Help Sim card error

AntimonyER · May 22, 2013

When I was getting my new phone, I was talking to the CSR about the issue, and she said it's a common issue, and has to do with the way the phone was designed in combination with some variation in the sim cards themselves. That stores fix is to keep swapping sim cards, until they find a card that plays nice with the particular phone. I will say I haven't gotten one with the new phone yet.

NightAngel79 · May 31, 2013

Just started happening to me all over again. 2 days in a row... total of 6 or 7 times :mad:

Took Sim out and wiped in down last night. Annoying as all hell

John58543 · May 31, 2013

Mine has done it three times in last hour....wtf HTC

CrackedLCD · May 31, 2013

Must be something in the air(waves) because mine did it twice today, too, after a long stretch of working fine. It first quit when I got momentarily lost on a walking trail and tried to call up a map. It literally quit while I was using the map app, looking right at it! The second was right after I muted the ringer while someone was calling. The call went to voicemail and the SIM quit right them.

Very disappointing and very sad. This is my second SIM card. How many do we have to go through before Verizon acknowledges this is a real physical defect and replaces out handsets?

NightAngel79 · Jun 1, 2013

Csr offered me a warranty replacement today. I called about something else and asked about no sim/puk locked message. She said the last Ota was supposed to address this and if I keep having issues she could get me a warranty replacement. Food for thought

CrackedLCD · Jun 2, 2013

NightAngel79 said:
Csr offered me a warranty replacement today. I called about something else and asked about no sim/puk locked message. She said the last Ota was supposed to address this and if I keep having issues she could get me a warranty replacement. Food for thought

A replacement that's a different, working model or a used and refurbished DNA?

I'm not sure I would want to go back to this phone if it gets to the point it needs replacing. At the same time, I can't imagine Verizon would be willing to give me an equivalent (if one even exists yet). The S4 or a HTC One are probably equals in many ways, but I doubt I could make a switch like that without incurring extra costs.

equest · Jun 5, 2013

CrackedLCD said:
A replacement that's a different, working model or a used and refurbished DNA?

I'm not sure I would want to go back to this phone if it gets to the point it needs replacing. At the same time, I can't imagine Verizon would be willing to give me an equivalent (if one even exists yet). The S4 or a HTC One are probably equals in many ways, but I doubt I could make a switch like that without incurring extra costs.

Do what I did. Clean the simcard's contacts either with canned air to blow out any debris or use alcohol and put Scotch tape on back of SIM. This would tighten the fit of the simcard in it's slot and thus improve the phone's sim contacts. It brought my phone back full-time signal with no problem.

CrackedLCD · Jun 8, 2013

equest said:
Do what I did. Clean the simcard's contacts either with canned air to blow out any debris or use alcohol and put Scotch tape on back of SIM. This would tighten the fit of the simcard in it's slot and thus improve the phone's sim contacts. It brought my phone back full-time signal with no problem.

I'm hesitant to try that because the SIM card goes in so tightly on mine that the contacts are actually being scratched/etched by the connectors inside the slot.

equest · Jun 8, 2013

CrackedLCD said:
I'm hesitant to try that because the SIM card goes in so tightly on mine that the contacts are actually being scratched/etched by the connectors inside the slot.

My simcard already had scratches and it didn't work before I tried this method. I was ready to get another simcard which would've been my 3rd one.
I'm glad the method saved me the trouble.

CrackedLCD · Jun 12, 2013

equest said:
My simcard already had scratches and it didn't work before I tried this method. I was ready to get another simcard which would've been my 3rd one.
I'm glad the method saved me the trouble.

After three more errors in the last 24 hours, I'm willing to try it. I found some off-brand transparent tape that may be a little thinner than Scotch™ tape.

After putting a bit of it on the back of the SIM, I had trouble getting it back into the slot. Just that infinitesimal extra thickness made it very difficult. Some of the tape may have peeled off inside the slot, too.

Something I never noticed before stood out while trying to get the SIM back in the slot. It appears my SIM is too short and has "up and down" wiggle room while sitting in the carrier. With the extra thickness of the tape, it kept pushing the SIM out of the carrier when I was initially putting it back together. Once I got it seated for the second time, I noticed that when inserting the carrier into the phone, the SIM was able to still rise up a tiny amount while still seated in the carrier. I'm wondering if that bit of vertical movement in the carrier itself is enough to cause the SIM to lose contact with the phone? I used half of a tweezers to encourage the SIM to stay in place while I slid it into the phone and I'll see if that makes any difference.

equest · Jun 13, 2013

Hoped it work for you. For me, after cleaning the contacts with alcohol & putting a small tape on the back, it firmly slid into the slot with a slight hardness but nothing bad.

CrackedLCD said:
After three more errors in the last 24 hours, I'm willing to try it. I found some off-brand transparent tape that may be a little thinner than Scotch

bud1lite · Jun 20, 2013

On my 2nd and SIM card error same as first one,even worse

MikeC01 · Jun 30, 2013

I'm still on my first phone and card. The SIM errors have been getting more and more frequent lately. Also, I've recently started getting a message on my lock screen occasionally that my SIM has a PUK lock or something like that and to call customer service. That error always clears itself up in a few seconds once I unlock the phone.

bud1lite · Jun 30, 2013

Well I taped the SIM card in and its been 10 days since I've had to restart it,I don't know if that fixed it or not but it was going off 3-4 times a day before that

equest · Jul 2, 2013

Glad that worked for you.

bud1lite said:
Well I taped the SIM card in and its been 10 days since I've had to restart it,I don't know if that fixed it or not but it was going off 3-4 times a day before that

AntimonyER · Aug 8, 2013

Verizon just rolled out another update trying to fix the sim card error...

CrackedLCD · Aug 8, 2013

AntimonyER said:
Verizon just rolled out another update trying to fix the sim card error...

Maybe they should just send everyone a piece of Scotch

bud1lite · Aug 8, 2013

Yea no update for me,but don't care cause tape fixed all my problems lol

vnyislesv · Aug 29, 2013

i just got my first replacement tonight since i got the phone the day it launched. it randomly happened every few weeks maybe even every few months since i got the phone but in the past 2-3 weeks it was happening a few times a DAY. i actually just dropped my first phone call because of it today!

a friend of mine with the same phone lost phone calls, had the error daily.

so ill play along with verizon, take the replacement and see if it works. if not, i will be speaking to higher ups with verizon until i get what i want, A PHONE THAT WORKS!!!!!!!!!

AntimonyER · Sep 27, 2013

I hadn't had an error in a couple months, then got one yesterday, then two in quick succession this morning.

But took the sim card out, cleaned the contacts, popped it back in and good to go again, at least for a little while.

nygal · Sep 27, 2013

bud1lite said:
Yea no update for me,but don't care cause tape fixed all my problems lol

The tape trick worked for me... I was getting the error 10 plus times a day...

John58543 · Sep 28, 2013

nygal said:
The tape trick worked for me... I was getting the error 10 plus times a day...

Tape trick worked here as well...the first SIM card fix update actually made mine worse.

Just do yourself a favor and put two small pieces of scotch tape on back of SIM card before you put it back in...ever since I've done it my phone has been SIM error free!

MikeC01 · Oct 2, 2013

I got my second replacement phone a couple is ago. My first phone worked wonderfully for the first couple months but slowly I got more and more SIM card errors. When they started happening multiple times per day I went into Verizon and complained. So they sent me my second phone which from day one never seemed quite right. After a month or so it would lose connection with the network but display no error message aside from "no network connection." This time Verizon insisted on swapping my SIM card first. That helped for a couple of days then things went down hill fast. So they sent me a third phone. If this one needs replacing I'm going up the ladder until I find someone who can give me a different phone.

victek · Oct 23, 2013

John58543 said:
Tape trick worked here as well...the first SIM card fix update actually made mine worse.

Just do yourself a favor and put two small pieces of scotch tape on back of SIM card before you put it back in...ever since I've done it my phone has been SIM error free!

I just started getting the sim card error intermittently. Can you describe how to put the tape on the sim card? Is the idea to make it thicker so it makes firmer contact? Thanks!

CrackedLCD · Oct 23, 2013

victek said:
I just started getting the sim card error intermittently. Can you describe how to put the tape on the sim card? Is the idea to make it thicker so it makes firmer contact? Thanks!

Yes, the idea is to bulk up the SIM card. I'm not exactly a precise person so when I did it just cut a little sliver of Scotch tape that more or less lined up with the size of the card. I reckon as long as it doesn't wrap around and cover the metal contacts, you should be OK.

Since I did it, I have had zero SIM error notifications.

Help Sim card error

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