So, your phone is unlocked, likely rooted at some point or in progress, and I can see that it's an HTC.
To begin, three things -
Please verify that it's the One SV for me so I'm clear we're in the right place, thanks.
Please power down, remove the sd card, and power up - does it solve the problem?
If not, let's get to the bootloader - power off, hold volume down while powering on - it will say tampered, unlocked, at the top - please write down everything, line by line, from the top through the date in your reply.
We're having some server problems so posting may be difficult, sorry.
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