I'm crazy about the motion and metro's 4g service and price and now I've had an experience with metro's customer service that has taken the metro experience over the top for me.
I was coming from having 2 metro blackberry's, one for me and one for my wife, and while they didn't do a lot, what they did do they did really good, email, text and voice.
After having the motion for some days I encountered 2 issues, the first was with my wife not receiving her emails during the course of the day like at her office as she previously had. The second for me was that I when I was received voicemails I was not receiving a voicemail icon letting me know a message was waiting.
So my wife is telling me that while she likes the idea of having a smart phone (sorry blackberry lol) but without her emails being sent to her inbox like her blackberry the phone is no good to her and she wants her blackberry back, not the most pleasant of discussions. I had also set up her main email on a couple of different apps for her to see which she liked best and she was receiving emails at home so setup wasn't the problem.
I went to the metro corporate store where I bought the phones and eventually spoke to the manager explaining my email delivery and voicemail icon issues. He understood, said he would put the issues into his system and had asked for the locations where the problems were occurring. He told me that metro would send somebody to the site where the email problem was occurring to measure metro's signal (yeah right) and see what they can do. I had had the motions at that point for only a few days and asked if I should limit use if the voicemail icon problem turns out to be a phone issue, he said not necessary and if the problem turned out to be with the phone it would be taken care of; right on. Within a couple of days emails were arriving to my wife's motion inbox and then to top it off a day or two later she gets a call from metro's technical area asking if her issue had been resolved and the phone and service were working well. Fixing the issue and then following up, she was really impressed. And she was right to be, it was impressive.
Real quick with the voicemail icon, I soon discovered that when receiving a voicemail at work the icon notification would snap open, so not a phone issue. Though I also found that if I received a voicemail at home and then gone to work the icon would still not appear. Only when receiving a new voicemail at work would an icon appear and dropping down the notification shade I would see that there were 2 voicemails the new one and the one that had been buried at home. Let my metro contact know about this and that the email was now working which was great. We agreed that I would touch base with him regarding the voicemail in about 2 weeks.
I called 2 weeks later and he looked and said it was still being worked on and to give it a little more time we agreed another couple of weeks. Truthfully my hopes for resolution were not very high. It's now been about 4 to 6 weeks since my first contact and yesterday I ran a speedtest from home, and saw that my speeds had gone from about 1.5mb to 2.5mb. The first thing I thought was to try the voicemail, so left a message for myself from another phone, and pow almost immediately a voicemail icon snapped into place wow!
Props to metro as I am amazed that my two user specific issues were resolved. Really for me one of the top customer experiences I've ever had.
I was coming from having 2 metro blackberry's, one for me and one for my wife, and while they didn't do a lot, what they did do they did really good, email, text and voice.
After having the motion for some days I encountered 2 issues, the first was with my wife not receiving her emails during the course of the day like at her office as she previously had. The second for me was that I when I was received voicemails I was not receiving a voicemail icon letting me know a message was waiting.
So my wife is telling me that while she likes the idea of having a smart phone (sorry blackberry lol) but without her emails being sent to her inbox like her blackberry the phone is no good to her and she wants her blackberry back, not the most pleasant of discussions. I had also set up her main email on a couple of different apps for her to see which she liked best and she was receiving emails at home so setup wasn't the problem.
I went to the metro corporate store where I bought the phones and eventually spoke to the manager explaining my email delivery and voicemail icon issues. He understood, said he would put the issues into his system and had asked for the locations where the problems were occurring. He told me that metro would send somebody to the site where the email problem was occurring to measure metro's signal (yeah right) and see what they can do. I had had the motions at that point for only a few days and asked if I should limit use if the voicemail icon problem turns out to be a phone issue, he said not necessary and if the problem turned out to be with the phone it would be taken care of; right on. Within a couple of days emails were arriving to my wife's motion inbox and then to top it off a day or two later she gets a call from metro's technical area asking if her issue had been resolved and the phone and service were working well. Fixing the issue and then following up, she was really impressed. And she was right to be, it was impressive.
Real quick with the voicemail icon, I soon discovered that when receiving a voicemail at work the icon notification would snap open, so not a phone issue. Though I also found that if I received a voicemail at home and then gone to work the icon would still not appear. Only when receiving a new voicemail at work would an icon appear and dropping down the notification shade I would see that there were 2 voicemails the new one and the one that had been buried at home. Let my metro contact know about this and that the email was now working which was great. We agreed that I would touch base with him regarding the voicemail in about 2 weeks.
I called 2 weeks later and he looked and said it was still being worked on and to give it a little more time we agreed another couple of weeks. Truthfully my hopes for resolution were not very high. It's now been about 4 to 6 weeks since my first contact and yesterday I ran a speedtest from home, and saw that my speeds had gone from about 1.5mb to 2.5mb. The first thing I thought was to try the voicemail, so left a message for myself from another phone, and pow almost immediately a voicemail icon snapped into place wow!
Props to metro as I am amazed that my two user specific issues were resolved. Really for me one of the top customer experiences I've ever had.
he's a dev and works on many phones, a lot of them being metropcs and cricket phones and some mid-high end phones on other carriers.
