Help S3 - people can't hear me - low mic pickup?

tntpkt · Jul 4, 2012

I have a Galaxy S3. Its a great device on many levels. However - its most basic function is challenged. When I call people OR people call me the complaint is they can't hear me?

My hand is not covering the microphone.

And if I switch to the speaker phone function it works great - both parties hear fine. Sadly a speakerphone is not usable everywhere so ...

In looking on line I found a 'trick' for the S2 ("Setting the mic input level while the 'Noise Reduction' is turned off".) but the dial pad entry does not activate the menus mentioned in this article. I suspect it was a different OS running the S2 at the time then the S3 now??

Short of returning the unit - any relevant suggestion increasing the microphone's sensitivity/pickup is really appreciated.

Many thanks in advance for your kind assistance.

Blue218 · Jul 5, 2012

Galaxy Nexus or S3?

tntpkt · Jul 5, 2012

It an S3 ... my apologies for not including that in the first message.

Blue218 · Jul 5, 2012

tntpkt said:
It an S3 ... my apologies for not including that in the first message.

Sorry I was joking....this is the S3 forum.....the Galaxy Nexus on Verizon has had the same problem (one way call mute/mic problem) since day one.....wasn't fixed by the software update as promised by google, samsung, and verizon.

Bjornens · Jul 7, 2012

I am having the same problem on my SGS3.
I was told that you are holding your hand over the mic again! that is why i have been very carefull not to cover the mic. and i am no.
if you buy one of the most expensive phones on the market, you ekspect the phone to be able to make a phonecall where people can hear you all the time, and not just some times.
I dont se why this problem is not all over the web?
need help plz. don't have the money to buy new phone, and i realy like SGS3 other funktions

Willie Heckerslyke · Jul 7, 2012

I had this problem too and solved it by turning off Noise Reduction in

Apps>Phone>(soft menu key)>Call Settings>Additional Settings

HTH

Bjornens · Jul 7, 2012

Thx alot Willie I will try it out for a while.
I was thinking that it might have somthing to do with the dual mic, that makes it all go wrong. Because it works fine on speaker. I just did not know how to prosed.
And fast responce thank you

Willie Heckerslyke · Jul 7, 2012

Bjornens said:
Thx alot Willie I will try it out for a while.
I was thinking that it might have somthing to do with the dual mic, that makes it all go wrong. Because it works fine on speaker. I just did not know how to prosed.
And fast responce thank you

No probs....

Did it do the trick for you too??

ZaGalaxy · Jul 9, 2012

The position of the mic is quite unhandy.. Calling works fine, but holding it with both hands, results rubbing against the mic with your pink. That's one of the reasons dirt gets in there.
Nobody heard me, I cleaned the Mic hole with high care. Be carefull with this!! Run your voice recorder and record the cleaning. As you are cleaning the mic hole and making tests the Mic will function as brilliant as it was!! Hope this helps for you guys!

Help S3 - people can't hear me - low mic pickup?

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