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New to Virgin Mobile... No DATA!! Still Not WORKING!

Well just found out by Best Buy chat that I cannot exchange this phone/carrier for another phone/carrier there at their store... 15-day return policy. (a way for them to screw the public make more $$) so I'll either throw this phone off a cliff, connect a bomb to it and shoot it in HD on slow motion and post it on YouTube or sell it on craigslist for less cost than what I paid for it and be done with Virgin Mobile!
 
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vmforlife thank you for your testimony... it is the weirdest thing I keep hearing about things happen and people's service goes out until they pay more money to Virgin and then it all comes back on... how does that make any sense? LOL I do not understand how a cell phone carrier's software/hardware only fixes things when people pay more $$ at them?? I paid for my month April 5th is when it starts and it was fine until April 11th... Virgin tells me that it was a tower or software update they were doing and it was resolved April 19th so since I paid already why can't they just enable my data working on my/their account? It will go thru tomorrow May 5th and my new month starts May 6th so my account should be all good to go until May 6th in my book it's their fault and needs to be corrected or there will be no way I'll pay them more $$ to fix their own issue... I mean come on. I do not see any gray here... only black and white. It is their problem so fix it period... end of story!

Thanks for sharing.. that was reassuring to me.
 
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Hey does anyone know if Virgin Mobile removed the 'Grandfather plan' you know the $25 a month? I found the link that read and I went online and logged but don't see "don't see the plan you want?" link anywhere... is it still working??:

Virgin Mobile users- Switch back to the $25 grandfathered plan!
This has been confirmed to work for the;
Optimus V
Elite
Wildfire
Venture
Triumph and a few other devices released before 5/27 should work.
The One V will not work.

Go to VirginMobileUSA.com, click "manage my account", then click "change plans". On the bottom, there should be a link that says "don't see the plan you want?" click that and you can switch to the $25 plan. This includes unlimited text, data, and 300 minutes.
Not sure if this is a glitch or limited time special, so hurry! If you want to activate one of the aforementioned phones, then activate it, don't pay for the $35 plan, and then switch to the $25 plan in the account page.
 
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Hey does anyone know if Virgin Mobile removed the 'Grandfather plan' you know the $25 a month? I found the link that read and I went online and logged but don't see "don't see the plan you want?" link anywhere... is it still working??:

Virgin Mobile users- Switch back to the $25 grandfathered plan!
This has been confirmed to work for the;
Optimus V
Elite
Wildfire
Venture
Triumph and a few other devices released before 5/27 should work.
The One V will not work.

Go to VirginMobileUSA.com, click "manage my account", then click "change plans". On the bottom, there should be a link that says "don't see the plan you want?" click that and you can switch to the $25 plan. This includes unlimited text, data, and 300 minutes.
Not sure if this is a glitch or limited time special, so hurry! If you want to activate one of the aforementioned phones, then activate it, don't pay for the $35 plan, and then switch to the $25 plan in the account page.


That was gone as of the end of September. They finally fixed the website glitch that allowed it to happen then.
 
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My new phone finally arrived and I'm waiting for my T-Mo SIM to come in the mail.

I'm done with Virgin after a year. I had absolutely no problems with my Optimus V especially since MiRaGe has been running smooth. Nor did I have problems with the service until recently.

Before my month kicked in I mysteriously came close to my 300 minute limit; I somehow accrued 295 minutes while Call Meter 3G said I only used half (my call log confirmed this). Moreover I could not access account history. I let that go since I was close to restarting anyway and because I switched over to Sipdroid.

Then my month restarted and I lost data.

My experience with customer service and continued lack of data finally drove me over to Amazon to order a new device.

I don't care for the minutes; I heavily rely on data. No data = no point in having a smartphone.
 
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A lot of people hop over to T-mobile. I understand that. I have a Blackberry on Tmo for business and to use if and when my Virgin service does not work.

But for where I live and travel, Virgin has much better coverage than Tmo.

I drive through West Virginia once a month and there is absolutely NO coverage in that state via T-mo. VIRGIN has decent coverage on the highways and major towns at least. Same goes for northern Michigan. Tmo has no coverage north of Saginaw. Virgin goes up north no problem.

I realize everyone will have a different use area and experience, but for me Virgin simply has better coverage.
 
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A lot of people hop over to T-mobile. I understand that. I have a Blackberry on Tmo for business and to use if and when my Virgin service does not work.

But for where I live and travel, Virgin has much better coverage than Tmo.

I drive through West Virginia once a month and there is absolutely NO coverage in that state via T-mo. VIRGIN has decent coverage on the highways and major towns at least. Same goes for northern Michigan. Tmo has no coverage north of Saginaw. Virgin goes up north no problem.

I realize everyone will have a different use area and experience, but for me Virgin simply has better coverage.

Yes, much of how well a provider works for you depends on where you live. And there are areas where you don't have a choice -- in fact, in many of those areas neither Virgin Mobile or T-Mobile are a choice. On the flip side, most Americans (likely at least 75% and probably more like 90%) have a real choice between the two.

But I have an issue with your claim that T-Mobile has "NO coverage" in places like West Virginia. T-Mobile does not have native coverage in much of the state, but even T-Mobile's prepaid plans have roaming voice service in West Virginia (using AT&T's towers). For a business phone (which are typically post-paid), you should have both voice and data coverage in the area, though again with roaming.

And it isn't like Virgin Mobile doesn't have huge areas where they also don't have coverage (for example, all of Western Kansas, Western Nebraska, and almost all of Wyoming) -- but worse, Virgin has no roaming, so you really have "NO coverage" in those areas. So driving, you can hit areas of 400 miles in length (on both I-70 and I-80) where your VM phone is useless.
 
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True vmforlife and thank you for sharing... I guess it gets down to this: If your a big fan of your favorite Football or Basketball team... to be called a fan of them you don't cancel your interest and move over to a more successful team when your team has a bad season do you? Kind of like that for Virgin Mobile customers... I was an all fan when I started back in October 2012, my data was working like a charm... even the throttling back after the 2.5GB didn't effect me since I was only streaming from Tune-in Radio. (I only wished I knew about them before we signed up with Verizon's contract 2 years ago) I was on the $35 for unlimited data, text... I thought: "Sign me up!!" I got my wife's line ported over to Virgin Mobile from Verizon and she loves her PayLo plan with her cute $19.99 Samsung Montage phone with different cases that I got for her.

I know I need to chill but no Data service since April 11th really rings thru and makes Virgin look very bad for not helping me thru this. I have to pull my own teeth just to get any help at all. Almost a month now and no help, no call backs from tech support. Oh well my plan ends today, I'll use every minute of my 300 and not use them again until they contact me back... I guess I've got up to 90 days before my phone number with them goes away so hopefully that will give them enough time... we'll see.
 
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HTTPS browsing works. I can confirm this by trying a few sites in Opera such as Google and the EFF. However, page loading is very slow.

Orbot + Orweb also works.
After a bunch of go-arounds with the Indian script kiddies I discovered the same thing this morning. Twitter and Yahoo Mail use HTTPS and they work. I then downloaded Chrome and could then access Google services. Then, Orbot/Orweb and I can now browse to anywhere, slowly.

But I paid for the $15 portable wireless hotspot option, and still have no 3G/4G data service.

Somebody somewhere will have a simple fix for this ....?
 
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UPDATE!
Well today is my new month. I was thinking about paying my $35 but I received an email from Virgin Mobile yesterday which told me simply that they were still working on my 'cases' and will let me know more. So I'd better wait... for how long I'm not sure. I turned on my MP3 player which was my phone and something weird happened!...

Amazingly I was able to browse!! my Data in my browser was working!!! WOW... after checking more into this since I haven't paid them anything yet for my new month (yesterday was my last day on my bill cycle) and sure enough I was able to browse! Websites were coming up showing 3G and full bars right from my couch at home!! After further detail I noticed that I could ONLY pull up Virgin's website. But I could click on plans/phones any link worked just fine from their home page! I had to have a good healthy laugh because since April 11th I couldn't even load their homepage being a paying customer and paid them my monthly charge and now I haven't paid my new month yet and I could load their website just fine now! HAHAHA-LOLOL So funny huh?

Had to share that is all.
 
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Same deal for me here. No data since early April. Same incompetent reps.

I posted on VM's FB account and they told me there was no outage in my area, told me to message them. I gave them the full list of everything I've been through (factory resets, customer service nightmare, reprogramming the phone,etc.) so they email me back and say, "what area are you in?" after I already told them that twice and they told me it was fine.

Their FB reps haven't messaged me for 7 days now despite two more followup mails to them.

Terrible terrible service. Incompetence of the highest order when this is happening to so many people.

If my data doesn't restart when my month does, or fails again then I'm leaving VM.
 
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UPDATE!
Well today is my new month. I was thinking about paying my $35 but I received an email from Virgin Mobile yesterday which told me simply that they were still working on my 'cases' and will let me know more. So I'd better wait... for how long I'm not sure. I turned on my MP3 player which was my phone and something weird happened!...

Amazingly I was able to browse!! my Data in my browser was working!!! WOW... after checking more into this since I haven't paid them anything yet for my new month (yesterday was my last day on my bill cycle) and sure enough I was able to browse! Websites were coming up showing 3G and full bars right from my couch at home!! After further detail I noticed that I could ONLY pull up Virgin's website. But I could click on plans/phones any link worked just fine from their home page! I had to have a good healthy laugh because since April 11th I couldn't even load their homepage being a paying customer and paid them my monthly charge and now I haven't paid my new month yet and I could load their website just fine now! HAHAHA-LOLOL So funny huh?

Had to share that is all.

I've seen a few reports of this happening. Unfortunately, once they paid for their month they lost data again.

Somehow certain accounts got flagged in some way that disables data. I don't pretend to know the details of it.

My wife and I have the same phone purchased from the same store at the same time, our phone numbers are sequential and we are on the same VM plan. Her data works, mine doesn't
 
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I agree Droidburn ...this is what happened to me and sooo many other people... I called as stated (sorry if I'm repeating myself) before my end of the month and was told they will work on it and contact me, I stressed to both customer service and tech support that it is very important that this gets resolved because I refuse to purchase service that doesn't work so I wanted to keep ahead of this on my own end... well they didn't call me back or text me... so the day of my new month I called them back again for the 1-2hr torture for them to not care... as like anything dealing with a business you just about have to scream bloody murder to get anything done. This is what I was forced to do... at customer service I vented to the lady and asked to speak with their supervisor... she came back without the sup and said and FINALLY agreed to grant me $35 credit towards my account!! So that was fine... I wasn't about to pay them a penny for crappy service and useless equipment. As much as she understood I removed my battery from my phone, reset it, my account is showing $35 on it and finally, FINALLY I am getting Data!! Pic messaging, browsing and finally Tune-In radio is streaming audio again!! yeah!! there is a light shining bright at the end of the tunnel!!

So to this minute right now after 3 emails my question to them of simply why does it take us the customers to give them our next months cost to restart our month again for this to fix it????????????? I got one reply back today they said that it was caused because of the so-called outage on April 11th... and that this case is closed!! They said that because I would not renew my monthly service they just simply closed the case! Isn't that great customer service!?? WOW I was shocked... it seems like if you have the Paylo account you'll have no problems but if you have a smartphone unlimited data you will have issues and it's good to know all the many loops that we have to jump thru in order to get any possible help from Virgin Mobile.

I replied to them that is not true because this so called outage was resolved on April 19 to and only in my home zip code their records showed... and not from 30 miles away which I was experiencing still no data there as well.

I don't mind outages... because that comes with technology... I really don't but when companies lie to me, when they don't help me and us as their customers and then ask us to pay them more of our money to fix the issue (restart our month) that is just not right.

So my data is working, no reply back from them to answer this question and I'll push this question to their top headquarters if I have to... it makes no sense to me. Oh their email I'm using and they are replying back... once they get the translation down is: ourteam@virginmobileusa.com
 
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yeah it seems like you get a different story with every person you call on Virgin Mobile's phone number... this is why there are people dropping their account like fly's!! You get what you pay for... for $35 is great! when it works, this is why I'm still with them... we'll see in the coming months but know T-Mobile's service too... competition is great to have because it keeps everyone working hard for their customers. This is why I have a dual boot computer system at home... Win7 and Linux Mint... when one doesn't work you move on to the 'other guys'.http://www.bing.com/search?q=philippines&FORM=AWRE
 
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yeah it seems like you get a different story with every person you call on Virgin Mobile's phone number... this is why there are people dropping their account like fly's!! You get what you pay for... for $35 is great! when it works, this is why I'm still with them... we'll see in the coming months but know T-Mobile's service too... competition is great to have because it keeps everyone working hard for their customers. This is why I have a dual boot computer system at home... Win7 and Linux Mint... when one doesn't work you move on to the 'other guys'.http://www.bing.com/search?q=philippines&FORM=AWRE

To me, that is a big advantage to T-Mobile -- if you have a problem with service and customer support, you just move to another GSM carrier. I think that is one of the issues with Virgin Mobile, they know you are stuck on their network unless you are willing (and can afford) buying a new phone.
 
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Well, right now it's been like 10 days since anyone has responded to me at any of their emails or FB accounts. I've been nothing but polite especially considering the situation. My month is due to restart in 2 days...so the mystery is whether or not I'll have data once again when it does. I will NOT call them again. I simply can't handle it. I submitted a trouble ticket through their website and they told me to "call technical support". If my data doesn't come back I'll probably switch carriers...my wife's VM is working fine and never had an issue and we have identical everything. Mine did start about April 11th as far as I can tell but it never restored.
 
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Yep, Virgin Mobile customers have to learn more about T-Mobile services to use as a back-up that's for sure. I didn't know that about T-mobile and GSM carrier. I'll have to study more about them and maybe use them as a backup myself! Thanks!

The "trick" with GSM phones is that your account information is kept on a SIM card that you can remove from the phone. With most GSM providers, you can remove the SIM from one phone and (as long as the phone is not locked to a different carrier) put it in another and have the phone work. In fact, some people keep two phones, they use one for normal, daily use and another, older phone, if they are going to be exercising, doing manual labor, or another activity where there is a higher risk of damaging the phone. They just swap the SIM card as needed.

Their are two major US GSM Networks, T-Mobile's and AT&T's. The one thing to watch for, their networks use different frequencies and not all GSM phones can handle both sets of frequencies. AT&T uses 1900 Mhz for their 3G/ HSPA+ "4G" service, T-Mobile uses 1700 and 2100 Mhz for theirs. AT&T phones will still get 2G speeds on T-Mobile, even if they don't work on 3G. Phones like the Nexus 4, purchased from Google, work with both frequencies, as well as most T-Mobile phones. AT&T phones typically only work on the 1900 Mhz frequency. T-Mobile has been refarming the larger US cities so that you can get T-Mobile service on AT&T phones. This map shows the cities where people have reported 3G works on the 1900 Mhz frequency on T-Mobile. AT&T LTE should work on T-Mobile's LTE (where available), as AT&T in some areas uses the same frequencies for LTE.

While there are only two major GSM networks, there are several GSM MVNO's. Some of the better deals are: T-Mobile, which has a $30 plan with 100 minutes talk and 5 GB of up to 4G data and a $70 unlimited talk, text, data (unthrottled). T-Mobile's $70 plan is available both pre-paid and no contract postpaid and, if you have a family account (postpaid only) with multiple lines, each line discounts the cost of the plan (to the point that with 5 lines on the account, you pay only $42 per line for the $70 plan ($210/month total if all 5 lines are unlimited). Straight Talk is $45 for unlimited talk, "unlimited" data (typically cut off or throttled around 2 GB). Solavei is $49 for unlimited talk and up to 4 GB of 4G data, they also have data and voice roaming; they also will discount your monthly rate for having referred users that are current subscribers. There are the various Straight Talk sister companies (subsidiaries of TracPhone) such as Simple Mobile and Net 10. Most MVNOs are currently using the T-Mobile network, it seems AT&T has been getting rid of their MVNOs.

Last, when talking of 4G it can mean two things. First, there is HSPA+, this is an extension of the GSM 3G standard that runs at 4G speeds. Unlike WiMax, since it is merely an extension of the 3G service it does not require a separate antenna. Additionally, the phone will connect to any 3G tower (regardless if HSPA, HSPA+ 21, or HSPA+ 42). There are typically two speeds you'll see, HSPA+ 21 and 42. First, AT&T's network only supports up to HSPA+ 21, T-Mobile's supports up to HSPA+ 42. Secondly, some phones (for example, the Galaxy Nexus and the LG L9) only support HSPA+ 21, whereas phones like the Nexus 4 support HSPA+ 42. Users with HSPA+ 21 can see speeds in excess of 10 Mbps, typically getting at least 5 Mbps with a good signal (in areas that HSPA+ is available); with an HSPA+ 42 phone you can see speeds in excess of 20 Mbps, with speeds around 10 Mbps common in areas with a strong connection. T-Mobile is just rolling out LTE, with the first cities going online in March -- you can see what areas are having LTE rolled out using the Sensorly map (with "T-Mobile - 4G" selected).

Hope this helps.
 
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Well Droidburn I understand they fighting/arguing about it doesn't help your blood pressure and health at all... I just asked since I hadn't received data since April 11th and their tech support guy told me for no data or service is like $1 per day for credit that they can give to a customer. So this is why I asked and refused to give them any $$ until they put a credit on my account... they have to get a supervisor permission to do so but they came back on the phone and said they would do it in my case... now a-days you have to call more times than before... the reason is, is that they should log every call so if you do and get a case number they escalate up to someone they have a written confirmation of your issue... later when you ask for a credit they can see like they did to me my issues and all the trouble I've had... then a supervisor can approve another months credit like they did to me... so I put them on the spot which makes sense to me... if you buy a grill at Target and find out it's not working would you not return it to get an exchange or your money back? of course not you would refuse to accept something that is broken or not working. Customer service handles that, I'd at least call, put it on speakerphone, then have them check into it... the more times people complain about service not working the quicker they will fix it next time. I knew that if I paid my $35 for my next month and my data still would not work then I wouldn't be able to get it back if I cancelled my account. If I put them on the spot and say to even put a day of credit on my account then I could test it to see if that would fix my no data issue... that sounds so much better. And if you haven't received data since April 11th like me then it's almost been a month... that's $30 right there so $35 isn't that bad to ask for a credit. That just my thoughts.

Good luck to you.
 
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