Currently I have been using my HTC One (HTC6500LVW) for roughly six months, purchased new from Verizon in February 2014. Up until a month ago, I used mostly Mobile Data as my daily connection. For the past month, my service has been disconnected and all of my data has been through WiFi. I have applied all recent updates through Verizon, and left everything completely stock.
First Symptom:
Last night, while in the middle of typing a Facebook message my WiFi shut off. Attempted to turn back on in settings, no luck. Reboot phone & connected on charger, WiFi came back on for a few minutes only to shut off and read either "Error" or "Turning on..."
Observations:
Not only was WiFi not working, I could tell something was wrong with the entire Android OS. Shutting down/restarting the phone was taking extra long. Apps were loading very poorly, everything was laggy and slow, and even swiping on the home screen left/right, animations just looked messed up. It seemed as if the phone was under heavy load, like all the RAM or CPU was being used up... I deleted almost all my apps I downloaded, free'd the cache, still the system was slow and WiFi not working.
Actions Taken:
Factory reset erased all data through bootloader > recovery > factory reset
Phone booted up fine, and OS is running like normal. Not lagging and seems smooth.
- WiFi is still not working (tapping on/off it just says "turning on" and eventually will say "error")
- Bluetooth has the same problem as WiFi (on/off, won't turn on stuck in "turning on" phase)
- Mobile Data does indicate that I can turn it On and Off. But, same thing it is stuck in the "turning on" message, eventually saying "disconnected"
- Keep in mind my service through verizon is disconnected, so I am not 100% sure if Mobile Data is having the same problem as wifi and BT.
Additional Info:
WiFi > Advanced > Mac Address & IP Add listed as "Unknown"
About > Phone Identity > WiFi Mac address "Unavailable" / Bluetooth address "Unavailable" / Hardware version "Unavailable"
Software info > 4.4.3 / Sense 6.0 / S/W # 5.28.605.2
This problem applies for WiFi & Bluetooth (b/t I rarely use). Same symptoms, occurred at same time, and both are stuck saying "Turning On". Mobile Data (even though I don't have active service from Verizon) will turn On and Off functionally, although says "Disconnected" and will get stuck on "Turning On" for a few minutes
Is this a software issue that anyone else has experienced? I am open to any suggestions. Thanks in advanced