$40 plan NOT available for 3G phones?

jz1276 · Sep 18, 2013

Hello. I've been with Metro for years now. Was one of the last to upgrade to a smartphone, and when I did, the cheapest plan available was $50/month (which was the minimum for all smartphones). Was on metropcs website looking into upgrading my phone when I noticed the $40 plan was now available for ALL the phones. I tried switching back to the $40 plan on their website and it said it wasnt available for my phone (LG Optimus which is 3G), so I called them up. What a nightmare. At first, the woman I got on the phone barely spoke English and was talking a mile a minute. I had to keep asking her to repeat herself and I can tell she was getting annoyed. When I asked her why the $40 plan was not available for my phone, she said because I have a smartphone. When I replied that the $40 plan was available for all the smartphones they offer and asked her the same question again, she started pressing buttons in my ear and wouldnt stop!! So, I hung up and called again. Got a different woman on the phone this time that spoke better English that gave me a slightly different answer. At first she said it was because I had a smartphone. When I gave her the same reply I gave the first woman, she said "well, if youd let me finish Ill explain". LOL Whats wrong with these people? I didnt even cut her off... she was finished! She then proceeded to tell me that because my phone is 3G that the $40/month plan is not avalable for my phone. I then made her aware that there is a Huawei 3G phone available on the site for $40 a month. Now, this woman started being an a-hole and sounded like she just dropped her headset (or the phone) and just left it there. I was able to hear talking in the background. Eventually I just hung up. Can anyone shed some light on this please? Thanks!

Gman9831 · Sep 18, 2013

No CDMA 3G phones on $40 plan, the GSM devices are playing at different rules with the plans
The Huawei Valient might be HSPA 7.2 that's what I'm guessing

youngtjjones · Sep 18, 2013

jz1276 said:
Hello. I've been with Metro for years now. Was one of the last to upgrade to a smartphone, and when I did, the cheapest plan available was $50/month (which was the minimum for all smartphones). Was on metropcs website looking into upgrading my phone when I noticed the $40 plan was now available for ALL the phones. I tried switching back to the $40 plan on their website and it said it wasnt available for my phone (LG Optimus which is 3G), so I called them up. What a nightmare. At first, the woman I got on the phone barely spoke English and was talking a mile a minute. I had to keep asking her to repeat herself and I can tell she was getting annoyed. When I asked her why the $40 plan was not available for my phone, she said because I have a smartphone. When I replied that the $40 plan was available for all the smartphones they offer and asked her the same question again, she started pressing buttons in my ear and wouldnt stop!! So, I hung up and called again. Got a different woman on the phone this time that spoke better English that gave me a slightly different answer. At first she said it was because I had a smartphone. When I gave her the same reply I gave the first woman, she said "well, if youd let me finish Ill explain". LOL Whats wrong with these people? I didnt even cut her off... she was finished! She then proceeded to tell me that because my phone is 3G that the $40/month plan is not avalable for my phone. I then made her aware that there is a Huawei 3G phone available on the site for $40 a month. Now, this woman started being an a-hole and sounded like she just dropped her headset (or the phone) and just left it there. I was able to hear talking in the background. Eventually I just hung up. Can anyone shed some light on this please? Thanks!

Where on the website did you see that the $40 dollar plan is available for all phones? If I'm not mistaken those plans are only for 4g phones. I know its stupid because you have a 3g phone and should be paying less but metro seems not to care about their old customers.

nintendo4 · Sep 18, 2013

I can see a bunch of people leaving Metro on 12/31/2014 the last day 3G is up and running.

dportal2006 · Sep 18, 2013

nintendo4 said:
I can see a bunch of people leaving Metro on 12/31/2014 the last day 3G is up and running.[/QUOTE

Where exactly are they going to go? 4G is the future. Even the prepaid carriers are leaving 3G.

telegraph · Sep 18, 2013

nintendo4 said:
I can see a bunch of people leaving Metro on 12/31/2014 the last day 3G is up and running.

From a business standpoint, a company would be foolish to just dump its old customer base. This is why people are already seeing an influx of GSM promotions to entice customers to leave the CDMA network in favor of the GSM. One such promotion is the current 4 lines of service for $100.00/month. As 2013 gives way to 2014, i am pretty confident in MetroPCS giving its current CDMA customer base even more incentive to leave the CDMA network in favor of the GSM network.

Gman9831 · Sep 18, 2013

How its setup is all plans have unlimited 3G but 3G phones only work on $50 plan

telegraph · Sep 18, 2013

Gman9831 said:
How its setup is all plans have unlimited 3G but 3G phones only work on $50 plan

3G Phones with new activations or reactivations may also qualify for the $25 unlimited talk and text plan with no data. However, customers who already have an existing line of service may not switch to that plan.

unnamedny · Sep 18, 2013

nintendo4 said:
I can see a bunch of people leaving Metro on 12/31/2014 the last day 3G is up and running.

I'm sure they are going to through some "can not resist" deal for people who do not switch by that time. Maybe even free upgrades.

jz1276 · Sep 19, 2013

nintendo4 said:
I can see a bunch of people leaving Metro on 12/31/2014 the last day 3G is up and running.

This is news to me. I'm sure I will have updated by then though.

youngtjjones said:
Where on the website did you see that the $40 dollar plan is available for all phones? If I'm not mistaken those plans are only for 4g phones. I know its stupid because you have a 3g phone and should be paying less but metro seems not to care about their old customers.

When I click on shop phones, then look at plans available. They offer the $40 plan for every one of them (The Huawei Valiance and the Alcatel 768 (which isnt even a smartphone) are the only phones that are not 4G, and the $40 plan is still offered.

youngtjjones · Sep 19, 2013

jz1276 said:
This is news to me. I'm sure I will have updated by then though.

When I click on shop phones, then look at plans available. They offer the $40 plan for every one of them (The Huawei Valiance and the Alcatel 768 (which isnt even a smartphone) are the only phones that are not 4G, and the $40 plan is still offered.

I would call them again ask them if they can put your plan at the 40 because you plan on getting a 4g phone anyways ( don't know if that's what you really want to do but tell them anyways you're getting one) they should be able to do it because I'm in a family plan and we pay the 4g price, only me and my sister have 4g phones, my dad and aunt don't have 4g phones but have the plan.

for2njr · Sep 19, 2013

The Optimus M and Optimus M+ are not eligible for the "new" service plans. Like all of Metro's old CDMA/1x smartphones, the options are the old plans: the $50/$60 smartphone plan or the $25 Promo plan.

jz1276 · Sep 21, 2013

for2njr said:
The Optimus M and Optimus M+ are not eligible for the "new" service plans. Like all of Metro's old CDMA/1x smartphones, the options are the old plans: the $50/$60 smartphone plan or the $25 Promo plan.

I dont even know what CDMA/1x means. Curious why they wont offer the $40 for people with these phones though.

AUCLABruin · Sep 21, 2013

jz1276 said:
I dont even know what CDMA/1x means. Curious why they wont offer the $40 for people with these phones though.

Simply put: they use a different way to service phones that do not use SIM cards. I would assume a loss of revenue and/or people keeping their old CDMA phones if they were still $40. After all, why would someone buy a new GSM phone if they pay the same with their old phone?

jz1276 · Sep 21, 2013

AUCLABruin said:
Simply put: they use a different way to service phones that do not use SIM cards. I would assume a loss of revenue and/or people keeping their old CDMA phones if they were still $40. After all, why would someone buy a new GSM phone if they pay the same with their old phone?

So youre saying all these phones they are selling now have sim cards?

AUCLABruin · Sep 22, 2013

jz1276 said:
So youre saying all these phones they are selling now have sim cards?

Yes.

$40 plan NOT available for 3G phones?

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