I have dust in my camera lens. If the store helps you let me know. This is exactly what I was told
1. Since I ordered it online, they arent supposed to swap it out instore
2. That its a not a big deal, and I should just live with it
3. That since they had no used devices they didnt know if they even could. I told him they cant base their warranty policy on the assumption they will have used devices. He then told me I had 2 options
a. I could order a new phone and return this one. He told me I would have to pay retail for it, but it would be credited back to my account in 90 days. I told him I would never do this, its their problem not mine
b. I could get the floor model phone. Theyre out of stock, so it would be 2 weeks until they could replace it. I looked at the phone and saw how gross it was and said no.
I Email Verizon, and they basically said they would send a shipping label out and to expect to not have a phone for 2 weeks.
Im trying a new store