Yesterday I posted a 1 star review on Verizon's accessory page for the Maxx Commuter case (saying I love the case but hate the false advertising, the missing cover, and the failure of verizon's/otterbox to do anything or show any concern for the issue)
Today Verizon did the following:
1) deleted my review
2) updated their Commuter Maxx description: it no longer states that it includes a self adhesive screen protector.
Also, Otterbox's supervisors emailed and called me back. They ensured me that their entire Commuter series, especially the upcoming Maxx case, include a screen protector. They are also trying to investigate how Verizon acquired any of this product becuase it doesn't exist yet.
They told me to return to a Verizon store and insist that a manager give me the cover that they must have removed from the packages. I sent her links to this forum, and told her that the Commuter retail package sold at Verizon makes no mention of a screen cover on the back. Other Commuter case packages show a drawing of the screen cover on the back.
The Verizon sku's listed are 77-31870, 72, 74, 76. The Otterbox site thus far still only lists 2 other color combinations 77-31459, 61.
I tried the Verizon bumper case and don't like the seam/3 part construction where the red color band is running all around the side. The fit/finish doesn't feel very high quality.
FYI, the Diztronic XT1080M case is back in stock at Amazon with a promo of 10% off 2+, 20+ off 3+ Diztronic cases. Free super saver shipping over $25, or free 2day prime shipping for prime customers.