Who Has Screen Separation?

Just noticed a small bit of rise at the bottom right of my tablet after having it since last Friday. Pushed it down and it seemed to stay put. Doubt that will hold it, but it doesn't bother me nearly enough to return it.

With mine, before I even removed the plastic wrap I pressed on the left side and there was obvious lift and creak. This is a defect in the (most likely) plastic glass backing which either pushes on the glass, or is pulling the glue.

LAAAAAME. I had a one week run with no issues, then as I was using it on the couch last night I felt a slight snag on the left side. It just didn't feel as smooth and seamless as it did. Sure enough, screen separation. A couple months down the line and I could have lived with it, but I've had it a week. A little early for physical defects.

What phone number is everyone calling to get this resolved? And are they sending you a new one before you have to send your current one back?

blackjaguar25 said:

I would have never noticed if I didn't frequent this forum. Damn you Internet, damn you to hell.

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funny!

reiththestud said:

laaaaame. I had a one week run with no issues, then as i was using it on the couch last night i felt a slight snag on the left side. It just didn't feel as smooth and seamless as it did. Sure enough, screen separation. A couple months down the line and i could have lived with it, but i've had it a week. A little early for physical defects.

What phone number is everyone calling to get this resolved? And are they sending you a new one before you have to send your current one back?

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(855) 836-3987

reiththestud said:

LAAAAAME. I had a one week run with no issues, then as I was using it on the couch last night I felt a slight snag on the left side. It just didn't feel as smooth and seamless as it did. Sure enough, screen separation. A couple months down the line and I could have lived with it, but I've had it a week. A little early for physical defects.

What phone number is everyone calling to get this resolved? And are they sending you a new one before you have to send your current one back?

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That sucks! The worst thing is that it seems like it gets worse as the tablet gets warm through charging and heavy gaming (GTA, or Dead trigger). Also I notice that the silver trim on the left side has some deformation that makes it not completely straight. I'm going to ask that Google opens the box and checks to make sure that my replacement is flawless. This is the kind of stuff that almost makes me miss my Flyer (Almost lol) Oh and that number is 855-83-NEXUS (63987)You may have to dial a "1" before that. Tell them the problems your having and they will quickly set up the exchange and email you some information and your return shipping label. You send your defective tablet back within 21 days of receiving the new one. Enough time to test to see if the replacement is ok.

DanielM426 said:

That sucks! The worst thing is that it seems like it gets worse as the tablet gets warm through charging and heavy gaming (GTA, or Dead trigger). Also I notice that the silver trim on the left side has some deformation that makes it not completely straight. I'm going to ask that Google opens the box and checks to make sure that my replacement is flawless. This is the kind of stuff that almost makes me miss my Flyer (Almost lol) Oh and that number is 855-83-NEXUS (63987)You may have to dial a "1" before that. Tell them the problems your having and they will quickly set up the exchange and email you some information and your return shipping label. You send your defective tablet back within 21 days of receiving the new one. Enough time to test to see if the replacement is ok.

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Perfect, thank you. I love this forum. It's like a second home.

I have my replacement device it is fine out of the box unlike my first one. Hopefully it will stay that way on it gets used.

In the heat and humidity it seems like it is getting worse. I think I'm going to set up an RMA with Google when I get home from vacation. Sorry to have to send it back, but judging by the posts on this forum, the exchanges go fairly smoothly.

I've been looking into this for a while and here is pretty much everything you need to know about it:

The screw fix (popping the back off and tightening the screws) only lasts for a day tops
If you order it from Google Play and request an RMA you will be sent an email that links to the store to "purchase" a new one. This link does not actually charge your credit card but puts a hold on it. The email you get does not specify that it is a purchase but rather an RMA despite the fact you go through the link they provided as if it was a purchase.
You have 21 days to return your original tablet from the day you receive the new tablet. After 21 days your credit card will be charged if you did not send your tablet back.
Despite the fact you have 3 weeks to return it the UPS return label they provide you with is only valid for 2 weeks from the date of issuance (before you get your tablet)
If google receives your old tablet back they have the right to say that it is not broken or not covered under warranty and charge you for the tablet. There have been no reports of Google enforcing their rights.


With that said I've had the left side screen separation issue and the clicking noise. I tried the screws to no avail. I then decided to heat the device with a portable heater for about an hour while clamping the screen down with plastic clamps over a paper towel (to prevent damage to the glass). I have already requested my RMA before this. I can say its been several days and the fix has hold. Due to Google's right to charge me if the device is not broken I've tried hard to get the screen to separate slightly. I have even gone as far as heating it and sliding something like a playing card between the screen to prevent it from settling. This works, but it appears with in a couple hours my screen resets itself back into the tablet in perfect condition. If you screen comes separated I'd recommend heating it with the screen clamped down and allow to cool for about an hour. If it starts to come lose again just leave it be during normal usage and it seems to reset.

Now I just have to figure out how to get my screen to separate again slightly so Google won't charge me for the return.

I noticed the problem the day I got it and before I read anything about it.
I didn't think much of it and the fact the screen has lifted in itself wouldn't have bothered me enough to do anything about it.
The problem is that it got a bit worse and that I can see and feel it moving under handling.
I could still live with that but I worry it will get whose and become a bigger problem when its too late to do anything about it.

I'm guessing that if I got mine through office depot that I need to go through them? If so, they have no local stores in Phoenix so they'd have to ship one to me and I just take my chances?

hal1 said:

I'm guessing that if I got mine through office depot that I need to go through them? If so, they have no local stores in Phoenix so they'd have to ship one to me and I just take my chances?

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You probably will have to call office depot about that. And a city as big as Phoenix doesn't have an Office Depot? That's shocking. Hopefully they can just mail it to you.

Within the first hour of taking my Nexus 7 out of the box, I noticed it would make a creaking noise when I picked it up and put it down. But my screen sat below the bezel all around, so I thought it was OK. This morning however, I found the left side of the screen had now popped up to the point that it was sitting higher than the bezel. I can gently press the screen and it will sit back below the bezel but it doesn't stay put. I called Google this morning and initiated a return.

I really hope the next one is defect free as I'm loving the unit. I like it much more than my Xoom.

Don

So far my replacement for the same reason has been fine. It was fine out of the box. So fingers crossed for you too.

My lifting took a turn for the worst about 12 hrs ago. The glass has developed a popping sound if you press the screen in, it pops right back out loudly. I really hope that my replacement is perfect

DanielM426 said:

They told you that you'd be charged? I was told that it was just a hold. They said that I would receive my new tablet first and a hold would be put on my account for the price of the replacement and it would be removed once they got my defective Nexus back.

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I would still have to pay for a hold since this hold would have been during the statement stage of my bill...

So I decided to go ahead with a replacement. Gonna get a USB otg and a USB flash drive to copy my SD Card. I thought I could live with this creaky screen but it has gotten worse.

jmar

ok. the replacement N7 arrived today with very slight screen lift immediately. I'm going to give this one a week to see how bad it gets, then think about returning it. All is working perfectly other than the lift. It is less than my original unit, but still present.

eager27 said:

ok. the replacement N7 arrived today with very slight screen lift immediately. I'm going to give this one a week to see how bad it gets, then think about returning it. All is working perfectly other than the lift. It is less than my original unit, but still present.

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You should exchange it immediately. From what I've read around here and the web is that even if you have just a little separation, it always gets worse. Mine used to be "just a little" as well, and now it has gotten severe.

well - a couple of hours of dead trigger, charging and transformers movie watching hasn't made it move. I've got a while left on the google warranty, so I'll see how it progresses.

My replacement has been fine since it arrived last Thursday.