit and Win XP with the same result. the computer doesn't recognize the device.
any one else have this issue?
I had to do a factory reset on my Captivate (stock Froyo) and ever since then I cannot connect it to any computer. When I connect the USB cable that came with the phone (and one which I purchased) I get a pop up on my computer that says USB Device Not Recognized. When I go into Device Manager there is the yellow yield sign on the USB device and when I double click on it there is a Code 43 message. I try to update the drivers but it tells me that the drivers that are there are the correct ones. I never get the option on my phone to Mount the phone. I have tried all the various settings (Ask on Connection, Mass Storage, USB Debugging) but can't even get Windows to recognize the device. I have uninstalled the drivers and downloaded new ones with the same result. I have installed Kies but it doesn't recognize my phone. I have tried this on 3 different operating systems: Win 7 64 bit, Win 7 32 bit and Win XP with the same result. the computer doesn't recognize the device.
any one else have this issue?
