Help Nexus 6 randomly turns off

steveu694 · Dec 8, 2014

Update: 12/8
Yesterday morning my phone shut off but immediately rebooted itself on its own.

cjsblues · Dec 9, 2014

I am seeing the random shutdowns as well (and searched to find this thread)... I have the AT&T model that is SIM-locked.

My specs are as follows (same as a previous poster with NO issues):
CPU: APQ8084 ES1.1
eMMC: 32GB Sandisk RV=07 PV=01 TY=57
DRAM: 3072MB Samsung S8 SDRAM DIE=6Gb

I am going to Factory Reset and see if that resolves the issue, but the previous post suggesting that the phone (ie modem) software/hardware causing issues may be on the right track. I've had custom ROMs on other phones in the past and had similar random reboots/shutdowns if I flashed sketchy modem software (or, hell, even AT&T-approved modems) and a call came in.

I'll update this thread if I have any success...

UPDATE:

Gave up and returned the phone... Same issues persisted after the factory reset and the 5.0.1 OTA.

alyssajudge · Dec 13, 2014

steveu694 said:
I had the same thing happened to me I have a nexus 7 about a couple weeks ago my nexus would randomly start shouting off on my tablet. when I would plug it in at night and unplug it in the moring it would shout down and some times when I would plug it in at night it would shout off. also at random times it would shout off even if I wasent touching it. so I don't think you should keep your nexus because that mite happen to you

feihu989 · Dec 13, 2014

N6 is good but i hate that i had to use it in China, where most google services are blocked rudely. I had to pick up my Nexus 5 to use gmail or google play. Now the biggest advantage of N6 for me is big screen and the dual speaker.

I had the same problem with my Nexus 7 2013, i thought that was the problem with wireless charging. I put the tablet on the wireless charging pad, and when i get up in the morning, it is fully charged but shuted down automatically.

Highland Ranger · Dec 14, 2014

feihu989 said:
N6 is good but i hate that i had to use it in China, where most google services are blocked rudely. I had to pick up my Nexus 5 to use gmail or google play. Now the biggest advantage of N6 for me is big screen and the dual speaker.

I had the same problem with my Nexus 7 2013, i thought that was the problem with wireless charging. I put the tablet on the wireless charging pad, and when i get up in the morning, it is fully charged but shuted down automatically.

If you misaligned the device on the pad it would overheat and could shut down.

Andynexus74 · Dec 23, 2014

cjsblues said:
I am seeing the random shutdowns as well (and searched to find this thread)... I have the AT&T model that is SIM-locked.

My specs are as follows (same as a previous poster with NO issues):
CPU: APQ8084 ES1.1
eMMC: 32GB Sandisk RV=07 PV=01 TY=57
DRAM: 3072MB Samsung S8 SDRAM DIE=6Gb

I am going to Factory Reset and see if that resolves the issue, but the previous post suggesting that the phone (ie modem) software/hardware causing issues may be on the right track. I've had custom ROMs on other phones in the past and had similar random reboots/shutdowns if I flashed sketchy modem software (or, hell, even AT&T-approved modems) and a call came in.

I'll update this thread if I have any success...

UPDATE:

Gave up and returned the phone... Same issues persisted after the factory reset and the 5.0.1 OTA.

I've had nexus 6 for 5 weeks its turned off 3 times in that time buy 3! times today
ive called o2 and I'm just getting a new one will update if it happens with new one chances are it will still happen if so many of us effected

DemonTraitor · Dec 24, 2014

I have been having this issue on my n6. A few times while typing in homescreen Google search bar, and using Google maps. Just shuts off.

Will try a factory reset...

cwilson4281 · Jan 10, 2015

Hey guys. Seems several of us are having the same issues. After reading these replies, I went to see if there are any updates, and behold there was an update in the phone settings! I will keep you updated if this helps the shutdowns.

lunatic59 · Jan 13, 2015

Fun Human said:
Hi All. Thought it was me accidentally pressing/holding the power button. But a long/extended press does not shut the phone down.

It does for me, and I've done it a few times gripping the phone a little too tightly, which is another reason why I'm not crazy about button placement. I just pressed and held the power button for about 5 seconds and it rebooted.

shalemail · Jan 13, 2015

Are you certain you're not holding the volume rocker and the power button? I have had the occasion to restart mine twice (hard reset) over the past 24 hours, mine does NOT re-boot if I hold only the power button.

Just say'n.

lunatic59 · Jan 13, 2015

Just the power button ... I just did it again to make sure. Both from a lock screen and unlocked. Press and hold ONLY the power button for 5 or so seconds and it reboots. Are you sure you have a Nexus 6?

Old Member · Jan 13, 2015

lunatic59 said:
Just the power button ... I just did it again to make sure. Both from a lock screen and unlocked. Press and hold ONLY the power button for 5 or so seconds and it reboots. Are you sure you have a Nexus 6?

Good golly! Why didn't I know that? What is everyone griping about then? I've read that gripe MANY MANY times. The N6 doesn't have a reboot option in the power menu. Um . . . Yes it does. Thanks for sharing.

chromer74 · Jan 16, 2015

i didnt notice mine had shut off for quite some time then must have turned itself back on and when i went into battery there was a considerable amount of time where it was off and i didnt even know it. this phone has more bugs than my OnePlus. Didnt have these problems with my Nexus 5 on lollipop.

steveu694 · Jan 28, 2015

Update: my phone shut down again yesterday and stayed off until I turned it back on. First time it's happened since I made this thread.

mbguest · Jan 28, 2015

Have you verified that you case is not pushing the power button? I saw this on my wife nexxus

steveu694 · Jan 29, 2015

My phone has no case. I'd rather have it fall and break than cover such a beautiful device up.

devsalvi · Feb 21, 2015

My nexus 6 started shutting off the next day I got it. I did a factory reset once and it didn't help. So I tried it again and realized that during setting the phone I was restoring from one of my previous phone. I chose set up as new device and it seems to be working fine since then.

steveu694 · Feb 25, 2015

Update : my phone died yesterday while it was charging. It would not turn on and I had a bright green led behind the top speaker. I had to reboot the phone to power it back on.

lunatic59 · Feb 25, 2015

I wonder if Motorola is using the LED for some sore of error code? I'd give them a call about it at least.

rayfin · Mar 2, 2015

lunatic59 said:
I wonder if Motorola is using the LED for some sore of error code? I'd give them a call about it at least.

The LED is a charging indicator when the phone doesn't have enough juice to turn on the screen to show it's charging.

ShaheenVolga · Mar 3, 2015

I can't deny nexus 6 not as expected!
My phone turns off from day one, lag everyday and omg the battery is kidding me just 5 or 6 hours max!! The phone back is always hot like hell plus the cast screen not available i can't connect it to my smart tv
I'm not a satesfied customer i have nexus since htc nexus 1 but this phone is impossible

lunatic59 · Mar 4, 2015

ShaheenVolga said:
I can't deny nexus 6 not as expected!
My phone turns off from day one, lag everyday and omg the battery is kidding me just 5 or 6 hours max!! The phone back is always hot like hell plus the cast screen not available i can't connect it to my smart tv
I'm not a satesfied customer i have nexus since htc nexus 1 but this phone is impossible

That definitely doesn't sound right. I haven't had any of that. In fact quite the opposite. My has only restarted a few times since i got it (and that is because of the buttons and my inability not to grab and hold them :thinking:

), It never gets hot, even when using GPS on a charger in my car ... which used to turn my previous phones into a hand warmer. Battery lasts longer than any previous Nexus as well.

I think you've got a defective one and I'd be quick to contact Motorola and get it replaced.

Cptrucker · Mar 6, 2015

My Nexus 6 has had the random shutdown issue since i got it. Have tried several factory resets, safe mode and finally an RMA. Now i have a brand new Nexus 6, and sure enough.. it shuts down randomly!! Trying factory reset without restore as I am typing this.

Update: Factory reset without restoring from phone backup seemed to make a difference.. I think.. Also, keeping the battery at a high charge level seems to help with the frequency of the shutdowns. After the Lollipop 5.1 update I have not had a random shutdown.

nigelrtaylor · Jul 21, 2015

Cptrucker said:
Update: Factory reset without restoring from phone backup seemed to make a difference.. I think.. Also, keeping the battery at a high charge level seems to help with the frequency of the shutdowns. After the Lollipop 5.1 update I have not had a random shutdown.

If I switch location services to device only my phone runs ok. In high accuracy mode it crashes several times a day. Running 5.1.1

shalemail · Jul 24, 2015

Since this latest update, I have had the google services bug draining battery, my moto 360 will disconnect and re connect several times a day and I am now having random re-boots as well. Including just random shut downs where it does the ATT tones like it's re-starting but does not actually complete the boot and stays off. I backed everything up last night but really hate to do a factory re-set. Any other ideas?

Help Nexus 6 randomly turns off

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