Help viber issues

deepul · Jul 23, 2012

hi,

in viber, i m able to hear but my voice is not reaching to other side. in short, incoming voice is ok ut outgoing has issue. its galaxy mini.
i m non tech guy so explainin detail

thanks

ViberMedia · Jul 25, 2012

Hi,

This is a member of the Viber R&D Team!

Version 2.2 is now available on the Market, Please upgrade to this version and let us know if the issue persists.

Thanks in advance.
Viber Team

viberfanatic · Jul 26, 2012

hi! I am new to this thread as well as viber... to anyone who could help me, please.... i am new to using viber...so far i have added only friends of the same country or area code...and now i am adding a friend who doesn't live in my country and so different area codes... She already has a viber account and every time ill try to add her it says that she doesnt have a viber account yet...
I am using samsung galaxy s3... does phone matter? please help me on this...
thank you to those who are goin to reply...

ViberMedia · Jul 29, 2012

Hi @viberfanatic -

The source of this issue could greatly vary. Please read this quick-page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: iPhone: Contact list is not showing your friends as Viber users? | Viber Support

We would appreciate to receive a report from you on whether or not these solutions worked

bogdanovidiu11 · Nov 4, 2012

Hy
I have a problem by sync the contact.i instal all and then i cannot see the vibers contact.i try to add one and when is done i cannot see it. When i press sync stay like 1 min and then is telling me that no sync. I have an samsung galaxy s3. First time when i made it the instalation was ok and now doesnt work.can help me?

Thank you

ViberMedia · Nov 4, 2012

bogdanovidiu11 said:
Hy
I have a problem by sync the contact.i instal all and then i cannot see the vibers contact.i try to add one and when is done i cannot see it. When i press sync stay like 1 min and then is telling me that no sync. I have an samsung galaxy s3. First time when i made it the instalation was ok and now doesnt work.can help me?

Thank you

Viber currently does not integrate with Android's native contact list unfortunately. In future versions we hope to bring back this feature, and once we have news we'll let you know.
We apologize for the temporary inconvenience.

palaboy · Nov 14, 2012

Hi

Just joined the group and hoping that someone could help me....I have problem sending photos via viber from my S3 to I phone. I do received photos coming from other smart phones but when i tried sending pictures back, sending always fails.
Please help to resolve the issue.

Thanks in advance!

ViberMedia · Nov 14, 2012

@palaboy -

Hi,
thank you for the report of the problem.

Thank you for the information.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: Your ticket details
With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it

Thanks in advance

balajinatrajan · Jun 15, 2013

Hi am from saudi arabia . i am using samsung galaxy s duos i couln't install viber through playstore and by mail links. if i download while installing it says need internet connection . this is happening past 1 month before it was okay..

Help me ,,,,,,,,,,

ViberMedia · Jun 16, 2013

balajinatrajan said:
Hi am from saudi arabia . i am using samsung galaxy s duos i couln't install viber through playstore and by mail links. if i download while installing it says need internet connection . this is happening past 1 month before it was okay..

Help me ,,,,,,,,,,

The authorities in Saudi Arabia have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help

You may try contacting the authorities and ask for the reason for this block.

trinibaldon · Oct 28, 2013

Hi, please help I cant send photo and doodle via viber.im using galaxy note2. Thanks

ViberMedia · Oct 29, 2013

trinibaldon said:
Hi, please help I cant send photo and doodle via viber.im using galaxy note2. Thanks

Hi,

What error message exactly are you getting when trying to send the messages?
Also, have you tested a few different WiFi networks in order to make sure the problem is not with that specific network?
What country are you located in?

Thanks,

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