Help Terrible Bluetooth sound quality since 4.1 & 4.0.4

SHIVA77 · Aug 7, 2012

Hi, a bit of an update for you. On July 21 I mailed two letters via snail mail to the VPs of customer service and consumer relations at Samsung and VZW. I explained the problem that I am having with my SGN VZW and provided a link to this thread. No reply as of yet. I am a consultant to corporations and I know first hand that snail mail actually gets a lot of attention and it's not ignored. Hoping for a resolution.

I wish VZW would release Jelly Bean soon.

quickaudi · Aug 8, 2012

dude, you rock!

Trooper · Aug 8, 2012

SHIVA77 said:
Hi, a bit of an update for you. On July 21 I mailed two letters via snail mail to the VPs of customer service and consumer relations at Samsung and VZW. I explained the problem that I am having with my SGN VZW and provided a link to this thread. No reply as of yet. I am a consultant to corporations and I know first hand that snail mail actually gets a lot of attention and it's not ignored. Hoping for a resolution.

I wish VZW would release Jelly Bean soon.

Thanks for the update. Hope you get some kind of answer from them. This problem is quite ridiculous to say the least.

quickaudi · Aug 29, 2012

Shiva, Trooper - have you guys flashed the new JB radios that just came out and checked BT quality?

SHIVA77 · Aug 29, 2012

No, there was no answer to my letters. I am thinking sending another one. and my phone is stock, I am waiting for OTA 4.1 from Google.

paleodust · Aug 29, 2012

I wonder why they're ignoring our plight.

Trooper · Aug 30, 2012

quickaudi said:
Shiva, Trooper - have you guys flashed the new JB radios that just came out and checked BT quality?

I actually have a GSM Nexus now so sorry I can't test it out for you guys. I can tell you that I have no issues with BT audio quality on the GSM model from Google.

SHIVA77 · Aug 30, 2012

I just got a rather what I would call insulting email from a higherup in the VZW echelon. They certainly need a lesson in how to communicate with their better customers. I have been with them for about 13 years. I pay my bills on time, I buy their most expensive phones.

the core of the letter is that, they would offer me a one time refurbished Motorola Razr. Take or leave it.

What an insult. This is like Mercedes customer service would say, sorry you are having trouble with one of our S Class, we are willing to offer you a Honda Civic certified preowned.

Disgusting.

The first thought that I had after reading that note from a so called Executive Correspondent was that VZW I am switching to another carrier. Arrogant penny pinchers with no sense of customer service.

paleodust · Aug 30, 2012

They caused the problem with the last update. Why can't they just fix it?!! :mad:

SHIVA77 · Aug 30, 2012

I don't think they give a damn about this problem. it's obvious. it's been going on for two months, they have no interest in knowing about it and offering a single solution. they probably think soon SGN will be old news and it will go away by itself. typical!

paleodust · Aug 31, 2012

SHIVA77 said:
I don't think they give a damn about this problem. it's obvious. it's been going on for two months, they have no interest in knowing about it and offering a single solution. they probably think soon SGN will be old news and it will go away by itself. typical!

Unbelievable!

quickaudi · Aug 31, 2012

sounds like a blowoff to me. any way to escalate it? I'll do my best to test BT with the new JB radios this weekend for ya.

iDon't · Aug 31, 2012

quickaudi said:
sounds like a blowoff to me. any way to escalate it? I'll do my best to test BT with the new JB radios this weekend for ya.

I too had noticed poor bluetooth quality on the 4.0.4 radios; flashed back to the previous radios which improved the bluetooth audio but brought back the 3g drops and handoff issues. Since installing the new JB radios, the drops/handoffs are much improved, as is the bluetooth audio quality (based on about 4 calls yesterday in my car). Seems to be the best of both worlds so far.

SHIVA77 · Aug 31, 2012

I didn't respond to that idiot who wrote me, I emailed his boss citing my disbelief in how insulting that offer is. and complained, that email is a text book example of what NOT to send to one of your better customers.

although I emailed his boss, the same dude resent his previous email, as if my emails are being intercepted by him or are never seen by his boss (more likely never seen). So I wrote again to his boss' boss this time. I'll see if the same due will copy and past his original note again.

quickaudi · Aug 31, 2012

iDon't said:
I too had noticed poor bluetooth quality on the 4.0.4 radios; flashed back to the previous radios which improved the bluetooth audio but brought back the 3g drops and handoff issues. Since installing the new JB radios, the drops/handoffs are much improved, as is the bluetooth audio quality (based on about 4 calls yesterday in my car). Seems to be the best of both worlds so far.

Excellent! Trooper and I both realized that the 4.0.2 radios were not giving BT issues and the 4.0.4 were, so good to see that this is confirmed across several people.

Of course, he was a quitter and went to GSM Nexus...

paleodust · Aug 31, 2012

Has anyone tested the brand new (unofficial) Verizon update from Google that came out a couple days ago to see if this particular problem has been resolved? Is that the version you guys are talking about testing?

quickaudi · Sep 1, 2012

paleodust said:
Has anyone tested the brand new (unofficial) Verizon update from Google that came out a couple days ago to see if this particular problem has been resolved? Is that the version you guys are talking about testing?

Yup, that is the radio update I am referring to. Seems to have improved the volume a lot.

Trooper · Sep 6, 2012

quickaudi said:
Excellent! Trooper and I both realized that the 4.0.2 radios were not giving BT issues and the 4.0.4 were, so good to see that this is confirmed across several people.

Of course, he was a quitter and went to GSM Nexus...

I switched to gsm for multiple reasons. No regrets either.

quickaudi · Sep 6, 2012

Trooper said:
I switched to gsm for multiple reasons. No regrets either.

I'd love to see your reason list, besides VZW screwing up something so simple...

SHIVA77 · Sep 11, 2012

Do we know for sure if the 4.1 SGN VZW really fixes the bluetooth in call sound quality issue or at the least improves it?

SHIVA77 · Sep 14, 2012

i guess no reply to my last query.

well I have two new points.

1. I am not getting anywhere with VZW about my issue.

2. I am noticing that my BT range has been cut in half. Really I walk away from the phone 12 feet, it starts to get staticy....

time to either switch carriers or just get a new phone.

I am out of solutions here....

quickaudi · Sep 14, 2012

SHIVA77 said:
i guess no reply to my last query

Sorry man, still have it in my email to respond. My short answer is that the BT volume is better. I still need to do some quality checks, but so far, no one is talking through water.

However, I have been fighting an LTE and CDMA drop issue, so until I get some stuff resolved, the jury is still out for me.

paleodust · Sep 14, 2012

I have the same question and was hoping someone would answer. I hope we don't end up getting another defective OTA with bluetooth issues still intact, especially since it worked fine in the previous version.

SHIVA77 · Sep 26, 2012

I am sorry to report that the Bluetooth in call sound quality has not improved at all since Jelly Bean 4.1. This is very disappointing!

BzB · Sep 26, 2012

i've checked in on this thread every now and then, but it doesn't seem to be gaining much traction with the community as a whole. seems like a weird issue that affects a very small subset of users. a poll might give better insight on the pervasiveness?

i for one haven't had this issue (on ics or jb) and i use a two different motorola bt headsets. a h730 for around 1-3 hrs of work calls daily. an s9 when at the gym to listen to music (also has phone call features).

there must be some other combination of issues that causes this to happen. has anyone tried to narrow it down to type of connection perhaps? only on wifi, 3g, 4g, etc?

i have a vzw galaxy nexus fwiw...

Help Terrible Bluetooth sound quality since 4.1 & 4.0.4

Android Enthusiast

Android Expert

Android Expert

Android Expert

Android Enthusiast

Android Expert

Android Expert

Android Enthusiast

Android Expert

Android Enthusiast

Android Expert

Android Expert

Member

Android Enthusiast

Android Expert

Android Expert

Android Expert

Android Expert

Android Expert

Android Enthusiast

Android Enthusiast

Android Expert

Android Expert

Android Enthusiast

Android Enthusiast

BEST TECH IN 2023

Smartphones

Best Android Phones

Upcoming

Best iPhones

Upcoming

Tablets

Best Tablets

Upcoming

Laptops

Best Laptops

Upcoming

Televisions

Best TVs

Upcoming

Game Consoles

Best Game Consoles

Upcoming

Wearables

Best Wearables

Upcoming

Smart Home

Smart Home Tech

Upcoming

Similar threads