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GS6 Shuts down on it own

johnrigu

Well-Known Member
Mar 16, 2010
104
8
S. New Jersey
ok. so I have been struggling with my new GS6 shutting down on its own. It gets to the samsung logo and thats all. sometimes it even cycles to the logo and nothing then back to the logo.
It can take anywhere from 30 minutes to 2 hours for it to turn back on. Very frustrating! I have done the power button and volume down button and all the options there. Plus a factory reset. Verizon is sending me another phone.
I am now finding out that my case might be the culprit.
When my phone shuts down on its own I cant get it to turn back on for the life of me. Now when I take the case off it turns back on with my first attempt.
I really like this case but what can be making this case turn the phone off? Is it too tight around the edges?

Here is the case I have.
http://www.pure-gear.com/shop-by-device/samsung/hip-case-for-samsung-galaxy-s-6.html

I curious to see if anyone else has this case and is causing them the same problem.

This is not the edge
 
I've had this problem when accidentally putting the case on upside down because the power button is being continually pressed. Have you tried pressing the button protrusion on the inside of the case outward? Maybe its a defective case.


I've replaced the case with the same kind and still have this problem.
Its not hitting the power button because it will do this even when the case hasn't been messed with. The power button is not being touched and it does this.
 
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***UPDATE***
So it was not the case. It was the phone. I returned the phone and got another one it it did not turn off on its own anymore. But it did lose wifi and 4G sometimes so I returned that one too. Now I am on my third and have no problems. I have had it for about 1.5 weeks. This one was a certified like new from verizon but with no previous owners.
Samsung has to spit out so many in such a short time that you are going to get some bad phones out there.
I'm very happy now with my 64gb-Platinum Gold-S6 :) with the same case from above.
 
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