Help Cannot Transfer Files to Note 2

marcusjunius · Mar 16, 2013

When I connect my Note 2 to the CPU, it can read the device. However I cannot put any files unto it even though there is sufficient memory to place files into the phone.

I can copy files from the device however when I try to create a folder or transfer video, music files, it displays an error and I'm totally lost. I did nothing weird on the phone or the computer itself.

Also any idea we used GalleryLock to hide photo files however when we try to unhide the hidden files, it also displays an error message... any ideas on how to fix these? We are contemplating on doing a factory reset but Im not sure if that will fix the problem....

Please help me out., it would be greatly appreciated...

Frisco · Mar 16, 2013

marcusjunius said:
When I connect my Note 2 to the CPU, it can read the device. However I cannot put any files unto it even though there is sufficient memory to place files into the phone.

I can copy files from the device however when I try to create a folder or transfer video, music files, it displays an error and I'm totally lost. I did nothing weird on the phone or the computer itself.

Also any idea we used GalleryLock to hide photo files however when we try to unhide the hidden files, it also displays an error message... any ideas on how to fix these? We are contemplating on doing a factory reset but Im not sure if that will fix the problem....

Please help me out., it would be greatly appreciated...

Welcome to the forums, Marcus.

What is the error message saying?

I'm assuming you have the USB drivers (Usb Drivers | Samsung Phones Answers) and a Windows computer, first of all.

Now have a look here: How to transfer files between galaxy note 2 and windows computer | Samsung Phones Answers

Please post back any issues or error messages, so we can move to some remedies for you if something strange it happening during the steps described.

marcusjunius · Mar 16, 2013

Not that I installed specific drivers, but I do assume it was installed since the first time I connected the device it showed something like "installing drivers"

The error on GalleryLock appears so fast I will have to work on capturing a screenshot. I will probably post the screens tomorrow as my partner has my phone.

marcusjunius · Mar 17, 2013

Here's what I get when I try to transfer for an hour:

Uploaded with ImageShack.us

[IMG=http://img837.imageshack.us/img837/1050/imgshack334.png][/IMG]

Uploaded with ImageShack.us

marcusjunius · Mar 17, 2013

One more screenie:

Uploaded with ImageShack.us

P.S. we already did a factory reset on the device.

eng_samy · Jun 29, 2013

i have the same problem....factory reset didn't help...
anyone please help urgent

Benjie · Jun 29, 2013

Have you tried an application on your device similar to ES File Manager and then connecting with wifi?

evohicks · Jun 29, 2013

That's wierd, as long as my phone drivers/USB drivers are ok then I have no problem with the transfer, what version of windows/hardware are you using?

eng_samy · Jun 30, 2013

The problem is really strange.....sometime i can transfer files with no problem...and some time the transfer start to be very very slow..1 G could talk 1 hour !!! And once the transfer is that slow sometimes i receive that error message and i should disconnect and reconnect my usb cable again...and so on..i have tried many cables btw....i think the problem not coming from my windows...because i have tried labtop and pc...my pc have windows 7 and XP and the problem happend on both...and on my lab with windows 7....i never face that problem before...i have updated my note 2 to DMC3 version last week by kies...

vosg · Jun 30, 2013

Make sure Kies is not running while you transfer the files.
Hope this helps...

eng_samy · Jun 30, 2013

it's not running while i transfer files....any other options ?

Caloy · Jun 30, 2013

Do not assume the right drivers have been installed automatically. I'd do a manual installation if I were you.

Sent using the force

girolez · Jul 2, 2013

Have you tried all the usb ports? Sometimes some don't work depending on your pc hardware

eng_samy · Jul 3, 2013

I have tried both options...all usb ports + another pc...so it's not related pc hardware...
Also i have uninstalled and reinstalled drivers manually nothing help...
Any other options??

kil4thril · Jul 3, 2013

Try another USB cable? These phones are very picky about them for some reason.

eng_samy · Jul 4, 2013

I have tried 4 others usb cables and all working with other devices with no problem.....i think the problem is coming from DMC3 update

bsweetness · Jul 24, 2013

I've suddenly started having the same issue. I'm a pretty advanced smartphone and PC user, and I can't for the life of me figure out the problem. I automatically tried everything that's been suggested here and more, but no luck so far. I can read the files on the phone and on the card just fine, and I can copy stuff to my PC, but transferring from my PC to my Note 2 rarely works.

Caloy · Jul 26, 2013

I recently transferred 15 GB worth of video files to my phone via USB and have no idea why some can't transfer to the N2. Not sure if a firewall can prevent the transfer, but it might be worth checking out.

Sent using the force

bsweetness · Jul 27, 2013

Caloy said:
I recently transferred 15 GB worth of video files to my phone via USB and have no idea why some can't transfer to the N2. Not sure if a firewall can prevent the transfer, but it might be worth checking out.

Sent using the force

I've been transferring gigs upon gigs of files to and from my Note 2 since November without incident. The problem has just started occurring in the last couple of weeks.

And it's not a firewall problem for me.

Sokudo Ningyou · Jul 30, 2013

bsweetness said:
I've been transferring gigs upon gigs of files to and from my Note 2 since November without incident. The problem has just started occurring in the last couple of weeks.

And it's not a firewall problem for me.

I've seen problems too, and it seems to have started once the rom I use updated to the newest Verizon base. Before, I could connect through Smart Explorer's FTP function and transfer files to both my internal and SD card with no problems. Now, it's generally slow, and at times, my computer will ask me if I really want to transfer the files because my device may not be able to read them. Utterly confusing.

vosg · Aug 2, 2013

Can you transfer files using another device, or a USB flash drive? Just trying to eliminate the possible causes...

bsweetness · Aug 4, 2013

vosg said:
Can you transfer files using another device, or a USB flash drive? Just trying to eliminate the possible causes...

I can transfer to and from other devices just fine, even using the same ports and the same cables. My PC (both of them actaully) will recognize the phone, I can browse the internal storage and the memory card, and I can transfer files from my the phone to the PC just fine. The problem is when I try to put something on the phone. Really strange.

jqaquino2 · Aug 6, 2013

I get the same problem here, I think ever since I upgraded to DMC3 build...

would be great if someone can figure this out

renovartio · Mar 29, 2014

just got my new note 2 last week. only encountered this problem like few secs ago. been surfing for a solution but no luck so far. however, I seem to have a temp solution transferring my music file without the use of downloading stuff. just sync from windows media player and seemed to cancel the situation. may I suggest that this is probally because of the phone locking itself while transferring?
new to these kind of things so give me a break if im wrong.

tube517 · Mar 29, 2014

Another suggestion: Try using an app called Storage Analyzer to find out if some files are "hidden" and are taking up too much space that is preventing the transfer. Sometimes Android keeps these files and you can't see them on the surface; however, only apps like storage analyzer can see them and they take up a big amount of space that you weren't even aware. Try this first and then try transferring again

Help Cannot Transfer Files to Note 2

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