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Radio Off in "Sleep Mode?"

SoCalScott

Newbie
Sep 16, 2012
11
2
Hi all. Newbie here, and I'd appreciate some help.

I have a Samsung Galaxy S3 on T-Mobile. It is running Android 4.04. My Hosted Exchange provider is GoDaddy.

I've noticed that it appears that my emails are not being downloaded when the phone is "sleeping." I don't get my emails until I "wake" the phone by pushing a button. This happens when the phone is in regular/4G mode (not when it's on wifi).

Obviously not getting email is a serious concern for me, as most of the time the phone is simply in my pocket and I don't use it until I make a call or hear a notification beep. I'm hoping there's a setting that will allow me to receive emails on a timely basis even if the phone is in sleep mode.


Thanks for your help!

Scott




 
I use touchdown for 5 plus years and I always get email on my gs3 when the phone is in standby or on. I usually use the 15 min update option but push works also.

I'm a long-time TD user as well. This problem is a fluke, I think. I'm trying to avoid a hard reset if I can.

How do you have your WiFi sleep mode set in the WiFi advanced settings?
 
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