Slow video playback

landolakes · Nov 11, 2014

Have had my turbo for about a week and no matter the source video playback is extremely slow. This is my 10th android and this thing is nearly as slow as my Eris. Videos that play instantly on my Maxx buffer and sometimes don't even play.

Also are we ever going to get voice and data capability?

doogald · Nov 12, 2014

I don't know the answer to your video problem, but, yes, the phone is definitely getting VoLTE support for simultaneous voice and data. There is no promised date yet, but we know it is coming.

As for the video problem, it might help to list the video sources. Are these online video sources, like Netflix or Hulu? Are you having the problem over WiFi, mobile data, or both? Or is it locally copied videos? If so, which format? Which resolution?

landolakes · Nov 12, 2014

It's a time I use a streaming service. Local videos work well but Netflix, YouTube, Hulu all just buffer even at lower resolutions.

Thom · Nov 12, 2014

Did you measure the transfer rate of your connection ... like ...
https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest&hl=en?

... Thom

landolakes · Nov 12, 2014

I have and it's faster then my other phones. 60 down last night and like 10 up and yet I could not watch a YouTube video at all.

doogald · Nov 12, 2014

If you go into settings / battery usage and tap the graph on the display, there is a bar graph showing awake time. Do you see a lot of awake time? I'm wondering if you have something running in the background that's stealing cycles. My other idea is that the streams just can't supply the resolution they are trying to, as the phone is extremely high def, but Netflix I know is supposed to monitor this and adjust the resolution down.

I know in the YouTube app you can tap the menu icon top right to show a gear icon to bring up a menu to adjust quality. What is the resolution? Is the playback better if you choose something lower?

landolakes · Nov 12, 2014

Top two are the screen of course and Motorola modality, nothing over 7% but the screen.

I change to the lowest resolution on YouTube and slight improvement but still buffers every 10 seconds or so.

doogald · Nov 12, 2014

I don't have a Turbo, but it would be interesting to see if somebody who has one has the same problem, particularly with YouTube.

budfox66 · Nov 12, 2014

I just watched two videos on youtube, about 4 mins each, and great quality! No buffer at all on my DT! Works really fast.

kmf · Nov 12, 2014

Same here with YouTube. No issues what so ever.

Laura S · Nov 13, 2014

For the 1st time in 16 yrs I'm actually picking up youtube videos with no lost buffering time or any interruption (I'm in a fringe area). It's been better than any phone I've had in the past for that.

Thom · Nov 13, 2014

I looked at a number of videos and none of them had the problem reported here.

... Thom

landolakes · Nov 14, 2014

So I decided to just do a factory reset and now I'm not having the problem anymore. After rooting and roming every phone ever I never saw anything like that. Everything quick as can be now, thanks for all the suggestions. Now if they would only let us use all the screen can do on the YouTube app and not limit our resolution.

Slow video playback

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