GPRS keeps getting disconnected

dakshay95 · Apr 17, 2013

Hey, I have a Samsung Galaxy S Duos running on the latest Android OS (ICS 4.0.4). I live in India and have an Airtel GPRS pack enabled on my number but the GPRS keeps getting disconnected every 10-15 minutes and I have to restart my phone and hope that it comes back on. The APN settings are the same as provided by Airtel. Sometimes the 'E' symbol totally disappears from the notification bar, and sometimes it doesn't download data (The arrow pointing downwards doesn't flash yellow, only the arrow pointing upwards flashes green).

I contacted Airtel and on their advice, tried inserting the same SIM in my mom's Samsung Galaxy S3 Mini and it worked fine for about 5 minutes, then I took out the SIM. How can I know for sure that the problem is with the phone and not the network? I purchased my phone in January so it's still under warranty. Should I get it checked at a Samsung service center?

Thanks.

LilBit · Apr 17, 2013

Network related,

imo

dakshay95 · Apr 18, 2013

How do I know for sure that there's no problem with the phone?

Hadron · Apr 18, 2013

Test in another phone for more than 5 minutes. A lot more - if it typically works for 10-15 mins then a 5 minute test in another phone tells you nothing. You want to show it works a lot longer than it ever does with your phone before you can be confident the handset is a factor.

If you swap handsets and she starts having the problem that would suggest the phone as the cause.

dakshay95 · Apr 19, 2013

Okay, I inserted the SIM of another company and it's working fine. Although the speed is quite low, there aren't any frequent disconnections. So how do I know if the problem is with my specific SIM or the provider?

Hadron · Apr 19, 2013

If it's happening to other people on the same network in the same locations it's the provider. Otherwise it's more likely the SIM (you can get network problems that affect some customers but not others, but in my experience those cut people off completely rather than what you describe, and rebooting doesn't fix them).

I'd speak to the provider, explain the problem and see if you can get the SIM changed, then see whether that fixes it.

Good luck

dakshay95 · Apr 19, 2013

Well the provider DOES offer the facility to get a new SIM of the same number. Should I go ahead and try it? None of my friends have this problem of frequent GPRS disconnections. Or should I totally change my provider?

Hadron · Apr 19, 2013

I'd try a new SIM.

dakshay95 · Apr 27, 2013

Okay guys, I'm in a different city and the GPRS worked fine for two days but then it got disconnected again. My uncle living in the same house has an HTC mobile and the same carrier but his GPRS never gets disconnected. I cross checked the APN settings and found them to be correct.

I'm thinking of taking my mobile to a Samsung service centre and it get it checked properly. Btw my uncle's HTC runs on Android OS 2.3 (Gingerbread).

What would you suggest?

dakshay95 · Apr 29, 2013

BUMP topic

dakshay95 · May 1, 2013

Please help me out guys?

LiveWallpapers · May 1, 2013

Probably network related IMO too. Are there any places where you can get constantly stable signals? For e.g. outside your house etc.?

dakshay95 · May 1, 2013

But I'm at my uncle's house in a different city. He has the same provider but he isn't having these issues...

dakshay95 · May 3, 2013

Just got a 16.2 MB Firmware update today. Let's see if that does the trick.

dakshay95 · May 26, 2013

Is this a common issue with dual sim phones? I'm gonna go to a Samsung Service center and get my phone checked out.

!on · Apr 13, 2014

No 3g? I know in many countries now GPRS is not what it used to be. If I was in a place that struggles for signal I'd look at getting some sort of directional Yagi antenna, connected to a portable hotspot device (receive 3g, gives it to you by WiFi). On many dongles / MiFi devices there is usually a mini pigtail connector to attach an antenna to, albeit might have to remove a cover to get to it.

Does your 2g signal stay strong or does it fluctuate?

GPRS keeps getting disconnected

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