Help Yellow spot on screen by volume rocker - LG no help!!

First off, I do not recommend lying to anyone. Besides being bad for your karma, it's also fraud to misrepresent product details to claim warranty service. I doubt it would help much, anyway.

Here are some things to consider. When you purchase anything with a warranty, the warranty starts from the date of sale. If you can't remember (or provide a receipt) the manufacturer will usually honor the warranty from the date of manufacture, which they can look up by lot and serial number.

According to the LG User's Manual:

2. The limited warranty extends only to the original purchaser of the product and is not assignable or transferable to any subsequent purchaser/end user.

3. This warranty is good only to the original purchaser of the product during the warranty period as long as it is in the U.S., including Alaska, Hawaii, U.S. Territories and Canada.

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So, technically you are not entitled to warranty repair or replacement. That said, manufacturers are not evil greedy b*stards all the time. Give them a call and explain the situation. They might still fix it for you if you are polite and reasonable.

For additional support, contact LG Customer Service at 800-243-0000.

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This is how I see the call going ... (After you've pressed 1, 6, 9, waited on hold for 15 minutes of irritating muzak, hung up and called back ... Just kidding ... maybe ... i don't know how good or bad LG's support line is.)

LG: Hello, my name is Bob (in a thick accent), how may I help you.

You: I have a Nexus 5 phone that has developed a defect on the screen. The problem is, I don't have the original receipt.

From here it could go one of two ways ...

First way:

LG: That's okay, if you give me the serial number I can look that up for you.

Second Way ...

LG: I'm sorry, without the receipt we cannot provide warranty support.

In any case, then you'll know.

If you do get further with LG support, I doubt they will have a record of the original purchaser unless it's already been submitted for warranty work, but the date of manufacture could be past a year by now. In any case, it won't hurt to call and then you'll know.

Let me be the first to say ...


But, yeah, sometimes you just have to get the right person on the right day and just like that your unicorn is farting rainbows again.

On to the technical crap ... I would backup your complete /sdcard folder to a PC. That would cover your photos, some app settings and data that auto backup won't save and any files you think you won't need until you get the phone back and realize you do. Yeah, we've all done that, trust me on this.

When you do a factory reset, it shouldn't touch your personal files so once EVERYTHING is backed up (and verified) then you'll want to format your internal storage too, to wipe all your personal stuff. Once you do that, do another factory reset just to be safe. Then you can send it in.

When you get the new phone and first login to your Google account it should begin "restoring" your apps and settings. What it really does is install the latest version of your apps listed as installed for that device and restore some settings like wifi passwords and sync options. It won't restore your launcher settings so if you can back that up, too or you'll end up setting up your phone from scratch ... almost.

As for the refub issue, I personally think refurbs are as good if not better than a new device. Think about it, a new device goes through minimal QC and may not even get individually tested beyond a random draw from the lot as they come off the line. A refurb is extensively tested to assure it's going to work and as long as there aren't any serious cosmetic issues, it should last just as long as a new phone. I've had to replace a couple of phones under warranty and the refurb replacements never gave me any trouble ... ever.

Good luck and glad you got positive results from LG. (Don't forget to thank them profusely and send donuts!)

Oh, and don't forget to back up your text messages and emails because they aren't stored on your sd card, but in a secure database that gets wiped with a reset.

I wouldn't worry about it. You'll almost always hear horror stories about any issue because people don't generally post "Everything worked like they said it would" threads.

I've had some bad experiences with the procedures of warranty work, but never the products themselves.

I'm not familiar with either of those so I can't comment on thier effectiveness. I would just say to make sure you can get everything back that you want to save.