Help Galaxy S3 crashing when copying text to clipboard

SEMIJim said:

Sorry, missed this, earlier...


I think they're the same bug, realized different ways, depending upon the application. For example: It came to my attention while I was in Chrome, which it was crashing. Figuring it was Chrome at fault, I tried Dolphin. It crashed that, too. So I tried the default Android browser app. It did not crash that, but neither would it paste.

What that variance in behaviour says about the browsers is not comforting, either. If I were to guess: I'd guess that, of the three browsers, only the default browser app is handling the exception generated by the broken Samsung clipboard at all "elegantly," and it's not bothering to warn the user there's been an exception.

Jim

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SEMIJim said:

I'm not prepared to go that far quite yet, but I'm close. (What I suspect will happen is that, before either my window-of-opportunity to return the thing closes or Samsung fixes it, I'll grow tired of the whole issue, return the tablet and move on. We'll see.)

For the sake of your blood pressure, do not try to call Samsung customer "support" to raise this issue with them. The reaction I got from the other end when I tried to explain the nature of the problem was such that, just a couple minutes into the effort, I said "This is futile. Never mind." and terminated the call.

I tried to use their web site form, too. That is also broken. It lets you select WiFi-only Galaxy Tabs, but then gives you no choice for the model number it insists you must choose.

I'm sensing a pattern, here... It does not speak well of Samsung. As such: Even if I keep this tablet, I'll think twice before ever again considering a Samsung mobile device. I certainly won't be recommending them anytime soon.

Jim

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kychia said:

I was able to find the clipboard icon, but it doesn't respond...
Before my issue returned, I was able to see the past clippings when I pressed on the clipboard icon and able to clear them.

Shotgun84, u r either plain lucky or your problem was a different category...

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albertojedi said:

I can't find any clipboard icon. To which specific bottom row button are you guys talking about?

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dfran1 said:

I know the little things in life bother people, some bother me, I did not like having this problem with my siii, but it happened and I had 3 choices..

1.. clear cache and reset
2.. root
3.. live with it and wait for samsung to fix it

I chose #1, It was a kind of a pain but really not that bad, and I have lots of stuff to configure LOTS.

It really was not the end of the world.

Now I had iPhones 2 (4 and 4s) for the year I owned them, the more I used them, for the life of me, could not figure out WHY NO WORD WRAP when you pinch to zoom, especially on a 3.5" screen, I mean WT?....

Now imagine trying to scroll left and right on just about everything web,email related, every day and night you use it, Boy way I glad to dich them, and to this day I can not understand why people line up for them. Cause that is one MAJOR SUCK feature of them. Lets not even get started on the yellow tinted, washed out screens some iPhone's came with and apple telling people thats normal, my 1st 4s came like that and I got it swapped at best buy where I purchased it, and the guy was looking at me sideways.... but did swap it and the 2nd iPhone 4s was perfect, no washed out yellow screen, and apple DOES NOT CARE EITHER...

Now NOTHING is perfect, and it may suck to get the copy and past bug, but in MY OPINION (nothing else), it really is not that big of a deal, noway near as the 2 I mentioned above.

Now I have a note 2 and my wife has my siii, she loves it, and does not want the iPhone back. I love these samsung's and hope they keep em coming, and I may some day replace the iPad with a samsung tablet also.

Thats why we all have choices, imagine everyone driving the same car...

I do hope samsung gets this fixed, but the features they offer outweigh the small bugs, annoying for sure but (in my opinion only) minor.

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hiddenmickey said:

My GS3 doesn't word wrap...am I doing something wrong?

Also, factory reset is just a temporary fix.

Lastly, this isn't a missing feature like word wrap, or something the phone doesn't do that we wish it would. It's a vital function of the phone for some of us - 75% of what I do with my phone requires the use of cut and paste.

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SEMIJim

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Thank you for your inquiry. We understand that the cut, copy and paste feature does not work as it crashes and as you mentioned that this applies to all devices that has an Ice Cream Sandwich or Jellybean Android versions. We apologize for the inconvenience that this may have caused you.

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Thank you for your inquiry. We understand that the copy and paste feature in your Samsung Galaxy S III model SCH-I535 from Verizon is not working. We apologize for the inconvenience that this may have caused you.

We suggest clearing the data of the Samsung Keyboard application to fix this concern. On the Home Screen, tap on Menu - Settings - Application Manager - All - Samsung Keyboard - Clear Data.

If this process didn't work, we advise performing a hard key reset to set the phone to it's factory setting to resolve this issue. Please check the link below for this process.

http://agent.samsungsupport.com/age...d_mdl_name=SCH-I535&prd_mdl_cd=SCH-I535MBAVZW

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