Agreed.
The problem is that the Kies updating software is not informative and there are long periods when one does not know what is happening.. When I tried it on an XP machine, I too got the impression that it had crashed after about 5 minutes. However, it did eventually work when tried to update on a Vista PC. Afterwards, I realised that it might actually have worked on the XP-PC as well if I had given it more time when, to all intents, it seemed to have crashed.
To explain a bit further. During the first 5 minutes everything seemed OK in that there was a message initially saying that it is preparing the update and then a progress bar appeared for downloading software. When it reached 100% the message did not change for about 4 minutes and nothing seemed to be happening when the message panel suddenly disappeared. The main Kies screen was grayed out and the Windows Task Manager showed Kies as