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Firmware update problems... what you can do!

I took the plunge and did a factory reset last night...worst thing I could have done.

Ever since I did my phone freezes far more frequently than it used to and i've lost all my app data even though I synced my Google account. My apps are all there when I log on to Google Play on my laptop but I had to manually ask it to instal each one as it didn't do it automatically. I've got to go through each app and set up my accounts again, and obviously this also means i've lost everything on Angry Birds etc. I haven't got the heart to start again from the beginning!

On top of that even though I backed up everything on the phone with Kies it's wiped all my text messages & call logs. It's reinstalled my contact list, music etc. just not the texts of which some were quite important :(

Coupled with the fact I have to reconfigure my settings (which I knew I would have to) it's been overall an awful experience.
 
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If it is freezing on virgin, Factory Re-setted phone, with no app's or settings installed and the SD card removed... then it is a problem with the initial flash of ICS firmware and nothing that you could have done to your phone would have helped. Corrupt updates most commonly occur on OTA, (Over The Air), updates but can also happen via Kies. The problem is that unless you do a Factory Reset, you cannot identify this problem.

You have 2 choices now...

1. Take it to a Samsung Service Point and explain what has happened and get them to re-flash your firmware.

2. Download and flash your firmware via Odin, as described in post #1, here.
 
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Cheers, it was an OTA update as it happens. Oh well you live and learn...

Look on the positive side MrGloverLover... if you hadn't done a Factory Reset you'd never have known that your initial firmware upgrade was at fault and either be trying to find solutions or blaming ICS.

At least now you have a definitive answer and can move forward. I just wonder how many others are in a similar position and will never find out unless they do what you did.
 
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A quick update: I took my phone to my local O2 store and they deemed the issues serious enough to send it off for repair. I got it back yesterday and the notes said they had found and fixed the fault, however it's exactly the same as before - it gets hot, won't install certain apps, can't set up a hotmail active sync account etc.

The other thing i've discovered is that even if you sync your Google account beforehand your will lose all your app data if you do a factory reset. Didn't know this was the case until now...oh well!
 
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I own a samsung galaxy s2 GT-I9100, about a week ago I upgraded to ICS with Kies and as I was adviced to do I reseted to factory defaults, but still I am experiencing a lag when opening contacts, the interesting part of the problem is that everything else works more than better for me. I have currently 165 contacts which contain only phone numbers. Synchronizing is off for my gmail and facebook and still the lag continues.Upon opening contacts I have about 4 sec delay.When the app is opened, lag appears when I am trying to dial a number.
Any ideas ?!
 
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I own a samsung galaxy s2 GT-I9100, about a week ago I upgraded to ICS with Kies and as I was adviced to do I reseted to factory defaults, but still I am experiencing a lag when opening contacts, the interesting part of the problem is that everything else works more than better for me. I have currently 165 contacts which contain only phone numbers. Synchronizing is off for my gmail and facebook and still the lag continues.Upon opening contacts I have about 4 sec delay.When the app is opened, lag appears when I am trying to dial a number.
Any ideas ?!

Hello and welcome to android Forums taralej! :)

Sorry to learn about your Contact problems.

Just a few questions...

1. What version of ICS are you on?
(Dial pad, type in... *#1234# and give the first 3 lines of information)

2. Have you made a back-up of your contacts?
(Contacts > Menu > Import/Export > Export to SD card )

3. Does this happen every time you open them or just the first time after re-starting?

4. What contacts are set to display?
(Contacts > Menu > Contacts to display )
 
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Hello and welcome to android Forums taralej! :)

Sorry to learn about your Contact problems.

Just a few questions...

1. What version of ICS are you on?
(Dial pad, type in... *#1234# and give the first 3 lines of information)

2. Have you made a back-up of your contacts?
(Contacts > Menu > Import/Export > Export to SD card )

3. Does this happen every time you open them or just the first time after re-starting?

4. What contacts are set to display?
(Contacts > Menu > Contacts to display )


1.
PDA: I9100XWLP7
PHONE:I9100XXLPS
CSC:I9100OXXLPH

2. I can't remember doing such a thing I made a backup only to my PC. If I did such a thing how will this bring the current problem and how to fix it ?!

3.If I restart the phone, and start clear, the first time I open contacts the delay is there.After that there is delay only if I close the app with task manager.

4.Contacts to display is set only to phone.

The problem according to me is opening the application for the first time, only then it delays.Also the problem I mentioned above about delay when dialing appears randomly.Even if I delete all my contacts there is still delay of 3 seconds on opening which leads me to the conclusion there is something wrong with the app everything else is just working great.
 
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1.
PDA: I9100XWLP7
PHONE:I9100XXLPS
CSC:I9100OXXLPH

OXX = Open European CSC code covering Baltic, Bulgaria, Croatia, Cyprus, Greece, Hungary, Macedonia, Nordic Countries, Portugal, Romania, Serbia Montenegro, Slovakia, Spain and Switzerland.

LP7 is quite an old, by release standards, ICS firmware that was released to OXX back in April. Since then, some OXX codes have received updates.


2. I can't remember doing such a thing I made a backup only to my PC. If I did such a thing how will this bring the current problem and how to fix it ?!

No... but if you have not done so, I would strongly urge to do it now in order to safeguard a complete copy of your Contacts.


3.If I restart the phone, and start clear, the first time I open contacts the delay is there.After that there is delay only if I close the app with task manager.

This is not unusual when opening Contacts for the first time. Mine is 2-3 seconds delay on this. Once the Contacts have been opened they are cached and only take about 1 second to load. You can see the cached Contacts by going to... Settings > Applications > Running > Show cached processes. Using Task Manager to close them is a bad thing as it removes them from the cache and you are back to your original delay. Do not use Task Manager to close app's... let the Android OS deal with it.

In fact, you should not have to use Task Manager at all to close app's if your phone is running properly with ICS. Android OS is designed to allocate and use memory as and when it needs it.

The problem according to me is opening the application for the first time, only then it delays.Also the problem I mentioned above about delay when dialing appears randomly.Even if I delete all my contacts there is still delay of 3 seconds on opening which leads me to the conclusion there is something wrong with the app everything else is just working great.

Wrong conclusion I'm afraid, for the reasons mentioned previously. First time opening wil always be the longest and then the Contacts are cached, ready for quick use next time... unless you wipe them from the cache by using Task Manager.

If your problem had been more serious, I would have suggested going to Settings > Applications > All > Contacts > Clear data and then Settings > Applications > All > Contacts Storage > Clear data.... and reloading your saved Contacts from SD card.
 
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This applies to all updates... not just Gingerbread to ICS

Ice Cream Sandwich, ICS, is not just an update... it is a whole new platform.

I have personally used a number of the ICS ROM's, LPS, LP7, LP8, LPD, LPF, LPG and LPI, and they are all stable and work well. So it's no good blaming the ICS platform I'm afraid.

When you upgrade to ICS from Gingerbread not only is the platform changed but all your app's and settings have to be reconfigured and integrated into the upgrade during the process. This is in an attempt by Samsung to retain everything on your phone so that you do not have to set it all up again after the change to ICS.

If you stop and think about the millions of app's and the myriad of settings that this has to take into account then maybe you can understand why there are sometimes problems with SGSII phones after ICS is installed.

Some of these problems are caused by app's that are not suitable for ICS. Remember, not all app's on the Play Store are ICS compatible yet. Other app's, that work on Gingerbread, have to be updated for ICS if possible, during the change to ICS. No mean feat.

Also, the downloaded ICS update itself may have been corrupted. This can easily happen with OTA, (Over The Air), updates where an interruption has occurred with the download. This has also been reported by some who have used the Samsung PC suite, Kies. However, unless you do a Factory Reset... you cannot be sure.

So, what can you do?

Well, I would strongly recommend a Factory Reset after, or prior to, upgrading to ICS.

Settings > Back up and reset > Factory data reset

Yes, I know, its a lot of hassle because you have your phone set up the way you like it on Gingerbread but it's a lot more hassle if things go wrong, as we can see from this forum. Besides, this is the very reason that Android include the Factory Reset feature

Having said that, I always do a Factory Reset and clean install so that there is no old setting or data from a previous ROM/firmware.

OK, I'm rooted, so it is easier for me with various tools, etc; that are available to rooted users. However, you are only going to be doing it once.

The object of the Factory Reset is to return your phone's memory back to the out-of-the-box state with no user app's or data from Gingerbread to cause problems. Make no mistake, if you are on ICS, this does not revert you back to Gingerbread.

These problems can manifest themselves in all sorts of ways... from non compatible app's continually running and causing high battery usage and over heating. Settings that are giving Forced Closes or very long screen lags. High RAM usage or screen freezes can all occur because the user app's or data have not, or can not, be integrated successfully into the ICS framework automatically during the change to ICS.

A Factory Reset will not touch your Internal* or External SD cards. However, I would strongly suggest copying any files from the Internal memory to your computer, using a USB cable and Windows Explorer, for safe keeping.

* If you have any app's, settings or data stored on your Internal memory, you may also want to consider erasing this as well, after saving anything you wish to keep.

Settings > Storage > Erase USB storage.

You should also make sure that you are fully sync'd with your Google account so that Contacts and Calendar, etc; can be automatically restored after the Factory Reset and your subsequent sign in to your Google account.

You can also, as a safeguard, save your Google Contacts by going into Contacts > Menu > Import/Export > Export to SD card.

Providing your app's are all sync'd with the Play Store, they will start re-installing automatically, one-by-one after signing in with your Google account details, email/password. Your paid app's are still there as paid app's, so you do not lose them. The restore from the Play Store will take some time and should be done via Wi-Fi as there will be a lot of data downloaded. You may find that you have to, "set-up", some of your app's again or that there are updates for a number of app's or that you will need to manually re-download some again. This is no bad thing as it was probably these very things that were causing problems in the first place.

If you have any passwords or Wi-Fi codes, etc; you should make a note of these before the Factory Reset.

A handy app for backups, on un-rooted phones, is, "MyBackup", and, "MyBackup Pro", from the Play Store. However, be warned, you may well be restoring the very app's and settings that caused the problem to begin with. A safer method is to do a fresh install and set-up of each app.

This post by Russell NG illustrates the steps that are taken. See, here.

As I said, this may seem a lot of hassle but the alternatives are:-

1. Put up with your phone the way that it is on ICS.

2. Take it to a Samsung Service Point and get them to re-flash it for you... in which case you will lose everything anyway.

3. Re-install your old Gingerbread firmware using Odin and lose everything.

The choice, as they say... is yours.

I got half way thru this and my head hurts.
This is why people like me give up and go to iphones.

There are something like 50 steps outlined, ensure Google synced contacts....
Manually add all app's settings one by one etc etc etc.

My god I came seeking a lag solution and leave with a headache.
I will stay with my crap ICS updated lagging phone over even considering going thru all this.
Why does everyone think those choosing an android are part time rocket scientists? I don't want to root.... EVER!
I don't understand half this instructions on stuff.... If your Internal sd blah blah blah. What? Sf what? God I have no idea! Arrrrgh!
 
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My god I came seeking a lag solution and leave with a headache.
I will stay with my crap ICS updated lagging phone over even considering going thru all this.

:D

Those instructions are to cover all eventualities. The short version would be...

1. Press Factory Reset button

2. Set your phone up from scratch by re-syncing to your Google account.
 
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:D

Those instructions are to cover all eventualities. The short version would be...

1. Press Factory Reset button

2. Set your phone up from scratch by re-syncing to your Google account.

Ha ha, well that is more my style.only just got your reply now.
Missed it previously. I will try it. Hopefully it's ok to do
From after update since I already have.
 
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Ha ha, well that is more my style.only just got your reply now.
Missed it previously. I will try it. Hopefully it's ok to do
From after update since I already have.

:D

Perhaps I should have started my original post with the abbreviated version! (Edit: I have!)

No problem, as it says in the long version, with doing it after updating.
 
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Wow.... I did everything that you said to do I clear the cache, hard reset etc etc... did everything it was such a long process and it was such a pain to reestablish all my app settings etc cetera and what am I left with a phone that is lagging even worse than before it is literally impossible to scroll through a web page without the whole page slowing down open contacts to phone dialer anything is slow and laggy.
 
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After the Factory Reset, and prior to restoring your app's, was the phone laggy and slow when you monitored it?

Yes. More so once apps loaded but yes.
But keep in mind I only used it in a limited amt of time without getting apps from market. There wasn't exactly much I could do other than phone calls without apps. So as far as I could see it was the same. I also followed instructions to add one by one from market not a restore like backup pro I use.

Also I chose to be more selective not reinstalling unused apps or those from questionable developers. It just sucks all I went thru for nothing, actually worse!

Bottom line is that with gingerbread my phone was very quick in all aspects. Once I upgraded to what I thought would be a better system was actually a downgrade. Besides the lagging I also found battery life became abysmal. I cannot surf and check texts etc for more than a few hours before the dreaded sound and msg to connect for battery charge. I used to make it to end of business day but now half way.

Heck lately I am typing and the cursor doesn't show then suddenly words fl letter by letter its so bad and next to nothing is open under task bar and I don't have most apps syncing frequently most turned off. Sigh.

In simple terms I loved my phone before with gingerbread and now it infuriates me. Tired of being told it's me it's ics. It's all over the net with many many many similar complaints. Now I do all these extra special steps and start painstakingly all over and frustrating.
 
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So, after a Factory Reset it was still slow and laggy.

Just 2 questions...

1. How did you receive the update to ICS, was it via Kies or OTA?

2. Could you enter the following on your dial pad *#1234# and post the first 3 lines of information.
answer 1. update thru kies. i am with virgin in canada and received notice it was available thru kies.
answer 2.
pda: 19100mugld3
phone: 19100mugld3
csc: 19100mbmcld3
build info: thu apr 19 15:39:18 kst 2012
 
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...ironass...let me just add. i am the type who just wants my phone to work. i dont want to sit here going thru mind numbing system settings and digging thru my phone.
i got my original galaxy phone (which pretty much sucked...it would force close and randomly do crap, drop calls, etc etc) so i took a chance getting the sequel and until ics i could not have been happier.

i used to thumb my nose at apple as i bought into the sneers people do at being told what they can and cant do with their phone and thus i too assumed android was better and that people were sheep buying an iphone.

but the more i have issues with phone after ics and being told its not ics its how i upgraded its that i didnt wipe my system the first time etc etc...the more i go down this road the more i change my position on apple.

sure with new phone u can argue that apple is screwing with maps etc but put that aside and i see overall a happiness most have with that phone running the way it is supposed to.

yes i am sure they have some issues too..but what i am saying is that i know tons of iphone and android owners...every single person i know that has an iphone loves it...says that apps work...that what they need the phone to do works.....without thinking
..on other hand i dont know a single android friend who has not at many points ran into crap apps ruining the speed of their phone...various problems that require digging into settings that i have no desire to dig into...
heck...i once though rooting sounded good...until i read the simplified version which was only 47 steps long :dontknow::eek:


i know i am ranting. but if my phone worked before ics and now doesnt...there should be a universal...all android...all models...proces...that works....ie. kies or whatever...or over the air..that tells you what you must do..not may do..but must do. had kies said to completely wipe all then add ics i would have.
however..i must say...why is it friends can do OS updates with iphone without starting from scratch and adding apps and setting prefs with no thought vs....your instructions above that require excruciatingly painful multiple steps to get your phone updated and back to its app and prefs setup.....

man i appreciate your help...i just have to vent here. this situation with a laggy slow batter draining phone...drives me nuts. if it was like this out of the box i would say dud phone...but i know it did not do this before ics....gingerbread update made my phone awesome.
 
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