(Signal Test) Call Quality and Signal Strength are in doubt ( 2nd phone )

Deleted User · May 6, 2010

hankhenry87 said:
wrong. First we wouldnt complain if we didnt have call problems. Second, Verizon considers anything over -85 poor. Anything over -90 and you start to have dropped and missed calls. Anything over -100 is considered unacceptable. I'm just angry now, my replacement phone sucks. I'm at my 5th charge. Up time is 45 minutes and my battery level is 50%!!! This weak signal is killing my battery

Can you point me to the Verizon resources (online?) that describe -85 poor and over -90 dropped calls?

iowabowtech · May 6, 2010

Is there a db meter somewhere on the phone? I'd like to see what I'm getting.

Deleted User · May 6, 2010

iowabowtech said:
Is there a db meter somewhere on the phone? I'd like to see what I'm getting.

Settings, Network.

Besides dBm rating, a factor that is possibly more important is Rx Power. You can see this by dialing ##DEBUG and 1x Engineering. The lower number the better.

iowabowtech · May 6, 2010

Not seeing much difference holding with palm vs. single finger on top and bottom. I lose about 5-7 db maybe from upper 70's to low/mid 80's in my house.

hankhenry87 · May 6, 2010

ShiftLft said:
Can you point me to the Verizon resources (online?) that describe -85 poor and over -90 dropped calls?

"For a reliable connection, the RSSI should be greater than -95 dBm (e.g. -73 dBm). A value of -125 dBm indicates no signal. If the signal is between -95 dBm and -125 dBm, move the device to an alternate location."

I was off a bit, but I note terrible service at -90dBm. My phone is consistantly over -95, with -125 being no service. However, anything over -105 and your lucky to be able to make or recieve a call

Deleted User · May 6, 2010

hankhenry87 said:
"For a reliable connection, the RSSI should be greater than -95 dBm (e.g. -73 dBm). A value of -125 dBm indicates no signal. If the signal is between -95 dBm and -125 dBm, move the device to an alternate location."

I was off a bit, but I note terrible service at -90dBm. My phone is consistantly over -95, with -125 being no service. However, anything over -105 and your lucky to be able to make or recieve a call

Link for that information?

hankhenry87 · May 6, 2010

ShiftLft said:
Link for that information?

Its on verizons website, i figure out how to link with this phone yet.

hankhenry87 · May 6, 2010

Just got back from the store. The first tech didnt even know what a dBm was. The second was very helpful. He told me they've been flooded with problems about this issue and call quality in general. For such an expensive phone, there shouldnt be these problems. Apparently its a problem with most HTC devices. I was told they're working on the problems, BUT not to expect a solution because its a problem with the hardware. Normal BS from Verizon. I told him i'd give it another few days, but unless they get it fixed im returning it and the 4 others. I guess i'd be the 3rd person today to do this.

After all the waiting for the phone, im really dissappointed. HTC just seems like they dont know what their doing. Any word on if motorola is producing a non-slider droid phone? At least that got good reception, and way better battery life.

jsward12 · May 6, 2010

I called Verizon, they did not have any knowledge of the signal issues. Since I bought it from a local store I have to swap the phone out with them but since they wont have anything until tomorrow or Saturday I am SOL, so switching back to ATT is looking better.

dt_ · May 6, 2010

hankhenry87 said:
After all the waiting for the phone, im really dissappointed. HTC just seems like they dont know what their doing. Any word on if motorola is producing a non-slider droid phone? At least that got good reception, and way better battery life.

Yep. It's supposedly codenamed "Shadow", has a 4.1" inch display and possible HDMI output? HowardForums has some information about it apparently: HowardForums: Your Mobile Phone Community & Resource - Motorola Shadow Pre-Release Thread

tonytownsend · May 6, 2010

Can I return the phone and cancel my contract is that allow if I just signed it getting this phone

hankhenry87 · May 6, 2010

dt_ said:
Yep. It's supposedly codenamed "Shadow", has a 4.1" inch display and possible HDMI output? HowardForums has some information about it apparently: HowardForums: Your Mobile Phone Community & Resource - Motorola Shadow Pre-Release Thread

Pretty sure I've seen that phone as a slider. Still looks awesome, but I really just want something without the keyboard. It adds a ton of weight to the phone and I never use it.

hankhenry87 · May 6, 2010

Great Verizon is telling me since I replaced my phone I cant return my replacement since it is considered an exchange. WTF Verizon, take this phone and stick it up your A**

colnago · May 6, 2010

tonytownsend said:
Can I return the phone and cancel my contract is that allow if I just signed it getting this phone

I returned my Droid, within 30 days of starting new service with Verizon. I was charged an ETF, and had to call to get it removed. I only had to pay for time used. This after getting a replacement Droid for reception issues.

owlmatt · May 6, 2010

I am on my 2nd Incredible and so far the call quality is much better. I haven't tested in all situations, but so far it is better. I'm not talking about signal strength because bars mean nothing to me. I have had 6 smartphones in the last 2 years and all varied, but worked whenever I used it.

I will report back later with some final results.

Deleted User · May 6, 2010

owlmatt said:
I am on my 2nd Incredible and so far the call quality is much better. I haven't tested in all situations, but so far it is better. I'm not talking about signal strength because bars mean nothing to me. I have had 6 smartphones in the last 2 years and all varied, but worked whenever I used it.

I will report back later with some final results.

Please do, interested in this.

Mikerose · May 6, 2010

Resetting to factory defaults improved my call quality.

allentb · May 6, 2010

I too had the same problem the phone would alert me that i had a voicemail and it would not indicate that anyone had called. This is getting frustrating along with Battery life. Other than those two problems the phone is awesome.

Goresh · Aug 19, 2011

krispy_mobile said:
Hand placement results in less than 5 db difference for me, regardless of grip style.

This is the standard grip and test procedure used in Australia to test reception quality.

Telstra shows mobile phone coverage test process - Next G, Wireless, Coverage, Smartphones, Performance | Telstra Exchange

Twiz · Aug 21, 2011

My signal is -100 to -105 at home when holding it. Drops to -93 when I set it down. I've been complaining about signal since I got my Incredible. Verizon just sent me a network extender "on the house!"

(Signal Test) Call Quality and Signal Strength are in doubt ( 2nd phone )

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