Root Droid RAZR MAXX update issues

Pkeith1986 · Jul 16, 2012

Hi guys, new to phone mods. I have a rooted Droid RAZR MAXX with LauncherPro.

My friend has an identical phone (rooted and all) and he now is running ICS. He says his phone automatically downloaded and installed the update with no problems. I had to manually go to Settings->About Phone->System Updates to find there was an update out.

It says nothing about a new Android version and says the update is "6.12.181.en.US." So I selected the download and let it auto-install. The phone reboots, gets to the "installing" graphic, starts a status bar, then stops and shows a "!" graphic, reboots and says "The software update failed!" What's going on here? Is this ICS and is my root preventing the update from succeeding? If so, why did my friend's successfully install on his rooted RAZR MAXX?

Here is some info I figured might be relevant;
System version: 6.12.173.XT912.Verizon.en.US
Android version: 2.3.6

damewolf13 · Jul 16, 2012

Welcome to Android Forums!

I moved your thread into the Razr Maxx 'all things root' forum so that the rooting wizards here can help you with your problem.

Adauth · Jul 16, 2012

hmm curious.
ICS or android 4.0.4 has been out for the Razr/Razr Maxx for quite some time. Try unrooting your phone then check for the update and see what it says. Although I don't forsee that as the problem, but it cant hurt to check. If thats a no go
i'd call or run by your local verizon store and see what the problem is.

Pkeith1986 · Jul 16, 2012

How do I unroot my phone? I tried the "temp unroot" feature with SuperUser with the same "update failed" result. I have a Windows PC and am fairly technically competent.

What is Verizon's stance on rooted phones? Will this void my warranty? I've read some troubling things.

doniago · Jul 16, 2012

I'd try using Voodoo OTA Rootkeeper, a free app you can get through the Google store. It's worked like a charm for toggling root on my RAZR.

But yeah, always a good idea to be unrooted before applying updates.

Pkeith1986 · Jul 16, 2012

Used Voodoo OTA with the same result.

I need to know what they'll do at a Verizon Store if they find out my phone's been rooted. Does anyone have any advice on this topic?

gemini846 · Jul 16, 2012

I have this problem too. VZ Store wanted to do a factory reset. I told them I wasn't ready to do that yet. They said after factory reset then its an issue with the phone.

The only reason I cared about ICS is because my phone seems to drop data signal at an increasingly alarming rate.

If I get ICS after a factory reset will that keep me from rooting in the future?

Grey1001 · Jul 16, 2012

not at this time it won't, no idea what is in the pipeline though

subcon · Jul 17, 2012

I had the same problem as the OP (although I did get the upgrade notice like his friend.) My problem was with Safestrap, and here's what I did. Open the app, choose "uninstall recovery" then uninstalled the app itself. Reboot. Unrooted the phone. Reboot again. ICS installed with no problem after that. It took a while and appeared to be frozen at times, but it did finish with no errors.

digdug1 · Jul 17, 2012

Download this utility and flash back to stock in fastboot

Droid Razr Utility 1.6 [Contains 6.12.181 Fastboot Files] - DroidRzr.com

srq2625 · Jul 18, 2012

Pkeith1986 · Jul 18, 2012

Sorry guys. Here's an update.

Went to the Verizon store. The phone's had other odd bugs and was thinking of trading it in anyway. After a lengthy tech support call, they decided my phone was defective. Safe mode, factory reset, nothing worked.

I probably jumped the gun on this one, but my replacement phone should be here next week. I'll get charged only if they determine that "physical damage or software alteration" caused the failure. Granted, it's the full retail price of a RAZR MAXX.

It's been reset to factory and Voodoo OTA shows that it isn't rooted. What are my odds, guys?

Pkeith1986 · Jul 18, 2012

Oh, and I still have the defective phone. Is there anything I should do to it to improve my odds?

gemini846 · Jul 27, 2012

I'm in the same boat you are. They told me in the store that they can tell it was rooted and won't do a warranty on it. I'd say you have better luck if you call customer service and have them process it, but then again I've never done this with a rooted phone.

Personally I could care less about ICS. I just want my data to quit dropping. I get DNS errors fairly regularly.

Pkeith1986 · Jul 27, 2012

Well, at the Verizon Store, I never let on that the phone was rooted. They never even asked, thank god. The factory reset removed the root. My new MAXX came with ICS out of the box and is working great. Verizon sent me an email saying they've received my old MAXX.

I'm going to give it a week or so until I decide that they don't think rooting it affected the phone. I will not be rooting my phone for a while, at least until I'm sure this MAXX is solid. The only thing I really used it for was to remove bloatware.

Root Droid RAZR MAXX update issues

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