Help Battery drops from 80% to 0 in seconds with Android 4.4.4 PLEASE HELP!

Brian N · Dec 2, 2014

I have a Galaxy Note 3 that I bought about 9 months ago. I use Straight Talk on the AT&T network. About a week ago, my phone downloaded the new Android 4.4.4 without even asking me. Since then, I'll be on my phone and it will tell me I have battery life (usually between 40 and 80 percent) and suddenly it will turn off. When I turn it back on, it will tell me I have 0% battery and shut off again until I plug it in. But if I take the battery out and put it back in, I'll be back to around where the battery was before (40-80 percent).

Has anyone else had this problem where the phone shuts off thinking it has no battery, even though it does? I called Samsung and did a factory restore, but it didn't help. Now they want to send me a new battery, but it seems like it's the new OS since my phone never did this before.

Please help!

AnonGuy · Dec 2, 2014

Try a new battery.

If you aren't, try also charging with the OEM Charger and cable as well.

Brian N · Dec 3, 2014

Any chance this is a software thing, since it didn't happen until right after the new OS installed?

AndroidProf · Dec 3, 2014

This isn software issue, this is a battery issue. You need to replace your battery with a brand new one and charge it according to the instructions on first purchase otherwise later on the battery will start behaving like it does.

Brian N · Dec 5, 2014

UPDATE: I just compared my battery to a friend's who has the same phone and mine is quite fat and swollen. It wouldn't even fit in his phone. Not sure how it got that way but I just ordered a new charger and hopefully the new battery will solve my issue. It's just very strange that it started acting this way right after the update.

xaelith · Dec 5, 2014

Brian N said:
UPDATE: I just compared my battery to a friend's who has the same phone and mine is quite fat and swollen. It wouldn't even fit in his phone. Not sure how it got that way but I just ordered a new charger and hopefully the new battery will solve my issue. It's just very strange that it started acting this way right after the update.

The battery being fat and swollen is a definite indicator that the battery had outlived its usefulness. It's quite possible that there was already an issue, but it wasn't made obvious until after the update. It's also possible (though less likely) that the battery dying and your phone taking the update just happened to coincide with each other. In either case, the new battery will give you your Note 3 back. Cheers

AndroidProf · Dec 6, 2014

There's a possibility the new OS uses more power, and your battery was already experiencing slow death. So when the update occured, it kind of slit the battery's throat..

Brian N · Dec 10, 2014

Johndave said:
Battery getting fat and swollen mens the problem is battery get it replaced fat and swollen battery have chances of getting brust, its way to risky to use !

Luckily my buddy had a spare battery, one of those huge ones that makes your case fatter. Since then I havent had any issues, although with his fatty battery I can use it all day and it hardely uses 25%. But it looks like the battery was likely the issue.

Help Battery drops from 80% to 0 in seconds with Android 4.4.4 PLEASE HELP!

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