Help Charger port issue???

jdailey1981 · Jul 11, 2013

Ok, so about a month ago, my phone started doing this thing where when charging my phone and using it, the battery actually charge, and I start getting a notification that the phone is using more power than the charger can provide. I have never had this issue up until than. I thought it was the battery, I replaced it with a backup battery I had, same issue. Tried a different charger, same issue. Tried a car charger, and it works just fine, and also charges fine from the wall charger when I am connected to WiFi, but not using 3/4G. Any ideas what this could be?

jdailey1981 · Jul 11, 2013

Also, as with many others, when my contract is up, I am done with HTC. I should have learned after a bad experience with the Eris.

acejavelin · Jul 11, 2013

Since it charges fine in a car charger, your port has to be fine... if it failed consistently with the all sources it would likely be the port. I would suggest getting a quality charger with a minimum of 1A (1000mA) output and a new cable, they are dirt cheap, in fact on Amazon you can find an original HTC OEM charger for around $5-$10 (HTC P/N's CNR6300 and cable P/N DICMUSB) with free shipping.

The way I went was a quality, generic microUSB cable (well, actually, it's a Motorola cable) and this Laza Charger/Battery kit : Amazon.com: Laza Zcell 1750mah HTC Rezound 2x Battery + Charger + Travel Case Combo: Cell Phones & Accessories and I have a charger, and if I can't charge, I just swap out batteries.

Also, if you think HTC is the only one that chargers or charge ports fail, you need to think again, in my experience HTC is no more trouble prone than any other brand, and I work in a business where I support hundreds of smart phones for customers for a variety of UC product integrations and in-house for general use by our staff as part of IT Dept, from iPhones, Samsungs, Motorolas, HTCs, LGs, and others, the HTCs are no more trouble than any other manufacturer... it's a "the grass is always greener on the other side" thing.

sbebs2000 · Jul 12, 2013

jdailey1981 said:
Ok, so about a month ago, my phone started doing this thing where when charging my phone and using it, the battery actually charge, and I start getting a notification that the phone is using more power than the charger can provide. I have never had this issue up until than. I thought it was the battery, I replaced it with a backup battery I had, same issue. Tried a different charger, same issue. Tried a car charger, and it works just fine, and also charges fine from the wall charger when I am connected to WiFi, but not using 3/4G. Any ideas what this could be?

I had a similiar thing happen, as well as a few others. I would find different ways it would still work and then one by one they would not work. Luckily I had about two weeks on the warranty and got a replacment phone. Rep told me it was a common problem with the phone and did not question. One of my friends went through 4 replacement rezounds for this issue until Verizon gave up and gave them a different phone. Good luck!

jdailey1981 · Jul 12, 2013

acejavelin said:
Since it charges fine in a car charger, your port has to be fine... if it failed consistently with the all sources it would likely be the port. I would suggest getting a quality charger with a minimum of 1A (1000mA) output and a new cable, they are dirt cheap, in fact on Amazon you can find an original HTC OEM charger for around $5-$10 (HTC P/N's CNR6300 and cable P/N DICMUSB) with free shipping.

The way I went was a quality, generic microUSB cable (well, actually, it's a Motorola cable) and this Laza Charger/Battery kit : Amazon.com: Laza Zcell 1750mah HTC Rezound 2x Battery + Charger + Travel Case Combo: Cell Phones & Accessories and I have a charger, and if I can't charge, I just swap out batteries.

Also, if you think HTC is the only one that chargers or charge ports fail, you need to think again, in my experience HTC is no more trouble prone than any other brand, and I work in a business where I support hundreds of smart phones for customers for a variety of UC product integrations and in-house for general use by our staff as part of IT Dept, from iPhones, Samsungs, Motorolas, HTCs, LGs, and others, the HTCs are no more trouble than any other manufacturer... it's a "the grass is always greener on the other side" thing.

So is it possible than that my cord may just be bad?

acejavelin · Jul 12, 2013

jdailey1981 said:
So is it possible than that my cord may just be bad?

Sure... I see those go bad more than the chargers or charging ports on phones. I am not saying that is the issue for sure, but a $10 cord/charger is a lot cheaper than a $150+ used phone as a replacement, and if it's not that then you really are only out an extra 10 bucks.

jdailey1981 · Jul 12, 2013

acejavelin said:
Sure... I see those go bad more than the chargers or charging ports on phones. I am not saying that is the issue for sure, but a $10 cord/charger is a lot cheaper than a $150+ used phone as a replacement, and if it's not that then you really are only out an extra 10 bucks.

I was wondering, because the charger that came with my phone says 5v and 1A, the one I have been using is a 700 MAh charge, which could explain why it is not providing sufficient amperage while using it.

I kept the charger and cable, but the problem I have noticed with the standard HTC cable, is that the rubber coating tends to crack at the base of the micro plug, in turn exposing the inside wire. This could possibly be what has done it. Only one way to find out, and that is try another cable. Thanks for your help!

acejavelin · Jul 12, 2013

jdailey1981 said:
I was wondering, because the charger that came with my phone says 5v and 1A, the one I have been using is a 700 MAh charge, which could explain why it is not providing sufficient amperage while using it.

I kept the charger and cable, but the problem I have noticed with the standard HTC cable, is that the rubber coating tends to crack at the base of the micro plug, in turn exposing the inside wire. This could possibly be what has done it. Only one way to find out, and that is try another cable. Thanks for your help!

700ma in a perfect environment should be good enough, although charging times would be longer than normal... but if the cable is questionable or anything else isn't right it might not be enough. Hope the new cable and charger work out!

jdailey1981 · Jul 15, 2013

Tried different chargers and cords, unfortunately, I think the charger port is bad

I don't know what else I could try to do.

jdailey1981 · Jul 15, 2013

Guess I could try a hard reset but would it do any good?

acejavelin · Jul 15, 2013

jdailey1981 said:
Guess I could try a hard reset but would it do any good?

At this point it can't hurt anything, but it's not likely to help... you did make sure there isn't something like lint just stuck in the port?

jdailey1981 · Jul 17, 2013

acejavelin said:
At this point it can't hurt anything, but it's not likely to help... you did make sure there isn't something like lint just stuck in the port?

Yes, I got my replacement phone today. Covered under warranty

Help Charger port issue???

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