Help Calls going to Voicemail after 4 Rings

DaveTN · Sep 26, 2014

My Wife and I both have the LG G2 on Verizon. For the past year we have intermittently been missing calls to our phones. The caller will get 4 rings and then go to voicemail. There are no rings on our end, nor is there a missed call notification or a new voicemail notification.

I have talked to Verizon about this several times and have been given many different reasons for this but no real solution. Today I was told it was because I live near a lake and the signal bounces off the lake and does not reach my phone... (Facepalm) :thinking:

We have both done several hard resets, installed the latest updates, installed new sim cards, reset the sim cards, turned off call forwarding, etc.

Whenever this happens, we are still able to make calls, and send/receive text messages. Most of the time its either me or my wife calling and we end up calling on our house phone if it doesn't go through to the cell. Signal indicator showe anywhere from 1 to 4 4G bars or full 3G. Frustrating.

We have also enabled VoLTE on our phones, and while call quality is markedly better, we still miss calls.

After talking to Verizon for over an hour today, their solution was to send us a 3G network extender. Kind of ridiculous because I get a good 4G signal in my house.

Any solutions? ... besides Sprint, AT&T, T-Mobile, etc?

Thanks,

David

Pixelgrrl · Sep 29, 2014

I want to say I have had a similar problem (although not confirmed from others). Recently I noticed there would be a voicemail when I did not hear any rings and pretty sure my ringer was on and audible. I live in a semi-rural area but never noticed this problem until the past couple weeks. I don't get too many in-coming calls but I thought it odd I had missed some when I was sure the notification sounds were on. I have just chalked it up to being in some more rural areas.

I tend to get 3G signal at home more than 4G. I have not tried all the things you have but would be interested in learning if this extender helps. (I had not known of one but I'm also not that tech savvy either)

acejavelin · Sep 30, 2014

This is one (of several) reasons I left Verizon... I had this issue occasionally for years on everything from my first Verizon phone (LG enV) in 2006 until 2013, spanning multiple locations and devices running feature phones, Windows Mobile, Blackberry, and Android. Since late 2012/early 2013, and being on AT&T and a couple of it's MVNOs, Cricket currently, I have not had this issue once that I am aware of. I tried off and on working with tech support to fix the issue, and nothing ever worked.

Not a fix, and probably not helpful, but just letting you know you are not alone in this issue... And yet I know of others who claim this has never happened to them. I have an LG G2 on Verizon as a work phone, and prior to that a few varied handsets, although I don't use it much for voice I don't recall having this issue on that line.

DaveTN · Oct 1, 2014

Well the network extender arrived today and unfortunately it may be DOA. Finally got GPS to connect by using the extension cord provided and running the GPS antenna across my room to a window, however, the "SYS" light keeps blinking fast red indicating a problem that requires it to be sent back to verizon.... facepalm...

David

Pixelgrrl · Oct 4, 2014

That's too bad! I hope the issue is resolved soon. I think my problem remains with "dead" zones in the area. I will have to look a little into the extender option though just to try and see if it helps- sadly I have some moments of bad reception (I'm assuming overcast days mostly) resulting in dropped calls also.

DaveTN · Oct 5, 2014

Soooooo... Here is an update:

Finally got it working. Had to reset my home network and move the extender away from my WiFi and AV gateway antennas as well as use the extension cable for the GPS antenna. Finally got it to sync up and all lights are blue. Been "working" for the last few days but call quality is abysmal, especially when compared to the quality of the VoLTE calls. Verizon suggested that my network speed is slow... LOL, its 100 MB/s Fiber and I am actually less than 1/4 mile from my telco's main office and get better than 100 MB/s.

So, while calls now go through, they are 3G quality and sound terrible.

David

bones420la · Oct 13, 2014

Get google voice. If your phone recieves the call or not. It will forward to google voice and will alert you of a missed call. When i had verizon on my lg spectrum I would miss calls all the time. But google voice never failed to tell me about missed calls that never made my phone ring....

Something to look into.

Help Calls going to Voicemail after 4 Rings

DaveTN

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