New Refurb Nexus

VoidedSaint · Aug 16, 2012

who is getting nexus' made in china?

does yours also have a data holding problem?

mine will have data then randomly drop it and take about 2 minutes to re-acquire it while it stays on 4G.... anyone else have this issue?

Trooper · Aug 16, 2012

I have a GSM Nexus as of about a week or so ago and its made in China. I have not had any problems holding data with it however.

But, I did see this yesterday. It may be something to look into further man.

Galaxy Nexus LTE Update IMM76Q Sneaks Into Some Replacement Phones, is Not a Good Thing – Droid Life

prostang · Aug 16, 2012

I have a Chinese one made July 6. No issues w data. This thing has been pretty solid.

VoidedSaint · Aug 17, 2012

im glad you arent having any issues, cause i most certainly am! i think this will be the 8th nexus device i will have to replace...

kinda tired of having to do this you know.

otterbob · Aug 17, 2012

4th phone is waiting at home for me! Thank god for 1yr warranty. Verizon will absolutely not budge on a different model.

VolsMcFalls · Aug 17, 2012

Oh my where to begin...

I've been all over these threads for the past month. I've been having this problem since my first replacement (original one died, wouldn't charge). I think I'm on number 6 or 7 and I STILL have the data drop issue. Verizon says it's my area, but it's not. Knoxville, TN is NOT a fringe area. Not to mention that my wife's Nexus doesn't do it, my brother in law's Nexus doesn't do it, and the store display models do not do it.

I've decided it's a HARDWARE issue. Check your baseband...Settings > About Phone. I'd be willing to bet that you baseband begins I515.10. The .10 is the hardware version number. My original (and all the working ones I've seen) are all .09 versions. Apparently VERY VERY few of the .09's had this issue while almost all of the .10 versions have it.

Good luck brother...it's a long road we face...

VoidedSaint · Aug 17, 2012

I have to call them again today about this, i believe this will be my 8th one.

im tired of doing this in all honesty.
absolutely tired of it!
i dont want another device that isnt a nexus, a s3 would be nice, but i would have to upgrade to get it. lose my unlimited data and then i will be even more heated than i am now.

and yes mine is .10

if i get another one, the first time it does it, i will call verizon again, they will continue to replace this POS until i am finally satisfied that it either no longer drops calls, or doesnt spaz out in the middle of a call and the microphone quits working.

drbugsmn · Aug 17, 2012

ouch. I'm starting to get concerned, as my otherwise flawless (ok, mostly flawless) gnex (09) bought on release day is now starting to do random shutdowns, and it is getting enough that I think I'm gonna have to replace it. My wife went through 2 refurbs, 2nd one is pretty decent. I don't wanna have to play phone roultette.

SamXp · Aug 21, 2012

Ugh, this isn't promising. I've been through the phone roulette game for a while now and getting hard to stay in the game. I am going to try the store to see what they can do.

VoidedSaint · Aug 22, 2012

i got a new one yesterday
made in korea
baseband .9

no random data disconnects!

so i am good for now!

SamXp · Aug 24, 2012

That's encouraging! I'm going to keep trying. The Tech Support guy at VZW told me they'd send me one more replacement device and then gave me the option of sending the device back to Samsung to have them physically replace the radio. Never heard of anything like that.

capulinflicker · Aug 24, 2012

I'm on my fourth GNex. I bought my original one on release day and it performed pretty good for the most part. I did experience the random mic muting issue with that one. However when the update for 4.0.4 got pushed through my phone would hang at the Google boot screen and would just sit there.

I sent it back in, got a replacement only to find out that the mic on that one was completely busted. The person on the other end couldn't hear me unless I was on speaker phone or used a headset. So I sent that one back to Verizon.

Third GNex came in the mail and it worked just fine, but the display was distinctly more "faded" and subdued compared to the previous two. Colors weren't as sharp, some blacks were more gray in appearance, which I wasn't pleased with so I sent that one back in.

Here I am on the fourth GNex and it's dropping in and out of service. I can't make a call because it will only drop it as soon as it starts dialing, sending texts is spotty at best, and trying to get a lock on 4G is utterly hopeless.

I called up VZW tech support and the associate said it was probably because of a bad activation. He pushed through something on his end that he said would fix it, rebooted, phone got a signal for about 5 minutes then went back into the drop routine. He said that I needed to get a new SIM card since it was the same one from the previous phone (huh?) so he put in an order for that, but since it's Friday I won't get it until Monday.

I asked if it is possible if this dropping signal issue could be hardware related, to which he replied, "No, I'm fairly certain that it is an issue with the SIM card. It is rarely and issue with the antenna or radio or any internal hardware because those rarely fail. It's always an issue with either the SIM card or something with the software. I pushed through the new package to your phone and it's still dropping signal, so I has to be a faulty SIM card." What a load of BS. This is the same card from the 2nd replacement and it worked fine in that phone and in the 3rd replacement.

So my question is, who's to blame? Is it Verizon for sending me "refurbished" phones that aren't really refurbished, or Samsung for building a faulty product???

I like the phone, I just wish VZW would send me one that actually works!!!!!!

VolsMcFalls · Aug 24, 2012

capulinflicker said:
I'm on my fourth GNex. I bought my original one on release day and it performed pretty good for the most part. I did experience the random mic muting issue with that one. However when the update for 4.0.4 got pushed through my phone would hang at the Google boot screen and would just sit there.

I sent it back in, got a replacement only to find out that the mic on that one was completely busted. The person on the other end couldn't hear me unless I was on speaker phone or used a headset. So I sent that one back to Verizon.

Third GNex came in the mail and it worked just fine, but the display was distinctly more "faded" and subdued compared to the previous two. Colors weren't as sharp, some blacks were more gray in appearance, which I wasn't pleased with so I sent that one back in.

Here I am on the fourth GNex and it's dropping in and out of service. I can't make a call because it will only drop it as soon as it starts dialing, sending texts is spotty at best, and trying to get a lock on 4G is utterly hopeless.

I called up VZW tech support and the associate said it was probably because of a bad activation. He pushed through something on his end that he said would fix it, rebooted, phone got a signal for about 5 minutes then went back into the drop routine. He said that I needed to get a new SIM card since it was the same one from the previous phone (huh?) so he put in an order for that, but since it's Friday I won't get it until Monday.

I asked if it is possible if this dropping signal issue could be hardware related, to which he replied, "No, I'm fairly certain that it is an issue with the SIM card. It is rarely and issue with the antenna or radio or any internal hardware because those rarely fail. It's always an issue with either the SIM card or something with the software. I pushed through the new package to your phone and it's still dropping signal, so I has to be a faulty SIM card." What a load of BS. This is the same card from the 2nd replacement and it worked fine in that phone and in the 3rd replacement.

So my question is, who's to blame? Is it Verizon for sending me "refurbished" phones that aren't really refurbished, or Samsung for building a faulty product???

I like the phone, I just wish VZW would send me one that actually works!!!!!!

Ultimately, Samsung is to blame for sending out crappy hardware. But, Samsung won't officially acknowledge the issue. Meaning that Verizon will not acknowledge it either (apparently they only acknowledge issues sent to them from the manufacturers). Verizon sends out the refurbished phones, but they don't do a whole lot of testing before they go out. They just test it to make sure everything comes on and works. They don't wait 5 to 10 minutes to see if its dropping signal. Though, if they did, they could save them a whole lot of time and money.

The person you talked to is a typical Verizon tech...they don't know squat about the devices. They read from a script. Option 1 - battery pull. Still not working? Option 2 - factory reset. That's it; that's all they know. Anything else is pure BS on their part. Of course this doesn't have anything to do with the SIM card. I had the same issue; first phone was fine with signal but then refused to charge. I'm on my 8th one and still have the issue. I just have it locked over to 3G mode so I can use it.

I've said it before in this thread and I'll say it again, I'd rather have a 3G Galaxy Nexus than any other phone on the market. It's just beyond frustrating.

capulinflicker · Aug 24, 2012

VolsMcFalls said:
I've said it before in this thread and I'll say it again, I'd rather have a 3G Galaxy Nexus than any other phone on the market. It's just beyond frustrating.

I don't know, I initially bought the GNex for ICS and for LTE. After enjoying the wonderful world of 4G, I just can't simply go back and settle for 3G, but I agree where you're coming from. When the GNex is functioning properly I absolutely love it, but these issues are very frustrating.

I still have the 3rd GNex sitting at home, luckily I forgot to drop it off at the post office for shipment. The only thing wrong with that one was the less than stellar display, everything else seemed to work just fine. I'm wondering if maybe I should just go back to that one and deal with the subdued colors rather than stay in this loop of returning replacements hoping that eventually I'll get one that works?

New Refurb Nexus

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