Is it wrong to laugh at Apple

Well in all fairness, crap happens. It happens to samsung, Sony, Motorola, and yes even to Apple. Not once have i've seen a brand not get affected by mishaps, be it in testing, deployment, etc. This time around its Apple. And to be honest it takes guts to admit any wrongdoing. Will they learn from this process or will they continue going down the slippery slope. only time will tell.

Now granted, its' true that for some die hard Android fans, its music to our ears seeing a company that toots the horn of being perfect and that it just works, falling down the flight of stairs like that.

TS

They need to learn to laugh at themselves. That goes for Android, too.

You can laugh - just don't gloat.

Yes. Its ok to laugh at Apple.

All they had to do to avoid this was leave Google Maps on there along side the Apple Maps and put (beta) next to it. Simple. Then drop Google later when theirs was actually ready for prime time. Instead, they were arrogant, and ended up with a debacle. Won't hurt them in the long run, though, as long as things like this don't become a pattern.

hahaha... LOL...


apple is tripping trying to catch-up to the little green robot...

Yup, OK to laugh at them. They seem quite desperate to me.

Last night I found myself at the Apple store due to a problem with my Macbook. (I own a few Apple products, but use an Android phone.) As I sat at the "Genius Bar" awaiting my turn, I overhead 3 different conversations. Bottom line: General Apple customers expect perfection and immediate service.

One man spoke little English and needed some password reset before they could help him. He was on his iPhone trying to get someone to translate, and expected the ONE tech guy to stop whatever he was doing each time he needed him, by flagging him down and shoving the phone in his face (not kidding).

Another woman missed her appointment by 10 minutes, and was upset because she was being told they would not be able to get to her before closing because she was late. This was totally unacceptable to her, and she let it show.

The 3rd woman somehow did not have an appointment, even though she swore she did. She piped up at one point that she'd been waiting 30 mins, was freezing and about to get sick, and getting a migraine. The guy asked her what the problem was and she nearly burst into tears. She needed some Windows program put on her Macbook, and was told to come to the Apple store, but Apple techs are not allowed to partition their products for customers. So now she's being told to go somewhere else (Microcenter) for the Windows guys to do the job. She was pissed.

I was laughing under my breath. I was there for an OS reinstall that I couldn't do on my own, after trying all kinds of stuff suggested from the internet. (Mine would not boot.)

So in relation to the article in the OP, Apple has created a customer base with high expectations and little tolerance for product issues.

definitely laughable. Those people that spend hours/days in line instead of ordering em from the internet lol. Samsung commercials in my area have been clowning apple on that lately

Deanie said:

Last night I found myself at the Apple store due to a problem with my Macbook. (I own a few Apple products, but use an Android phone.) As I sat at the "Genius Bar" awaiting my turn, I overhead 3 different conversations. Bottom line: General Apple customers expect perfection and immediate service.

One man spoke little English and needed some password reset before they could help him. He was on his iPhone trying to get someone to translate, and expected the ONE tech guy to stop whatever he was doing each time he needed him, by flagging him down and shoving the phone in his face (not kidding).

Another woman missed her appointment by 10 minutes, and was upset because she was being told they would not be able to get to her before closing because she was late. This was totally unacceptable to her, and she let it show.

The 3rd woman somehow did not have an appointment, even though she swore she did. She piped up at one point that she'd been waiting 30 mins, was freezing and about to get sick, and getting a migraine. The guy asked her what the problem was and she nearly burst into tears. She needed some Windows program put on her Macbook, and was told to come to the Apple store, but Apple techs are not allowed to partition their products for customers. So now she's being told to go somewhere else (Microcenter) for the Windows guys to do the job. She was pissed.

I was laughing under my breath. I was there for an OS reinstall that I couldn't do on my own, after trying all kinds of stuff suggested from the internet. (Mine would not boot.)

So in relation to the article in the OP, Apple has created a customer base with high expectations and little tolerance for product issues.

Click to expand...

remember the apple commercials during the Olympics??
about apple and their genius helpers? and how they represented customers as not-so-bright individuals that needed help on the silliest things!

i guess apple was not exaggerating.

Companies have a duty, right after profits, to make us laugh. No, it's not wrong.

Deanie said:

General Apple customers expect perfection and immediate service.

Apple has created a customer base with high expectations and little tolerance for product issues.

Click to expand...

That's just it. Their products are overpriced & the sales propaganda is "it just works". That's why we need assistance from a tech, because it "just works" .

I think the people you speak of would be apple nOObs, having just shelled out $$$, fallen for the hype & now expecting their moneys worth. Don't they realise they have to pay MORE for that *cough* applecare *cough*?

After a certain length of time they'll realise it was mostly hype. I'm on my third PSU since 2008, had to replace the entire lid on my mbp because that was cheaper than getting apple to do it, & now the frame has a crack. Also my third battery since 2008.

When we buy apple, we're buying into the hype. It doesn't surprise me that 'normal' people have been swayed by android OS & other people's hardware because after a few years with apple, you begin to realise.

The Apple Maps creators must be a bunch of Earth Benders.

I'm not so sure about Noobs and Apple. If Apple's advertising is mostly true- like you can download a song or whatever on your phone and it is automatically sent to your computer - some might just like that convenience. Also the first Plug and Play from Apple vs. Plug and Pray from windows in the device driver days. Trying to get a USB stick to work in 98SE for example. Some mice were hassles even in XP.

You can see the hassle of some cross platforming today. Most of the major apps work in Apple and Windows, but not Linux. Most of the rooting instructions involve a Windows PC. There are instructions for Ubuntu, but if you aren't familiar enough with terminal -----

Ya know, I don't think its wrong to laugh at Apple. But I do laugh at Iphoners all the time! Some remind me of some of the super smug Prius owners!

OK, so I found myself at the Apple store again last night. I have 2 stories to tell you about. One you will be proud of me, the other is in line with this thread.

Story 1: Again, I arrive at the "genius bar" and there's a store personnel telling a customer that he would get better service if he would keep his voice down and calm his tone. Getting irate at personnel does not encourage them to help him. He responded "but the person was just so rude." They made him sit off in some corner and wait. I don't know his issue or what finally happened, but laughed that this is the common theme in these stores.

Story 2: My issue...my battery wouldn't charge, and after using online support forums, trying various fixes, narrowed it down to stuck pins on the magsafe power adapter. Already I'm way ahead of the average Apple customer, right?

So at Apple I tell the tech what the symptoms are, what I tried, and what I think it is and why. He checks the charger (behind the counter I didn't see what he did), and comes back saying it's not the charger, it's in the port. Does some more diagnostics, and says it will cost me $50 to get it fixed (out of warranty) and I can pick it up the next day. I leave it and go home (an hour away).

I'm home an hour, and they call, it's ready. So I head back. She hands me the Macbook. I immediately try my adapter. Guess what? It doesn't work. After she tries my adapter in other machines, runs diagnostics with it and another adapter, concludes it IS my adapter. So she says she will only charge me for the work which was less than the new adapter.

I proceed to tell her that I suspected it was the adapter from the beginning and I told the tech that when I originally came in. She now looks at the pins and agrees with me. Mistakes were made all over the place. She was upset because of the way I'd been treated, I was friendly and patient.

So I ended up getting a new adapter and a new charging port for the total sum of $0 (her offer), plus the cost of 2 round trips.

Apple should consider that not all customers are ignorant!

It's fine to laugh at Apple, as long as you can laugh at Google and Android too. It's stupid to take sides, and the iOS devices kind of pushed things to where they are today and are still way easier for Joe Public to use without accidentally screwing it up and needing us technical minded people to fix it or remove all the spyware he didn't realise he was installing, heh.

Of course it's fine to laugh at 'em. And anyone else (just don't get uptight when people laugh at you).

The "it just works" line, is just asking for it, though: apart from anything else, when each and every Apple product comes out, it pretty soon emerges that in some way or other, it just doesn't.

Of course, Apple does get the last laugh: it really is amazing just how profitable it is parting fools from their money.

It is ok to chuckle, but you have to also learn from other people mistakes.