Help WiFi Issues Frustrated

EarlyMon · Dec 7, 2012

Try WiFi Analyzer, free in the Play Store.

You could be sharing a channel with a neighbor and not knowing it.

When that happens, arbitration takes over to deal with traffic collisions. Some devices can do ok with lots of collisions, some can not.

If you are overlapping channels with someone here, not only will getting your router on a free channel fix this, it will improve your throughput for you other networked machines as well.

Digital Controller said:
Apps do not use specific ports...

Yeah - it's not the problem here, but some apps do use specific ports.

SirSpace · Dec 7, 2012

Early if that was the case about his neighboor taking his connection it would show up on his desktop wouldn't it? It would show the ppl connected to the network

EarlyMon · Dec 7, 2012

SirSpace said:
Early if that was the case about his neighboor taking his connection it would show up on his desktop wouldn't it? It would show the ppl connected to the network

Nope, not if it's just radio interference. Yes, if they've actually logged into your network.

Channel overlay and channel conflict (radio interference) looks like this -

In the above cases to the right, under the red, there is radio interference being arbitrated.

To make matters worse, many people don't rename their networks from their router defaults.

I once visited a buddy who was having strange issues, ran this tool and found everyone had the same network name and lots of overlap.

So - because of password protection, you don't see each other's computers on each other's networks - but you do get signal issues and dropouts and even get kicked off the net while your device tries to figure out where it really belongs.

Not guaranteeing that's what is happening here - just saying, this is the first thing I'd check.

Phatninja55 · Dec 7, 2012

try setting your router to b only, then try g only and see if this helps.

Digital Controller · Dec 7, 2012

Been trying to get you a lot of help here man!

Try these out too:

It could be a DNS server issue. Try having him change the DNS servers on the DHCP server page to Google's (8.8.8.8 and 8.8.4.4 - you usually set 2.) User would need to reconnect to the router with the phone, if the DHCP lease hadn't expired yet - I think it would take an expired lease to reset that. User could try setting lease times to one hour or something to try to get the DHCP server to change that on lease renewal.

If the router has security logging turned on, try turning that off. It's possible that the Android phone is messing up some communications, creating errors, and the log files are filling or something, if logging is turned on.

One last thing: user said s/he tried setting WPA/WPA2. I've seen issues in the past with this setting - try setting WPA only, or (better) WPA2 only - see if one works. (I doubt that this is it - you would never connect at all if it was a security issue.)

It could also be a channel issue. For 802.11g, it's best to be on channel 1, 6, or 11. If it's not set to one of those, try changing it to one of those and see if that helps

One last thing - try going (on the phone) to wherever the WiFi settings are. Have user press menu and see if there is an advanced menu. If so, try changing WiFi sleep policy to "never", if there is a setting like that.

lungustefan123 · Dec 8, 2012

Well,first of all,thank you all for all the help

1.The distance is irrelevant.I can sit as close as 1 meter and it still wont't work
2.I have a broadband connection from RDS RCS company,in ROmania.With username and password,on PPPoE connection.When i set up my router i have to input the username and password,yes.
I connect the internet cable,the white one which supplies the internet connection,to my router,and then i get a yellow cable which connects the route and the PC together.I don't have a modem
3.When it doesnt work,I can use opera mini on my cellphone to get to the router's gateawy,so it works.
4.I wish i could find the reset button,it is burried deep in the router.I need a sharp needle to press it.
5.I'll try to change the chanells
6.I also tried the DNS thing,it didnt quite work

SirSpace · Dec 8, 2012

I always use a pen to reset the router works like a charm. Keep us updated I really wanna figure this out lol

Skull Nokker · Dec 8, 2012

Please share your router's model number and version or revision level. I had a Belkin N+ router and it acted similar to yours. Although it was set to find updates automatically, I had to search for it manually. Once installed the problems went away.

sdrawkcab25 · Dec 8, 2012

lungustefan123 said:
Well,first of all,thank you all for all the help

1.The distance is irrelevant.I can sit as close as 1 meter and it still wont't work
2.I have a broadband connection from RDS RCS company,in ROmania.With username and password,on PPPoE connection.When i set up my router i have to input the username and password,yes.
I connect the internet cable,the white one which supplies the internet connection,to my router,and then i get a yellow cable which connects the route and the PC together.I don't have a modem
3.When it doesnt work,I can use opera mini on my cellphone to get to the router's gateawy,so it works.
4.I wish i could find the reset button,it is burried deep in the router.I need a sharp needle to press it.
5.I'll try to change the chanells
6.I also tried the DNS thing,it didnt quite work

So your phone isn't losing connection to the router...your router is losing connection to the internet... or its possible certain apps on your phone are corrupted. Have you tried reinstalling the problem apps?
You will definitely need to do a hard reset of the router to help rule out some things... are you able to verify your phone works fine on another WiFi connection?

I'd also be curious to see what the WiFi analyzer app shows...

SirSpace · Dec 8, 2012

sdrawkcab25 said:
So your phone isn't losing connection to the router...your router is losing connection to the internet... or its possible certain apps on your phone are corrupted. Have you tried reinstalling the problem apps?
You will definitely need to do a hard reset of the router to help rule out some things... are you able to verify your phone works fine on another WiFi connection?

I'd also be curious to see what the WiFi analyzer app shows...

You know SD I was thinking the same thing. It would rule out a few questions here

Crashdamage · Dec 8, 2012

Since you say you don't have a modem, you must have a combination modem/router. True? Did you buy it or did your ISP supply it? What's the make and model number (if you said already I missed it).

Digital Controller · Dec 8, 2012

sdrawkcab25 said:
So your phone isn't losing connection to the router...your router is losing connection to the internet... or its possible certain apps on your phone are corrupted. Have you tried reinstalling the problem apps?
You will definitely need to do a hard reset of the router to help rule out some things... are you able to verify your phone works fine on another WiFi connection?

I'd also be curious to see what the WiFi analyzer app shows...

He did say his laptop worked fine so how would the router lose connection to the internet?

I still do believe a new router would solve this issue the most efficiently.

Skull Nokker · Dec 8, 2012

Digital Controller said:
I still do believe a new router would solve this issue the most efficiently.

I agree.

sdrawkcab25 · Dec 8, 2012

Digital Controller said:
He did say his laptop worked fine so how would the router lose connection to the internet?

I still do believe a new router would solve this issue the most efficiently.

Skull Nokker said:
I agree.

lungustefan123 said:
browsing on the basic browser is good,no problem with that,but once i get on my youtube app,it first won't load anything,it says it;s not connected,please reintry,althoough i get full signal.

,the youtube partially works,meaning it loads the videos(the home videos,meaning recommended videos and subscription videos),but it wont load the icons,it will load just a blank square with the video name on it.if i play that video,it will eventually load,but most of the times won't load related videos and the comments.
same happens for android market too,when i search something,either it won't go trough at all(it tells me no connection,please reintry),or it will load the apps in the same way it does with youtube,just the name and no icon.if i try to download them,the download bar appears,but it won't show a percentage,it's just stuck on downloading.Also,it never loads the screenshots for the app.
when the routed has this bad habit of not working,other internet related apps don't work either.for example,google maps will not load,even if it loads,it will load the cached maps and will not allow me to zoom in on an uncached part of the map.for opera mini,when i touch "search google" and type something,after searching it says no connection.
Strangely enough,dailymotion app works anytime,even when the roiuter doesn't work.

... found out that restarting my cellphone will not allow me to use any internet related app(except dailymotion and the browsers)for an extended period of time,ranging from 3 hours to 1 day.

So,has anyone any ideea how to fix it?I still don't know if the router of the celphone is the blame,but i tested my cellphone on other routers and they worked 100% of the times,and i didnt get these stupid errors.

If his phone was losing connection to the router, he wouldn't be able to access the router's interface from the phone, which he can. So it's not like his phone is dropping the wifi connection. Being able to access the router(from the phone) but not the Internet, *usually* points to a problem with the ISP. Although he states the Internet continues to work on his PC, which points me in the direction, that the problem lies with the phone(according to the original post, only certain apps are affected, mainly google apps, YouTube, maps etc), an incorrectly configured router, or a crowded wifi channel.

Judging by the router's interface screenshot, it doesn't appear to be an older router (it is also wireless N). I'm betting a hard reset of the router will fix it. IMO a lot more info is needed before a new router should be purchased.

Rush · Dec 8, 2012

Thread moved to its support forum for further assistance.

lungustefan123 · Dec 9, 2012

Well,I proimise ill post tomorow to keep you up to date,right now i'm kinda busy

thank you all for the assistance,i will come back tomorow with more details

lungustefan123 · Dec 10, 2012

I have this router
Amazon.com: Belkin N150 Wireless N Router (Older Generation): Electronics
-the wifi sleep policy is set on never,it always was so
-the router supports N too
-i switched to WPA,no effect
-also changed the DNS,didnt work

One thing though,yesterday i removed the yellow cable which links the router and the PC,and it worked very well,until today,when i plugged it back in.Maybe this was causing the problem,i dont know.i have to run some more tests and see what's what

Skull Nokker · Dec 11, 2012

When you look at the home page of the Web-Based Advanced User Interface, what is the Firmware Version and also the Hardware? For example does it show:
Firmware Version 1.00.05
Hardware F6D4230-4

lungustefan123 · Dec 12, 2012

I can't really find what you're saying

Skull Nokker · Dec 13, 2012

This info will be on the label on the router, usually on the bottom. It can also be found in any software or browser interface you use to change the router's settings.

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