Help Screen problem: washed out colors

Good idea about returning the phone to stock...I'll give it a try and will report back....

Thank you for the input guys. I will try Samsung and see if they will fix it. I actually traded my Razr Maxx here in these forums for the Genex. It was a fair trade. Funny thing is that I bought another Maxx this weekend to replace my Genex, so full circle! Wow, nothing beats the Maxx's battery! But, I miss my Genex! The Genex is still fully functional. The only issue is the screen colors. I actually restored the phone back to stock 4.1.1. Problem is definitively hardware. Ok, I'll let you know what Samsung says...

Hi Mr. Orange,

Well, I went online and chatted with Samsung. The first time it took a while as the guy went through the standar procedure: make sure developer options are off, do a hard reset...etc. I wasn't even done with the hard reset and the guy said he had to go and that he was 100% sure that will fix the problem and if not, to contact them again.

Well, it did not work. I contacted them again via chat. The second person was asking a lot about Verizon, if I went to their store for help, when I purchased it, etc. He asked for the IME # to check for warranty by I did not have the cell with me, so he said to contact them again.

Chat #3: I told the guy right away about my previous two sessions and that I wanted to know if my cell was under warranty. He asked me about any water damage or drops. He asked me to check the seals on the battery and by the battery terminal to make sure there was no water damage. Everything was ok; no damage at all. Then I gave him the cell's IME # and he told me it was still under warranty!!!! Sweet!

They provided me with a case number via email and then emailed me a UPS label. So, I paid nothing to send the cell to them. The phone is still in Texas at their facility. They said they will take a look at it and if they determine the damage was not cause by me, then they will fix it to factory standards and will ship it back at no cost. If they determine the cause is not covered by their warranty, then they will let me know how much it is and ask me if I want to proceed or not. I am hoping there is no cost and that they can fix it. In the meantime, I might go for a Note 2.

I will update this post to let everyone know what the final outcome is.

I got my Genex back yesterday!!! It now has a brand new LCD screen! Samsung provided superb service. Everything was at zero cost to me. Samsung keeps you updated via a case number and they post on their website what is being done to the cell. The original ETA was for next week, but they turned it around extremely fast and shipped the cell on Friday via UPS two-day delivery. Due to the weekend, it arrived yesterday. So, the bottom line is: if you have any issues with your Samsung cell, call them or do the online chatting and find out if it is still under warranty. You might be surprised....like I was.

Thank you Mr. Orange 645 for sharing your experience with me. Otherwise, I would had probably thrown the Genex in a drawer and had forgotten about it.