I just got my first android (RAZR M running 4.1.1) and there is one thing I can’t figure out. I’m pretty tech savvy so you don’t have to dumb down your answers.
I want to transfer my music to my 32 GB micro SD card that is already installed on the phone. The problem is that when I plug the phone into my laptop, the “My Computer Screen” does not show a mass storage device; instead it shows drive E: “Device Manager” which cannot be opened and has a total size of 32.3 MB and no free space.
When I try to open it, the “Welcome to Motorola Device Manager” Screen pops up and tries to download a driver or something. I’m pretty sure that once it downloads I can use the phone regularly, but the download always reaches 99% and says “No internet Connection.” I have tried this on both my computers (XP and Windows 7) and both have very fast (25mbps) internet connection. I also tried downloading directly from Motorola’s website and I got the same failure. When I open the settings > storage on the phone I get error message 1001 which says “We are having trouble connecting.” When selecting how the phone is displayed when connected to a computer, the only choices are “Media Device” and “Camera”, no Mass Storage USB.
Does anyone know why the driver won’t download and the phone will not act as a mass storage device? Thanks for any answers, I’m desperate and have tried everything.
I want to transfer my music to my 32 GB micro SD card that is already installed on the phone. The problem is that when I plug the phone into my laptop, the “My Computer Screen” does not show a mass storage device; instead it shows drive E: “Device Manager” which cannot be opened and has a total size of 32.3 MB and no free space.
When I try to open it, the “Welcome to Motorola Device Manager” Screen pops up and tries to download a driver or something. I’m pretty sure that once it downloads I can use the phone regularly, but the download always reaches 99% and says “No internet Connection.” I have tried this on both my computers (XP and Windows 7) and both have very fast (25mbps) internet connection. I also tried downloading directly from Motorola’s website and I got the same failure. When I open the settings > storage on the phone I get error message 1001 which says “We are having trouble connecting.” When selecting how the phone is displayed when connected to a computer, the only choices are “Media Device” and “Camera”, no Mass Storage USB.
Does anyone know why the driver won’t download and the phone will not act as a mass storage device? Thanks for any answers, I’m desperate and have tried everything.
