Help com.google.process.gapps stopped and play store won't open

nicolanicola · Nov 29, 2012

Ok so I have been through loads of threads already and tried the steps there, before anyone pulls me up for not searching the forum.

So I get the

Unfortunately, the process com.google.process.gapps has stopped

message. I try to open the play store and the play store opens the window then immediately shuts down.

This is what I have tried already.

1. Removed my google account and then addedit again and restarted

2. Gone to manage applications, clear cache and data & force stop on all google apps. Removed my google account. Retarted. Opened play store, which then prompted for a google email and password. Hit Next. I get Unfortunately, the process com.google.process.gapps has stopped, play store closes, and every time I open it it shuts again.

My phone is not rooted. It's only about 3 weeks old. I'm seriously ****** off with it. I just made the move from iPhone to Android and bittering regretting it now. On the verge of selling it and getting an iPhone 5.

If anyone can help ease my frustration and pain with this issue and help me love Android again I'd be very grateful.

Digital Controller · Nov 29, 2012

Your options are either Factory Resetting the device, which will delete all of your data...or side loading the Gapps store again since it could be within there.

Your easiest route would be just to factory reset though.

nicolanicola · Nov 29, 2012

Digital Controller said:
Your options are either Factory Resetting the device, which will delete all of your data...or side loading the Gapps store again since it could be within there.

Your easiest route would be just to factory reset though.

What does side loading mean?

Shotgun84 · Nov 29, 2012

Welcome to the forum.

It may be worth uninstalling updates for Google play store and then clearing data again and reboot your phone.

Shotgun84 · Nov 29, 2012

nicolanicola said:
What does side loading mean?

Installing an app using a downloaded .apk

nicolanicola · Nov 29, 2012

Shotgun84 said:
Welcome to the forum.

It may be worth uninstalling updates for Google play store and then clearing data again and reboot your phone.

Thank you.

There are no updates to uninstall. I think I tried that yesterday.

Shotgun84 · Nov 29, 2012

Did you clear data for Google framework services as well?

nicolanicola · Nov 29, 2012

Shotgun84 said:
Installing an app using a downloaded .apk

Sorry to sound like a newb, but what's an apk? Does it mean I'd need to root my phone?

Did you clear data for Google framework services as well?

Yep

Shotgun84 · Nov 29, 2012

An apk is just the file format apps are. You don't need to be rooted to install them.
I've extracted the apk from my phone and have pm'd you the link.

nicolanicola · Nov 29, 2012

Shotgun84 said:
An apk is just the file format apps are. You don't need to be rooted to install them.
I've extracted the apk from my phone and have pm'd you the link.

Thank you. I done that, but same issue.

How is the best way to backup my phone so it looks exactly the same as now? I have a custom launcher installed (Nova) and lots of widgets. On Kies, it's like taking an unbelievable amount of time to backup the apps, I hoped there was a quicker way? Its going to take hours.

nicolanicola · Nov 29, 2012

thats it

application data is being backed up.

. It's been on 2 of 102 for about 15 minutes now. Is that normal?

Shotgun84 · Nov 29, 2012

I'm not the best person to ask about kies as I've never used it as I'm rooted and use the root alternatives. That doesn't sound right though, hopefully someone with kies experience can chime in.

jalirious · Feb 14, 2013

Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.

mshopeful · Mar 28, 2013

jalirious said:
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.

I had to register just to post bc you SAVED MY WHOLE LIFE TONIGHT LOL
This worked perfectly for me & I almost scrapped everything to start over & reset my phone.

I'm so thankful to you... and anyone else who has this problem, it works so you can breathe again!!! Lol thank you sooooooooo much!

Ps. Kudos on figuring it out w drinks lol

chloetsb · Apr 3, 2013

jalirious said:
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.

THANK YOU SO MUCH~!!!
i've purposely register an account just to thank you so much~!!! it's work on my note 2 too~

danicantao · Apr 4, 2013

jalirious said:
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.

Hi there,

I tried this but i still get the msg
"Unfortunately, the process com.google.process.gapps has stopped "

and my play store still wont open... i dont know what im doing wrong... any ideas?

thepervster · Apr 5, 2013

try going to your application manager, then scroll to the right to all apps,go to the very bottom and see if downloads is at the bottom if it is enable it and see if that helps.

funkylogik · Apr 5, 2013

thepervster said:
try going to your application manager, then scroll to the right to all apps,go to the very bottom and see if downloads is at the bottom if it is enable it and see if that helps.

Good idea man. Maybe he's disabled a google app :thumbup::thumbup:

SpireiteJoe · Apr 26, 2013

thepervster said:
try going to your application manager, then scroll to the right to all apps,go to the very bottom and see if downloads is at the bottom if it is enable it and see if that helps.

^Genius!

I was going to Tescos in order to buy a new phone because i was sick of having like 4 out-off-date Apps when I thought id take one more look and see if there was anything I hadn't tried yet.

It worked straight away and had to sign on to let this site know. I've been here a couple times now and the advice here is priceless

Its saved me Endless amounts of

joe1145 · Apr 30, 2013

jalirious said:
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.

Worked perfectly! this was the second time this had happened the first time i did a backup with Kies and then did a factory reset and restored my data from kies, but i lost alot of my app data and had to start alot of games again. i also lost all of my settings which was annoying. You've saved me alot of time and hassle, so i had to sign up just to thank you.

kdbeesh · May 6, 2013

I was at wits end. This worked great. THANK YOU!

Smiddy621 · May 13, 2013

nicolanicola said:
Thank you. I done that, but same issue.

How is the best way to backup my phone so it looks exactly the same as now? I have a custom launcher installed (Nova) and lots of widgets. On Kies, it's like taking an unbelievable amount of time to backup the apps, I hoped there was a quicker way? Its going to take hours.

Hopefully the fix posted earlier worked for you as it worked for me!

My recommendation about this issue is to get an SD card and get a file explorer app (I personally use Astro link: https://play.google.com/store/apps/details?id=com.metago.astro ). The biggest you would need is 8GB but I recommend 16GB or more for music and picture backups, too. Astro has a feature that back up all your installed app installation files (.apk) onto your SD card. After that remove the card, factory reset, and plug it back in and install Astro and then have it restore all the backed up apps. It's an amazing timesaver!

On a note of personal preference, I try to avoid anything connecting my mobile to a cloud database, especially one provided by manufacturer (Kies) because the speeds will never be what you get with SkyDrive or Google Drive (all free services).

imnotevensure · May 17, 2013

jalirious said:
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.

Would this only wipe out my apps? Or would my songs and pictures whatnot be at risk too? Sorry if its a stupid question..

Mikestony · May 17, 2013

imnotevensure said:
Would this only wipe out my apps? Or would my songs and pictures whatnot be at risk too? Sorry if its a stupid question..

Welcome to AF!!
No it will not wipe your apps. And your pictures and songs will be o.k.

You are just dealing with the PlayStore/Play Services data/updates etc...not any other app.

And it's not a stupid question, that's how we learn here, so no worries....ask anything

Just A Mom · May 20, 2013

jalirious said:
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.

I have been struggling with this for a couple months now!!!! You are purely awesome, my friend! It worked beautifully! Thank you so much for taking away all of my frustrations! I am forever grateful!

Help com.google.process.gapps stopped and play store won't open

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