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Help Help ! "Unfortunately, 'xxxx' has stopped working" after 4.3 Update

Thread starter CraigD
Start date Dec 22, 2013
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samsung galaxy s3

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CraigD

Lurker

Dec 22, 2013

Any help appreciated.

Samsung Galaxy S3

Updated firmware to 4.3 yesterday after phone prompt.
The update has left me with numerous apps failing.
Gmail, Google Search, and virtually every Google and Samsung App give a
"Has stopped working" message, just a few seconds after opening.

I have tried uninstalling updates, disabling apps, clearing cache, resetting to factory settings etc etc

Still no joy.
Any thoughts ??

Kind Regards
Craig.

S

smythcolan

Lurker

Dec 22, 2013

4.3 is an embarrassing disaster for Samsung and unfortunately they will do nothing to help you get your phone working again. If your phone is still under warranty the only solution that worked for me was to send it back through the company i purchased it from (Phones4u) and asked them to revert me back to 4.1.2 which they did. It had to be sent away which took just over a week but i now have a working phone again and will not be updating to 4.3.
Samsung have decided to take the attitude of couldn't care less if your phone breaks under 4.3 and have lost an awful lot of customers over this, me included.
Some people say to use Odin to revert back but this will most likely null and void any warranty you may have.
Only suggestion i can say is to speak to the company you purchased the phone through and see if they can help.
Good luck.

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funkylogik

share the love peeps ;)

Dec 22, 2013

All i can suggest is a factory reset as a last resort. Theres a good chance that will fix it and save you from sending it away :thumbup:
EDIT oops you did do a reset sorry.
dammit thats 2ce tonight i havent read a post properly lol.. think im loosin my marbles

:screwy:

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TheQuicken

Member

Dec 22, 2013

CraigD said:
Any help appreciated.

Samsung Galaxy S3

Updated firmware to 4.3 yesterday after phone prompt.
The update has left me with numerous apps failing.
Gmail, Google Search, and virtually every Google and Samsung App give a
"Has stopped working" message, just a few seconds after opening.

I have tried uninstalling updates, disabling apps, clearing cache, resetting to factory settings etc etc

Still no joy.
Any thoughts ??

Kind Regards
Craig.

Sounds like quite a mess. Quick question though...When you did a factory reset, did you possibly disable some apps. If so, which ones? I am trying to create a list of apps that cause S3 problems wehn they are disabled, but it kind of sounds like you have a whole barrel of issues. If you did not disable any apps,then shame on Samsung. Sorry bro.

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funkylogik

share the love peeps ;)

Dec 22, 2013

sorry man i missed that you had already done a reset.
If you send it away the second thing theyll do is reflash it which is something you can do yourself if you want?

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dmcjr22

Android Expert

Dec 22, 2013

TheQuicken said:
I am trying to create a list of apps that cause S3 problems wehn they are disabled,

heres a list done by xda the kings of android https://docs.google.com/spreadsheet/ccc?key=0AqTvctlW89DtdC1qVUlLeVFTV3ZOdUtDclpBdVRQOUE&pli=1#gid=0

Reactions: mydian and funkylogik

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CraigD

Lurker

Thread starter

Dec 23, 2013

Thanks for your reply, as you said, I had tried the factory reset, but still the same problems.

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CraigD

Lurker

Thread starter

Dec 23, 2013

TheQuicken said:
Sounds like quite a mess. Quick question though...When you did a factory reset, did you possibly disable some apps. If so, which ones? I am trying to create a list of apps that cause S3 problems wehn they are disabled, but it kind of sounds like you have a whole barrel of issues. If you did not disable any apps,then shame on Samsung. Sorry bro.

I initially done the factory reset, after uninstalling a whole bunch of apps, just in case one of those was causing the problem.
Also tried disabling all 'Google' based apps, but still various apps, show the "Has stopped working"...
Then tried, Reset, and reboot, with only Samsung account... (no google login) still the same, "Has stopped working"
Then tried, Reset, and reboot, with only Google account... (no samsung login) still the same, "Has stopped working"

Would drive you to drink *sips glass*

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CraigD

Lurker

Thread starter

Dec 23, 2013

funkylogik said:
sorry man i missed that you had already done a reset.
If you send it away the second thing theyll do is reflash it which is something you can do yourself if you want?

How do I go about doing the reflash ?

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D

Deltaze

Lurker

Jul 30, 2014

Hi I

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CraigD

Lurker

Thread starter

Jul 31, 2014

Deltaze said:
Hi I

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D

Deltaze

Lurker

Aug 1, 2014

My "Local store" is a little bit far (Portugal), but I already solved my problem I'm using 4.2.2 ROM and everything is working again. TY for your help

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