Try downloading a different alarm app from the Play to see if it does it with that also
Also when she sets the alarm, try changing the notification sound from within the settings of the alarm app and when she changes the sound tell her to adjust the sound from there when listening to the sound, and see if that works.
Also when she sets the alarm, try changing the notification sound from within the settings of the alarm app and when she changes the sound tell her to adjust the sound from there when listening to the sound, and see if that works.
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