Upgrade & Keep Unlimited - Verizon site error?

droidsmurf · Sep 28, 2013

Probably an error, try at your own risk

Verizon website currently letting users upgrade and keep unlimited data plans | Android Central

SBCT · Sep 29, 2013

I must have been too late. It prompted me to change data plans

maineultraclas · Sep 29, 2013

I just went thru the whole process and it allowed me to keep my unlimited data. But I didn't go thru with the order since I couldn't use the promotion code to get a discount. And the free activation they advertise on the page is only for new lines, not existing customers.

So I'll stick with my S3 for a while longer........and sit on my unlimited data too.

Steve

breadnatty08 · Sep 29, 2013

Spoke with a CSR while I was checking out. She claimed my plan hadn't changed and if I had the opportunity to take it. Will be picking up my G2 at the store tomorrow. If there's any change, it'll be returned.

Cares · Sep 29, 2013

My wife has been wanting to upgrade to the 5S. I'm not sure if I should use this "glitch" or stick with alternate upgrades which has proven to work.

1981dla · Sep 29, 2013

I upgraded my line and was able to keep unlimited data. I just bought a Moto X at full retail friday which will be going back tuesday when the new one comes in.

Skeptik · Sep 29, 2013

Just went through the upgrade process and chatted with a CSR, this was the conversation. Buyer BEWARE!!!

You are now chatting with 'Latoya'
Latoya: Hi! My name is Latoya with the Verizon Wireless Sales Team. I am available to answer your questions and help you place an order. May I have your name, please?
Hello: Hello
Latoya: Hi Hello, how may I assist you today?
Hello: I am interested in upgrading my existing phone, but I wish to keep my unlimited data plan, I was under the impression that the only way to keep the unlimited data plan was to pay full price for the new phone
Hello: however when going through the verizon website the option to keep my unlimited plan is still available
Hello: before I commit to anything I want to be 100% sure that there are no mistakes and that the unlimited data plan will remain in effect even with the discounted price for the upgraded phone
Latoya: I do apologize. It is a error within Verizon the only way to keep your unlimited data plan is by paying full retail price for the device.
Hello: I thought that may be the case but I have heard conflicting reports from people who have spoken with CSR's such as yourself, the responses seem to be split 50/50.
Hello: Those who have upgraded while this error is on the website, what will happen with their accounts?
Latoya: They will have to switch to the correct data plan.
Hello: So they just lost their unlimited data plans then. Seems to be a good "error" for Verizon to have made especially since the unlimited plans seem to be so unwanted by the company
Hello: can you verify this through a supervisor, or have the CSR's received this information in the last few days while this error has been in effect?
Latoya: Yes I can! One moment please.
Latoya: Thank you for holding for me. I checked with my supervisor and she verified the same information for me. We certainly do apologize for any misinformation but we want to make sure customers are aware of any impact on their services. Could she help clarify the process any for you?
Hello: That is the information I was looking for, in summary, if I wish to keep my unlimited data plan I must pay full retail for a new phone. The Verizon website is in error and anyone using their susidized upgrade at this time while attempting to maintain an unlimited data plan will be switched to another data plan when the error is corrected. Do I have this all correct?
Latoya: Yes you do!
Hello: Thank you. I would suggest removing that option from the website as it has already caused problems and the longer it is up, the more issues there will be.

Ringhale · Sep 29, 2013

How far in the check out process do you have to go, in order to see if you get to keep your unlimited data?

jhawkkw · Sep 29, 2013

Verizon is aware of this error and reports are saying that it has been corrected.

Ringhale · Sep 29, 2013

jhawkkw said:
Verizon is aware of this error and reports are saying that it has been corrected.

Thanks. I was just about to reply that I tried again, and got a pop up message telling me that my unlimited data plan is no longer available, and I would be defaulted to the 2gb/$30 plan.

BCM · Sep 30, 2013

I recently used my upgrade for the new G2 and went through the online order process. I used the verizon30 coupon and even selected my new data plan. After receiving my new phone I swapped sim's from the GN into the G2 and I was up and running. That was about 2 weeks ago and when I check Verizon's site it still shows me having my unlimited data. Hmmm....

emmzone22 · Sep 30, 2013

Verizon just released a statement saying they are going to honor the unlimited upgrades.

BCM · Sep 30, 2013

emmzone22 said:
Verizon just released a statement saying they are going to honor the unlimited upgrades.

Link please.

jhawkkw · Sep 30, 2013

BCM said:
Link please.

Verizon Will Honor Upgrades From This Past Weekend, Unlimited Data Shall be Kept – Droid Life

Crude · Oct 1, 2013

Honestly didn't see that coming.

kate · Oct 2, 2013

jhawkkw said:
Verizon Will Honor Upgrades From This Past Weekend, Unlimited Data Shall be Kept

jhawkkw · Oct 2, 2013

kate said:
I'm not that surprised Verizon is honoring the upgrades.

Could you imagine the negative press they would receive, along with all the angry customers who would have lost there unlimited data plans after the site told them they could keep the plan?

I wonder how many people got to keep their unlimited plan.

I'm not surprised either. Customers agreed to a contract with unlimited data on it, and if they removed or changed it, that would could as a materially adverse change. In that situation, they would have to send written notice to all the customers they did that to. The customer would then have the option the accept the changes or void the contract. If the customers choice to void, that would likely mean that Verizon would lose out on the subsidy repayment of quite a few devices. Plus all those who voided could then leave as customers. They probably came to the conclusion that the money lost on data wasn't worth the money lost on subsidies and losing customers outrageous monthly payments.

nomarsgirl · Oct 2, 2013

Impressed. I actually thought the "error" was intentional to get people off unlimited data.

MikeAce00 · Oct 3, 2013

I have two Moto Xs coming today via the recent web "glitch". I'm curious, is everybody cutting SIMs or is anybody using the newly provided SIM and online activation with success??

Thanks for sharing,

Mike

Clementine_3 · Oct 3, 2013

I used the new SIM, activated it on the site with no issue at all. Popped the SIM number in and was good to go.

Upgrade & Keep Unlimited - Verizon site error?

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