Help Email no longer functions

BWRpota · Jun 20, 2013

Samsung Galaxy SII
I can no longer send/recieve emails. I do remember having changed my gmail password via my laptop.
Was I supposed to have done something to continue sending recieving emails to my phone?
Error msgs: "Sending Failed Null", and, "Incorrect Name or Password"

chanchan05 · Jun 20, 2013

What email app are you using? The default one or the Gmail app? If you're using the default Email app, you may need to change the saved password.

boyo1991 · Jun 20, 2013

What I'm thinking you should try is to log out on your phone and log back in. This may be because your phone still believes its logged in, but when it sends to the server, it realizes this is incorrect.

Just a thought. Hope it helps!

BWRpota · Jul 18, 2013

How to change the saved password?

Frisco · Jul 18, 2013

BWRpota said:
Samsung Galaxy SII
I can no longer send/recieve emails. I do remember having changed my gmail password via my laptop.
Was I supposed to have done something to continue sending recieving emails to my phone?
Error msgs: "Sending Failed Null", and, "Incorrect Name or Password"

Your Gmail account is what Google uses to access Play Store and (obviously) your Gmail. Changing your Gmail password on a computer has to be matched by changing the password on all Google based devices for access.

If you're talking about a non-Gmail account, it's the same issue: the password that got changed via laptop has to be matched on your device for email access (Yahoo? Mail.com? Hotmail? ..etc) but not for Play Store, etc.

BWRpota · Jul 18, 2013

I went to settings>accounts and sync, tapped on the gmail acct. under "manage accounts". Noticed a red "!" next to everything listed under "Data Synchronization". Tapped on "sync gmail". I get "Sync is currently experiencing problems. It will be back shortly."

Frisco · Jul 18, 2013

BWRpota said:
I went to settings>accounts and sync, tapped on the gmail acct. under "manage accounts". Noticed a red "!" next to everything listed under "Data Synchronization". Tapped on "sync gmail". I get "Sync is currently experiencing problems. It will be back shortly."

Did you do that after changing to your new password?

If so, it could merely be a Google/Gmail system glitch; just wait a while and try again.

If not, if you've not changed your Gmail password to match the new one entered on your Gmail account via laptop as you say, you may have to wait longer; as that's not a glitch so much as the system not syncing yet.

What I posted above about having to match them one device to another is more about expedience than having to do it outright. The Google system should match them for you when you make the change on a computer (I change mine once month using my laptop.. seeing the change in my Android devices is most often instant, but sometimes has taken as long as several hours).

"Sync is currently experiencing problems. It will be back shortly" sounds like a system glitch. I just checked mine and it's working.

Try shutting down the phone and removing the SIM card, then booting back up. That's an old remedy for a lot of unexplained behavior in these things. That and a factory data reset.

BWRpota · Jul 18, 2013

Frisco said:
Did you do that after changing to your new password?

If so, it could merely be a Google/Gmail system glitch; just wait a while and try again.

If not, if you've not changed your Gmail password to match the new one entered on your Gmail account via laptop as you say, you may have to wait longer; as that's not a glitch so much as the system not syncing yet.

What I posted above about having to match them one device to another is more about expedience than having to do it outright. The Google system should match them for you when you make the change on a computer (I change mine once month using my laptop.. seeing the change in my Android devices is most often instant, but sometimes has taken as long as several hours).

"Sync is currently experiencing problems. It will be back shortly" sounds like a system glitch. I just checked mine and it's working.

Try shutting down the phone and removing the SIM card, then booting back up. That's an old remedy for a lot of unexplained behavior in these things. That and a factory data reset.

I did re-insert the SIM. Nothing.
How to do a factory reset? How to save my data?
It's strange that last night I was able to transfer a few files from phone to laptop using File Expert and WIFI. Then, suddenly it no longer worked, saing, "no device found". There was no sync icon in the lappie's sustem tray, but the phone was listed as a drive.

Help Email no longer functions

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