It's a little ridiculous how much BS and running around you have to do to get a problem solved all of a sudden. I've never had a problem speaking with a supervisor before. Well, this time I have made it straight to the tippy top!!
I've never had to go this high up in the management chain before. SPRINT not VM Executive Manager contacted me the other day about the claim I sent into BBB. Mind you that, since the last time I posted, the chick "ordered" me a replacement phone. When the package arrived.... (WAIT FOR IT)
EMPTY
So I called them back and spoke with the Tier 3 Department Manager and another replacement phone was ordered and shipped.... (WAIT FOR IT)
MISSING
Now the Sprint Executive Manager ordered another one... (WAIT FOR IT)
It arrived!!! lol and to my surprise it was the white one (actually looks 100x better)
I was unable to program the phone and get it on until I called the guy back today and he helped program. This was around noon-ish, and of course less than 12 hours later....
The phone just wants to reboot over and over and over again. It doesnt even boot up long enough to do anything. I tried a hard reset, I can plug it in and get access to the SOB because I cant change it to mass storage.
I have about had it. I know its the phone and not the service itself, but come on, this is ridiculous. And of course company policy states they can only send you the phone thats active on the account. Anyone got an EVO I can borrow for an hour while I get these F***heads to pull their heads out their @$$es??
Im taking this POS back to Bestbuy. I think this phone qualifies under the lemon policy!!
Good luck to everyone with this crappy pos Its not worth your time.