Huge update. It didn't ship out yesterday afterall. I had checked the status when I got home and it still said cancelled. I called customer service to make sure and sure enough, they didn't see that the fraud department had released the hold. So they transfer me and after holding for some time, I get disconnected. I call back, ask for the fraud department and hold again. The person I spoke with says it apparently did not get released in the morning and assured me he would. I asked him to transfer me back to customer service to see if there is anyway to expedite the process as we were approaching the cutoff for shipping. When I get to customer service the girls tells me its still not cleared. She transfers me back getting someone immediately and says she will personally call me back in 20 minutes as I wanted to discuss the shipping and some compensation for my trouble. The fraud department takes care of it. The CSR calles me back as she promised and confirms it was released, but we missed the cut off. She offers me some compensation but I felt is was rather inadequate and asked for her manager as she hit her limit. The manager says the amount the CSR gave me is the best she will do. Escalated the call to her supervisor. At this point I've spent more than three hours of my day dealing with this. We speak for a bit and we can't come to an agreement, but after some discussion, he said he wants to review the file further and will call me back the next day.
So I wake up and I'm greeted with a text that says my order was cancelled at 6:30AM. OMFG! Get ready for work and call customer service during my drive to work. The only order she can find is the cancelled one. She can place a new order, but after looking into it, I would be included in the next round of shipments on 9/3. She offers to pay for a month's service. It sounded fair, but I wanted to speak with the supervisor from the day before. So this afternoon I get a call from the first supervisor and she sees the updates and can't apologize enough. To be clear, despite the seemingly unending series of errors, everyone I spoke to had been professional and courteous. She brings up the order and through some miracle, she finds that it is shipping out today. She offers me a very fair credit to my account (more than I had suggested the night before) and gives me a free accessory. I chose a 2000 mah external battery for my GF's Droid Mini. I would actually be better off having accepted the month's credit, but I was pretty happy to hear I would get my phone this week. I actually have a tracking number at this point. Hopefully, nothing else goes wrong. But at this point, it won't surprise me.
Keep us posted if anything changes.
