[Answered] "Unfortunately, recommended apps has stopped" message

jjpp · Mar 30, 2015

Hi, only just signed up to this site but had a browse beforehand and couldn't find anything which answered the issue I have. Apologies if this has been brought up in another thread.

I've upgraded to Lollipop on my galaxy s4. Now whenever I plug anything into the headphone jack, I get a pop-up message saying "Unfortunately, recommended apps has stopped working."

Is there anything in particular that may be causing this and a way of stopping this from happening?

Thanks in advance.

Pugs1957 · Mar 30, 2015

After a system upgrade it is generally advisable to do a factory reset. THis is likely to resolve the issue although you have the hassle of creating a full back up to restore after the reset. Quite often clearing the cache on the device is all that is needed so I would try that first as it retains your data.

1. Switch off Galaxy S4.

2. Long press altogether VOLUME UP + HOME button + POWER button at once.

3. When S4 vibrates, let go POWER button but continue to long press the VOLUME UP + HOME buttons.

4. Release all when you see boot screen and little blue writing shows up at the top of the device.

5. Use VOLUME UP/DOWN key to select wipe cache partition and use POWER button to confirm.

6. After finishing the process you will also have the exact same menu.

7. Use POWER button to choose reboot device from the list.

8. The phone will then restart after the cache is wiped.

Bullitt_McQueen · Mar 31, 2015

Thanks for that Pugs. This has been driving me absolutely crazy since my Lollipop upgrade.

I've cleared the cache, so we'll see if that sorts it out.

jjpp · Mar 31, 2015

Thanks for the reply Pugs. I've not cleared the cache on the device but when I saw you suggested doing that I just found the app in question through settings>application manager>all. I cleared the cache and the data for recommended apps and haven't had the problem since. If it keeps happening through other apps I guess I'll try a full cache clear. Maybe you could try that first too Bullitt?

Bullitt_McQueen · Mar 31, 2015

I was just posting that the cache wipe didn't work when I saw your reply jjpp. I must be going crazy because I looked for the app in there and couldn't find it, but looked for it again and it's there! Wiped data and cache from that, let's see what happens.

Bullitt_McQueen · Mar 31, 2015

Rebooted my phone mate and it came back. You can't disable the app or remove its' notifications. I hate doing factory resets, but I think it's going to have to be done.

mikedt · Mar 31, 2015

"recommended apps" sounds somewhat suspicious anyway. Like some freebie adware game or something, you might have installed. Something that's basically spamming unwanted apps at you.

Bullitt_McQueen · Mar 31, 2015

Oh. Is it not a standard lollipop app? I have a GT-I905 with the standard build.

Pugs1957 · Mar 31, 2015

mikedt said:
"recommended apps" sounds somewhat suspicious anyway. Like some freebie adware game or something, you might have installed. Something that's basically spamming unwanted apps at you.

No, it's standard in KitKat and Lollipop. Basically when you plug in your heaphones it lists the apps that can use them, nothing malicious.

Bullitt_McQueen · Apr 1, 2015

Haven't had it pop up at all today, although my "Contacts" stopped instead - haven't had that one for a good couple of years!

Pugs1957 · Apr 1, 2015

Bullitt_McQueen said:
Haven't had it pop up at all today, although my "Contacts" stopped instead - haven't had that one for a good couple of years!

Isn't it nice to have some variety?

I guess that's another cache that needs clearing. I wonder what will be next?

Bullitt_McQueen · Apr 1, 2015

Haha, variety is the spice of life, as 'they' say. The wonderful world of 'droid, eh?

Pugs1957 · Apr 1, 2015

I'm still waiting for my S4 to be updated. It looks err challenging. Apart from all the hiccups, has the upgrade been worthwhile?

Bullitt_McQueen · Apr 1, 2015

It's been worthwhile I guess. I've been using it for a week or so now, and it's been fine as Android upgrades go.

I preferred Kit Kats' UI to be honest, looked more professional as opposed to the cartoony feel of Lollipop, but feels a little bit slicker than Kit Kat.

Pugs1957 · Apr 1, 2015

THanks for that info. I don't know how long my wonderful provider will take

Ha! I may have a new phone by then!

Omari Augustine · Apr 7, 2015

There is a way to switch it off guys. I searched and found it thankfully because I was having the same problem. Go to your Settings, Go to the "DEVICE" tab and you will see "NOTIFICATION PANEL" and there you will see a switch to turn "RECOMMENDED APPS" on or off.

Bullitt_McQueen · Apr 7, 2015

Omari Augustine said:
There is a way to switch it off guys. I searched and found it thankfully because I was having the same problem. Go to your Settings, Go to the "DEVICE" tab and you will see "NOTIFICATION PANEL" and there you will see a switch to turn "RECOMMENDED APPS" on or off.

Nice. Cheers for that!

Bullitt_McQueen · Apr 9, 2015

That was strange. That option to turn recommended apps off said "Off" on the left hand side, but I got the error today. I then went back into the options, and it was still "Off" but, on closer inspection, the switch on the right hand side was set to "On". I cycled the switch a couple of times and now it's Off-Off.

Strange little bug.

jjpp · Apr 13, 2015

Omari Augustine said:
There is a way to switch it off guys. I searched and found it thankfully because I was having the same problem. Go to your Settings, Go to the "DEVICE" tab and you will see "NOTIFICATION PANEL" and there you will see a switch to turn "RECOMMENDED APPS" on or off.

The cache clear worked for me temporarily but now the problem is back. I've tried to find this but the said application isn't listed under 'Application notifications' when I go to it. Am I looking in the right place?

Settings>MY DEVICE>Sounds and notifications>Application notifications

It only seems to list here the apps that are 'visible' on the main apps screen, omitting all the 'hidden' apps such as 'recommended apps'.

This is such a pain, it's so annoying having a phone filled with useless apps that I don't ever use but can't delete.

Samm_Carpenter · Apr 13, 2015

jjpp said:
The cache clear worked for me temporarily but now the problem is back. I've tried to find this but the said application isn't listed under 'Application notifications' when I go to it. Am I looking in the right place?

Settings>MY DEVICE>Sounds and notifications>Application notifications

It only seems to list here the apps that are 'visible' on the main apps screen, omitting all the 'hidden' apps such as 'recommended apps'.

This is such a pain, it's so annoying having a phone filled with useless apps that I don't ever use but can't delete.

Hi,

I had the same problem however I soon discovered a step was missing from the instruction post (no offence). Go to Settings > My Device (tab) > Display > Notification Panel (second option down) > Recommended Apps.

I found that mine was in the "On" position but said that it was off.

I hope this helps!

jjpp · Apr 17, 2015

Samm_Carpenter said:
Hi,

I had the same problem however I soon discovered a step was missing from the instruction post (no offence). Go to Settings > My Device (tab) > Display > Notification Panel (second option down) > Recommended Apps.

I found that mine was in the "On" position but said that it was off.

I hope this helps!

Thanks, mine was the same, in that it appeared in the on position but said off. Toggling the button to off, on properly then off properly appears to have solved it!

Zoe_ · May 26, 2015

Hey guys!
I also face the same problem with my S4 device after the lollipop update.
When trying to put "on" the "Recommended apps" option in "Notification Panel" it stops and this error message appear "Unfortunately, settings have stopped"

Zoe_ · May 26, 2015

That message appeared just ones and force closes Settings. But, when I tried again, it did allow me to switch on the "Recommended apps"

I've tried to unplug my headphones and put them back again and no error message appeared!

Still recommended apps no longer appear in the notification panel

[Answered] "Unfortunately, recommended apps has stopped" message

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