Help New S4 coming from iPhone need text help

sethjamto · Mar 28, 2014

My wife and I just swapped from Verizon iPhones to C Spire Galaxy S4's yesterday. My daughter stayed with an iPhone but is on our C Spire plan as well.

We are having issues with text messages. My wife and I can send from our S4 a msg or group msg to our daughter and she receives it fine, but we aren't getting her replies. Her phone is still trying to send us an iMessage and I assume it's because her phone "thinks" we have iPhones still.

Not sure if that's the reason or not. We are using the stock messaging app on our S4's. I just need to make sure that all texts get sent and received properly.

Any idea?

Thanks in advance!

Rukbat · Mar 28, 2014

It probably is. You have to tell your iPhone, USING your iPhone, to take your iPhone off iMessage. Since your iPhones are no longer on your account, go to a genius bar and see if they can help you. (Not only is her phone sending you iMessages, it's sending them to your iPhones.)

sethjamto · Mar 28, 2014

I just looked at her phone again and she's getting our texts but we're not receiving any from her. I see on her phone that she sent them, but we just never get them.

Also, we have a group text going with several friends right now who mostly have androids. Some texts come through some don't. I got one in the group text that my wife never got, and we're both in the same group text.

Frustrating!!

sethjamto · Mar 28, 2014

I just downloaded Go SMS Pro and it seems better, but not sure if I'm missing texts though from other people.

Smpwojcik · Mar 29, 2014

Hey guy. I've had the same problem in the past. What's going on here is that when you changed phones, your number wasn't removed from apples servers as iPhone users. If you still have the old iPhones and haven't wiped them, connect them to a wifi network, and go through the settings and log out of your Apple account anywhere that it may be. Usually you'd just have to turn off imessage but in the past I've had to actually sign out of everything so this is more of a guarantee that it's gone.

Post how it goes. Like or thumbs up or whatever this site uses if all went well.

sethjamto · Mar 29, 2014

Unfortunately I don't have the phones anymore. When I swapped cell providers and they bought out my old contract, part of the deal was they took the old phones, so I can't go back and turn off iMessage. I talked with a friend who made the swap too and they said over time the Apple server realizes the iMessages aren't going through and will start sending them as just texts.

Who knows..... we'll see if it corrects itself over time.

sparksuk71 · Mar 29, 2014

Had this on father in laws iPhone
Turn off Imessage and shutdown phone
Then turn back on and then enable imessage again

It's more to do with your daughters iPhone rather than your Samsung

Good luck

Spongebob290 · Mar 29, 2014

Just install Whatsapp.. easy.. cross phone messaging.. group messaging.. photo swap.. problem solved

Smpwojcik · Mar 29, 2014

Whatsapp is more of a work around then an actual solution. After strolling the interwebs and remembering what happened to me in the past, you're correct, waiting is all that you really can do. It will correct it's self. I switched to my gs4 from iPhone and it took about 4-5 days for it to sort it's self out.

Zrock1 · Apr 5, 2014

Had the same issue when i got rid of my iphone.. Just call apple customer support and ask them to release your number. Explane that txt msg are not coming through. They are pretty good to work with. the customer service agent i got even sent through a test txt before they hung up. Also make sure that anyone that sent you a txt does not have your # saved as iphone not sure if that will correct itself after apple release's your number.

Help New S4 coming from iPhone need text help

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