SMS being converted to MMS in error.

pm5544 · Feb 28, 2013

I tried to make a normal 4 word SMS message yesterday, and to my amazement I saw that it was converting to MMS, and I couldn't stop it, so I was ultimately charged 40p.

When I checked my on-line account I could see it showing, but it wasn't against the number I had used, I have since had a credit for this but have also taken the decision to deactivate MMS on my phone, hopefully this should stop this error from happening again.

Even though I now have MMS deactivated will I still receive MMS messages that someone may send to me? and if so, is this chargeable to the sender only? I am referring to UK.

milesbennetdyson · Mar 1, 2013

That happened to me when I first got my phone and I used the stock messaging app. Once I'd installed Go SMS it never happened again, even when I've done a really long text. No idea why the stock app does that. Are you using the stock messaging app?

I don't know about your questions though, sorry.

pm5544 · Mar 1, 2013

thorahird said:
That happened to me when I first got my phone and I used the stock messaging app. Once I'd installed Go SMS it never happened again, even when I've done a really long text. No idea why the stock app does that. Are you using the stock messaging app?

I don't know about your questions though, sorry.

I got them to deactivate MMS on my phone as I wont be using the stock app to send picture messages anyway. I would use either WhatsApp or send it by email.

I take it when you refer to stock app you mean the normal message text app that came with the phone.

milesbennetdyson · Mar 3, 2013

Yep, that is indeed the one I mean.

pm5544 · Mar 3, 2013

As they as per my request to disable MMS.. I wonder if I am able to receive MMS messages on the stock app, and if so who gets charged within the UK.

milesbennetdyson · Mar 4, 2013

Could you get a friend to send an MMS and check your bill to see what happens?

pm5544 · Mar 4, 2013

thorahird said:
Could you get a friend to send an MMS and check your bill to see what happens?

Yeah I suppose I could but thenthat would cost them too even though its only 40p.

I think the next time Im on to customer services I shall ask them about it especially as they deactivated the MMS for me.

martinisok · Mar 4, 2013

It won't cost you to receive mms message.

pm5544 · Mar 4, 2013

martinisok said:
It won't cost you to receive mms message.

Ah ok.

Would that be different if someone sent me an MMS from say the USA?

And would I receive an MMS even though I asked for it to be de-activated on my account?

Jeffhcoates · Mar 22, 2013

Not sure if this will help but I had the same problem. In your contacts field you have the ability to put a mobile works and personal number, a landline number and email addresses. If, when you try to send an SMS message and you dont choose the mobile number the phone converts it to MMS and tries to send it via email which loses the message.

pm5544 · Mar 23, 2013

Jeffhcoates said:
Not sure if this will help but I had the same problem. In your contacts field you have the ability to put a mobile works and personal number, a landline number and email addresses. If, when you try to send an SMS message and you dont choose the mobile number the phone converts it to MMS and tries to send it via email which loses the message.

Thank you for that info.

Helper69 · Jul 8, 2013

Use the stock app. U can select up to 50 contacts to send. depends on network etc. after you select contact and click done, phone will give 'coverting to mms' notification and send button will be grayed if you have limitation to mms sending amount. either way, start clicking each contact u have selected and it will show you details of that contact. delete all contacts which show no numbers. email addresses or others just delete and the send button will be clickable again. It converts to mms if you have accidentally selected a contact with facebook or email address only information. Now you will be sending as text. Hope this helps. tc.

SMS being converted to MMS in error.

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