Help Verizon goofed and let me keep phone.

Maji · Dec 20, 2014

So here is my quick rundown.
I did a plan upgrade today for the verizon edge program. We were told that our phone we had was going to "traded in". So we had to do some file transfers which took almost 2 hours, and we left it there while it was transferring. Came back to pick it up, and they handed me both phones. Am I gonna get charged for my old phone?

Rob · Dec 21, 2014

Yes... you'll probably be charged as a trade-in and not for the Edge program.

But... even if they goofed and let you keep your phone, you should bring it in and return it. That "mistake" may seem like free money to you, and hey - Verizon is a billion dollar company that can afford a couple hundred bucks - but you could also be costing someone else their job that made the mistake.

I'd suggest returning the phone, not only because you could otherwise be charged full price, but also cause it's the right thing to do.

iowabowtech · Dec 21, 2014

Friend of mine had a similar situation. Took awhile before they put the pieces together and started sending him threats of additional charges. I'd bring it back and bypass any potential drama altogether. Up to you tho.

mikedt · Dec 21, 2014

Did they take down the IMEI and serial of the phone that was supposed to have been "traded in"? I'm thinking they may blacklist it, they got a phone missing that they can't find and account for.

AZgl1500 · Dec 26, 2014

Take it back jack,

If you don't, you will get charged for it, and a sales rep just might loose their job.
________________________________________________
Verizon Galaxy S5 since Launch Day, using ART
Box Stock, not rooted
Nova Prime, Textra, Blue Mail
MacroDroid senses Scrn off & turns Wifi & Data OFF,
MD senses Scrn on & turns WiFi & Data ON

funkylogik · Dec 26, 2014

Well I'm just speaking personally here (not on behalf of AF) but I'd keep it for a couple of months, checking it with your sim card to make sure it hasn't been blacklisted n, if not, sell it

lunatic59 · Dec 26, 2014

funkylogik said:
Well I'm just speaking personally here (not on behalf of AF) but I'd keep it for a couple of months, checking it with your sim card to make sure it hasn't been blacklisted n, if not, sell it

The wheels of justice, and large corporations, turn slowly and not always in a straight direction. What happens three days after the OP sells it to some guy on eBay that Verizon discovers the error, charges his account for the device and blacklists the imei/esn? Not saying it would happen, but it could happen and that would be a triple whammy.

I'd let Verizon know. Maybe call the store where you "traded" it in and innocently say "Hey, i just noticed that I still had my old phone even though i was supposed to have traded it in. Do you guys still want it?" If the trade-in was just a marketing ploy or they get nothing from the phone itself they might just tell you to keep it, especially if is wasn't one of their phones in the first place. If they need it back to validate the deal, take it back. Many times when corporations goof like this they try to offer the customer something for the inconvenience.

funkylogik · Dec 28, 2014

^^^Yeah that does, indeed, sound more sensible (now that I'm sober)

Help Verizon goofed and let me keep phone.

Maji

Guest

Rob

Galaxy S20 Ultra

iowabowtech

root@android:/ #

mikedt

你好

AZgl1500

Extreme Android User

funkylogik

share the love peeps ;)

lunatic59

Moderati ergo sum

funkylogik

share the love peeps ;)

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