Music Player - audio file not supported - Solved

xitzalexmartin · Oct 13, 2012

Hey

I had the problem on my Samsung Galaxy note (GT-7000) running ice cream sandwich where the music player work fine (with MP3 files) and then all of a sudden the error message "sorry player does not support this type of audio file" occurred.

This took me ages to solve but I did find two solutions:

1.) Reset your phone to factory setting
This worked for me straight away, but is very annoying to do as all your passwords and data from apps are wiped. And a month later the audio file issue came back.

2.) Go to the play store and download "Re scan media"
Once installed don't open it yet
On your phone go to
Settings
Applications
All applications
Click on "Music player" and click "Clear data"
Then click on "MusicFX" and clear data
(When you open the Music app all of your music wont be there)
Open the app "re scan media" and let it run for 5 mins
Then re-open music player and it should all be working smoothly =)

Hope this works for everyone

T.M.M.L · Nov 2, 2012

I know this is a older post, but I needed to clarify something.

Factory reset does not harm the phone. All it does is reset your phone to the default state that you received it in.

You will lose all of your installed apps, email, texts and such, but no harm will come to the phone.

wellsyuk · Nov 13, 2012

Why do people suggest resetting your phone for the slightest problem, it's so drastic and not necessary. Just copy the sound files to a hardrive or somewhere, delete them from your phone using select all on the player, then copy them back across from where you stored them. Nothing else above worked for me.

PerfectReign · Nov 30, 2012

I occasionally get this as well.

I think it would be good to know WHY this is happening. I have it happen with Google Play as well as the default player on my Samsung Galaxy SII. Some of the .mp3 files are newer and others I've had for 15+ years (remember Usenet anyone?).

OverByter · Nov 30, 2012

PerfectReign said:
I occasionally get this as well.

I think it would be good to know WHY this is happening. I have it happen with Google Play as well as the default player on my Samsung Galaxy SII. Some of the .mp3 files are newer and others I've had for 15+ years (remember Usenet anyone?).

alt.binary.microsoft.dos

ddoyle · Jan 7, 2013

The second method required another step for me

Go to Applications > Media Storage.
Force Stop Media Storage.
Clear Data Media Storage.
Restart phone.

rescan media.

fjkrambeck · Feb 26, 2013

The extra steps worked for me. Thanks!

Sharmy · Feb 27, 2013

What format is the music? Is it protected? Tried a different player? There are quite few free ones to try.

chrisjohn38 · Jul 24, 2013

None of these methods have worked for me. Any other suggestions

Alexandra Winand · Jan 28, 2015

xitzalexmartin said:
Hey

I had the problem on my Samsung Galaxy note (GT-7000) running ice cream sandwich where the music player work fine (with MP3 files) and then all of a sudden the error message "sorry player does not support this type of audio file" occurred.

This took me ages to solve but I did find two solutions:

1.) Reset your phone to factory setting
This worked for me straight away, but is very annoying to do as all your passwords and data from apps are wiped. And a month later the audio file issue came back.

2.) Go to the play store and download "Re scan media"
Once installed don't open it yet
On your phone go to
Settings
Applications
All applications
Click on "Music player" and click "Clear data"
Then click on "MusicFX" and clear data
(When you open the Music app all of your music wont be there)
Open the app "re scan media" and let it run for 5 mins
Then re-open music player and it should all be working smoothly =)

Hope this works for everyone

I had to use Verizon cloud to back up and restore my music, then it worked

cyclona42 · Jun 9, 2018

I HAD THE SAME PROBLEM AND GOT TIRED SO I DID IT THE EASY WAY AND JUST HAD MY WIFE BLUETOOTH MY SONGS TO ME AND WHEN I CHECKD THEY WERE ALL IN MY MUSIC PLAYER!!

cyclona42 · Jun 9, 2018

chrisjohn38 said:
None of these methods have worked for me. Any other suggestions

I HAD THE SAME PROBLEM AND GOT TIRED SO I DID IT THE EASY WAY AND JUST HAD MY WIFE BLUETOOTH MY SONGS TO ME AND WHEN I CHECKD THEY WERE ALL IN MY MUSIC PLAYER!!

aleph0hpela · Oct 2, 2019

I have a similar problem on a Samsung Galaxy S6. For some albums (not all of them) and each of the mp3 files in those albums, if I navigate to the track using the Samsung music player, and try to play the track, I get the not supported error message. It won't play from a playlist either. If I navigate to the file using File Manager, select the file, and ask to play it using Samsung music player, it plays without a problem. So it *can* play the track, but just doesn't want to if I use the player's own GUI to find it. I tried reformatting a file to be CBR rather than VBR as suggested in some other posts, doesn't help. I tried changing the album name so that it doesn't contain accented characters and is shorter than 50 characters, and then (!) rebooting the phone so that music player would notice the name change, also doesn't help.
????

Music Player - audio file not supported - Solved

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