Don't know why this hasn't been discussed yet. I can't be the only one with this problem. I am in the Dallas area.
For the last four days I have been unable to log on to my VM account. Wanted to swap from my LG OPV to my new HTC EVO V. According to Customer Service, VM is updating their system and they will notify me when I can log on to swap phones. Only problem is my pay date has passed and I pay automatically via credit card. I waited a couple weeks to change phones close to my pay date so I wouldn't lose my paid up time. From what I understand they restart your plan and you lose whatever you have left on your old plan. Now I will lose a whole month or have to wait another month to swap.
They did say the changes are to control usage so all customers have service. Must be ways to control throttling.
Anyone else having problems?
For the last four days I have been unable to log on to my VM account. Wanted to swap from my LG OPV to my new HTC EVO V. According to Customer Service, VM is updating their system and they will notify me when I can log on to swap phones. Only problem is my pay date has passed and I pay automatically via credit card. I waited a couple weeks to change phones close to my pay date so I wouldn't lose my paid up time. From what I understand they restart your plan and you lose whatever you have left on your old plan. Now I will lose a whole month or have to wait another month to swap.
They did say the changes are to control usage so all customers have service. Must be ways to control throttling.
Anyone else having problems?