send my phone to htc or o2

shedboy79 · Sep 19, 2012

i phoned o2 re my phone with the well known wifi probs after having my phone for 5 months. Phoned o2 and they were clueless about the problem, Should i go into a o2 shop with the phone or just call htc my self ?

Not sure what to do!

Thanks

shedboy79 · Sep 19, 2012

also has anyone got url or phone number for reporting my phone for htc, cant find the info

El Presidente · Sep 19, 2012

Contact us

It's hidden in pretty small text along the bottom of the One X on HTC's site. If you go for the online chat thing (it's another of the tabs), they're normally pretty quick to respond.

shedboy79 · Sep 19, 2012

thanks do you think this is the correct route to go ?

El Presidente · Sep 19, 2012

I always go to my network, but if O2 were clueless, I'd go with HTC. It's bound to be a known issue to them (it's so widely documented). They may tell you to go to O2 first though.

shedboy79 · Sep 19, 2012

thanks, its going to htc on friday.

El Presidente · Sep 19, 2012

Good stuff, hopefully it won't take too long. Keep us posted

.

shedboy79 · Oct 11, 2012

El Presidente said:
Good stuff, hopefully it won't take too long. Keep us posted .

ok so my phone was suppose to be picked up by UPS on a friday and they never turned up! not htc fault though. It was picked up on Monday and returned on the Friday in the same box looking a bit more bashed and no protection inside - i sent the phone in bubble wrap etc etc, lucky the phone was ok!. So i turned the phone on and i got the exact same problem :mad:

I doubt they even looked at it. So contacted HTC again on Monday and got picked up on Tuesday, got the phone back 8 days later but in a nicely packed box and the phone was protected with a clear plastic! and this time it was fixed

SO for me its very hit and miss, suppose it depends what technician you get!

El Presidente · Oct 12, 2012

I'd a similar scenario with Asus and my Tab, I had to send mine back 3 times though!

Anyhoo, glad you're all sorted, that's the main thing.

send my phone to htc or o2

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