What do you guys keep believing what the CSR's tell you? CSR's are like meteorologists: they are very good at telling you what's going on right NOW, but don't count on them to predict the future!
Seriously, you're going to believe a CSR that tells you they'll ship in a week over your confirmation e-mail that tells you it'll ship on July 9, 10, or 11? Okay, sure sure... it says "BY" that date, but this is VERIZON we are talking about. And history repeats itself.
I am hoping my phone arrives within a day or two after the date that is in my e-mail confirmation. Anything sooner and I'd be ecstatic. Anything later and I won't be at all surprised, though certainly disappointed.
Just keep your expectations in check!