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Receiving your ETF reimbursement!

Some details about the timetable and payment of T-Mobiles ETF offer:

Reimbursement processing status

The ETF reimbursement request could take up to 8 weeks to process. Provided you are still a T-Mobile customer in good standing, you'll be paid in the form of a prepaid MasterCard. You can submit and check the status of your prepaid MasterCard at www.switch2tmobile.com.
 
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Called yesterday and was told about 30 days. We'll see. going to store today and start process. Will keep informed as well as looking back here to see what everyone else wait time is and probs on cards.

30 days would be way too early. Remember u have to be a customer in good standing when they send you the prepaid master card. Otherwise many would just come in, sign up for the ETF reimbursement, then walk away a few days later and go elsewhere. This way they still get some money out of you if you do leave shortly afterwards. Just my opinion of course and I could be wrong.
 
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Sorry guys, I started this thread after I switched. Unfortunately I was quickly disappointed with the network. One too many "no network found" in areas of my town. Also Verizon called me on a winback, and agreed to waive my ETF and join their edge program despite being only 7 months into a new contract.

So I'm back with Verizon. Also Verizonnow has several new single line plans with lower costs. Including a $45 plan. So T-mobile has certainly shaken the industry, and we should all thank them for that. Now if they could only improve their coverage.
 
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I submitted my ETF bill online @ switch2tmobile.com Jan 18 and and two weeks later i got an email and text stating that they received it and would be up for review shortly. Just last week i got another email and text stating once again that my ETF submission would be reviewed. Just today i got an email stating that my submission was declined because the bill that was submitted didn't have a valid ETF charge on it. Really??? I reviewed everything i sent them and it was all there. I smell something fishy!
Well i submitted it online again and i'm going to mail one in as well.
 
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I submitted my ETF bill online @ switch2tmobile.com Jan 18 and and two weeks later i got an email and text stating that they received it and would be up for review shortly. Just last week i got another email and text stating once again that my ETF submission would be reviewed. Just today i got an email stating that my submission was declined because the bill that was submitted didn't have a valid ETF charge on it. Really??? I reviewed everything i sent them and it was all there. I smell something fishy!
Well i submitted it online again and i'm going to mail one in as well.

Had this same issue two days ago. I called customer support and found out that the bill had to be less than 10 pages. Apparently, one of my number's ETF charge shows on page 11. Quite a hassle and the rep didn't act too helpful and said the request would need to be resubmitted. She said that she would send mine for review by an "off-line" team. I guess I will see if this happens.
I did resubmit though with only 5 pages of the bill uploaded. Two of the pages included the ETF line charges. Hope this helps. I am pretty frustrated as well.
 
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They said that the submission did not have a valid etf numbers or lines in it.

Good to hear someone is having luck. Mine was denied for the same reason even though my bill does have my ETF charges on them. I am still waiting for my second submission. They told me something about the pdf copy of the bill needing to not be over 10 pages in length although the rep was unable to direct me to a link that stated that requirement.
 
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